Ram Steam Carpet Cleaning

We had scheduled an appointment for Ram Steam to come out and clean our carpets on Tuesday, January 20, 2016. Their customer service representative gave us a time window of 1:00pm-3:00pm. During that time, we prepared our house for Ram Steam to clean our carpets; moving furniture, taking ancillary items off of the floor and putting our two cats into a bathroom.
We decided to call Ram Steam when our time window had expired and we did not hear from the tech. When we reached the tech he told us that we would have to reschedule and to call customer service. We called customer service and they told us they talk with the owner and would get back shortly. After repeated calls that day no one would pick up.
Finally, I decided to call closer to 5:00pm and Robert answered the phone. I asked to speak to the owner and he confirmed that I was talking with him. I explained our situation and the experience we have had thus far with Ram Steam. Robert, was confused and knew nothing about the problem. When I complained about no one calling us back he responded with, «The girls leave at 4:00pm and the office is closed.» Why would this be okay? To leave a customer waiting for a call back.
Robert asked he could make it right and if we would call him back tomorrow at 8:00 am to get everything resolved. At 8:00am we call and the customer service rep. informs us Robert won’t be in until 9:30am.
We have tried calling back several times this morning and now they are not taking calls. I have complained to BBB and now here. Next is social media and Tom Martino!!! Buyer beware!!!

I had found them through living social since I was looking for a regular carpet cleaner since I have a dog care business. I had used them two times and live north of Denver. The tech made a comment it didn’t matter if there was repeat business since there was enough people in Denver that quality didn’t matter. I thought at first it was him talking about other companies but realized after that appt he was referring to his company. He claimed to be the owner. The carpet had some urine spots left but I thought he could come back and I cleaned the spots with natures miracle and then when Rams cleaners came back they would clean the deeper stain. Also, after he left I found multiple spots with a black light that I had to go over with natures miracle. I figured now would be better to clean any chemical ledt behind (and the black light then showed a cleaner carpet). I made another appointment. I blocked my schedule for 3 days to make sure everything would be clean. I waited and he never came. I called and complained. They said he would call and reschedule and appologize. This never occurred. It is very stressful to cancel 3 days of work and then not have people do their job. I really liked supporting a person’s business but not having a good work ethic and thinking you could just treat people badly bexause it is a big area and you don’t think people will talk seema horrible to me.

I wish I would have come on here first and read the reviews.
I got a groupon, which apparently did nothing because they wanted an additional $ 300 to deep clean my house. Not the whole house, just two levels.
First, Zach had to reschedule because they had to fix their trucks, which was fine. Finally they came and cleaned the carpets. No improvements whatsoever! None of the smells are gone, now of the stains, complete waste of money! I should have just rented a cleaner from the store. The whole process took about 30 mins tops, he spent just a min or two per room. I am so sad that I wasted my money

This is the most unethical company that I have ever dealt with. I booked as a Living Social for $ 69. The people on the phone were very polite and courteous. Zach came to my house and began his selling process. It sounded great and he was to clean all the carpet in my house except for the basement. He also stated that he was an owner and he spent a lot of money on his equipment so it worked great. He said that he was not like the other companies and that he wanted to help me from here on out. I paid $ 300 for pet deodorizer, pre-​treat and cleaning. I left the home to go back to work. Zach was at my home for a total of 14 minutes (for 2000 square feet of carpet). I know this because of my security system. I have video of him coming in to my home and leaving my home. He did not move any furniture but only wet the «traffic areas.» $ 300 for 14 minutes? Think about that. In addition damage was done to my banister and door jam due to Zach dragging the hose around corners. Since that visit, I have called the company 12 times. They will not call me back. I have since learned that the real owner is named Robert, not Zach as he claimed. Robert will not call me back, no supervisor will call me back. They just stole my money, no service provided, and refuse to talk to me about it. I absolutely do not understand how they have been in this business this long. Please, whatever you do, DO NOT CALL THEM. I don’t care how cheap they say it will be, it will cost you in the end ! Read the reviews, do your homework, call and ask for the owner. Use ANYONE else. DO NOT CALL RAM STEAM. They have stolen $ 300 from myself and my family.

What a complete waste of my money! I purchased a groupon to have the carpet cleaned by such an unprofessional man named Joe. I was scheduled for service between 11 – 1 and he finally showed after 3 o’clock so it started off badly. This guy shows up smoking a cigarette to introduce himself to me… so tacky «Who» does that. Oh, let’s guess
This so called business RAM STEAM. So he does what he thinks is clean the carpet in return All he really does is saturate with water.
So disappointed that people have to waste their money on a so called company. People like this give others a bad name.
I’ve purchased a groupon before and it went fabulous so it wasn’t my first time. Save your money and don’t fall into the same BullSh$t.
One Star is way too much It should be No Star!!!

I purchased a LivingSocial deal for up to 2000sq/​ft or 6-​room carpet cleaning before reading these reviews and I was super nervous about my upcoming experience. The first time I had scheduled this work, the tech had fallen ill and canceled on me within our time window. I was disappointed and fairly upset about it because I had spent the previous 2 hours taking stuff off the floor and vacuuming the house. However, the scheduler was pleasant and rescheduled us for another day. Then our house got some makeovers and then it was me who ended up rescheduling the cleaning with them several times. Finally the day they came out, they were much later than I had hoped, but still within the window I was given. Despite the wait, what they did while they were there, made up for all of the delays and worries I had about their service. The two men who showed up (Ron and Rudy) were very professional, thoughtful and thorough. One tech walked with me through the house and made sure they knew (and I knew) what we were signing up for while the other one prepared the equipment from a truck-​mount. The tech educated me on the cleaning methods and how to get the best results from their services. They were empathetic to my needs and offered services they thought I need. They were not pressuring me for extra services, even though I was aware I needed them. But their prices are steep so I could not afford some of those services. After agreeing to extra fees (pre-​treatments and stairs), they began working wholeheartedly. The pre-​treatment did wonders. It took out incredibly stained areas of my rugs that were blatant eyesores. My rugs now look like new. Now I understand why their prices are steep — they really stood behind the quality of their work and treatment products. I am absolutely OK with paying more for the outcome I received with respect to the quality of the personnel I was provided, and the cleanliness of the house when they were done with it. I felt bad they had to drive all the way from Colo. Springs to Westminster for my business. I think they should establish a Denver /​Front Range location to ease their workload.

I originally scheduled during spring break but they rescheduled twice. The first time was because the workers were sick and the next was because the machine was broken. I had to reschedule with them later and they were accomondating. Finally, three months after my initial appointment, two teccnicians arrived. I purchased my 2000 square feet certificate from the Radio Shopping Show (RSS) for $ 30.00. However, when the technician arrived he said that RSS had a typo on the certificate and he would have to charge me an additional $ 89.00. I called RSS and they said that Ram Steam should honor the original price. After calling the company and threatening to report them to the BBB, the technician poorly cleaned some of my carpet (not the 2000 square feet advertised). Steer away from their «bait and switch» trip.

RAM STEAM WILL RAM IT TO YOU! *READ OTHER REVIEWS… THIS SEEMS TO BE THEIR PATTERN*
I purchased on Living Social. Booked the appointment 2 weeks ahead of time. The exact day and time of my appointment they called to reschedule claiming ZACH had an emergency. I rescheduled for THEIR next available appointment. One hour before they were supposed to be there, they refused to honor the Living Social because I mentioned I was only interested in the basic cleaning I purchased and did not want to be upsold. That was it! ZACK (one of the owners) refused to clean the carpets. They have many other reviews just like this. RAM definitely rams it to you. They don’t want to clean your carpets unless they know they can upsell you. One of the most unethical companies I have ever run across. My opinion to you is to RUN to a competitor of theirs that actually follows through and values their customers.
I would never do business with this company and will tell everyone I know the same

Sean is awesome! He did a super great job on our carpets. He was super fast too. We will be using them again for sure.

«Cleaned» our carpets when we moved out but ended up needing another company to come in and truly clean them since Ram Steam did such a poor job. Since I bought the carpet «cleaning» service through a web deal, I was issued a refund for the amount I paid and that’s great. But they charged me an additional $ 30 to clean the stairs, so I asked for that to be refunded as well and they refused. What makes them think that if the rest of the house wasn’t cleaned to a decent standard, the stairs were good to go and didn’t need to be refunded? Can’t believe they fought me and still haven’t refunded.
My advice is if you want your carpets cleaned professionally, don’t make my mistake and book with these people. Look elsewhere.

Purchased on Living Social thinking I would have a great experience, but that couldn’t be farther from the truth. Booked the appointment 2 weeks out and 1 day before my appointment I receive 3 calls saying they would like to reschedule my appointment time. I said no that the only time I had available was the time that I booked and I needed them to keep that schedule. I then made the necessary arrangements to prepare for the event the next day.
What a surprise the day of the appointment comes around and the technician is suddenly sick and they have to cancel my appointment.
I would never do business with this company and will tell everyone I know the same.

The worst experience ever. These idiots missed 3 appointments in a row without so much as a phone call. Then they called back and said in three weeks on Christmas Eve they could do it. Um, not falling for that again. WTF

I purchased Ram Steam’s LivingSocial deal. The deal claims «$ 39 ($ 200 value) for carpet cleaning up to 1,000 square feet.» It also goes on to state «say goodbye to unsightly soil.» The technician that came out to my house began a fierce attempt to upsell the cleaning prior to even walking in to my house. The carpet we have was installed less than 6 months ago. We are attempting to clean it prior to listing our home on the market. The whole upstairs has not even been walked on as we live in the lower level of the house. The technician was rude and pushy. He claimed that the basic cleaning I had purchased would not clean the carpet and tried to upgrade his services and the charges by an excess of $ 200. When I declined and said that the deal on LivingSocial claimed it would get ride of «unsightly soil» he began to argue and stated that his basic cleaning ONLY CLEANS UNSOILED/​CLEAN CARPET. He became belligerent and argumentative. At this point I began to feel unsafe in my home so I asked them to leave as I would be requesting a refund and was not interested in their services. BEWARE.

Steam Ram is great!!! The carpet technician Nate was super knowledgeable and did a WONDERFUL job! He really cares about his career. You can tell he had a lot of schooling. I learned so much! I will definitely be recommending this company to anyone and everyone! I’m one happy customer.

Not super stoked with my experience today. I bought the Livingsocial to clean a couch and a love seat for $ 50 — which is a great deal. Well I found out they never intended to do the work without up-​selling me first. The guy assured me of all his many credential and repeatedly told me what other companies would say — he was so salesy and took 15 minutes to get to the point. By the end of this meeting– during which I’m trying to feed my daughter lunch, put my son down for a nap and listen to a sales pitch that included chemistry tips to impress — he was offering a steel of a deal at $ 280 to get the job done because my couches are cotton. Not that I don’t believe that my couches could use special treatment, but I really just wanted someone to come in and do a job. I just paid for a sales pitch — at lease I got a refund. They should be more upfront about what their Livingsocial deal will/​will not include. They don’t care about the costumers, it’s just a marketing ploy. Poor customer service — no thank you.