PetSmart

Came to colorado for my cousins graduation and there were already to many dogs in the house so i put my yorkie in the hotel for three days. Needless to say when i picked him up he reeked of pee. Never ever has my dog smelt so bad. Never again!

FIRST OFF IM VERY DISAPPOINTED IN THEIR CUSTOMER SERVICE AND SATISFICATION, let me explain I bought about 5 fish from here 2 of them guppies for my daughter 1 of the guppies died out of all 5 so I brought it back to exchange it for my three year old with her with me since she was upset it died it was two days after I bought it so I knew I could exchange it or something since they have 14 day policy on their fish the associate told me when I bought it originally, as well as she sold me everything in the tank testers, conditioners, filters etc, well when I got there with my kids the new associate and manager told me they could not sell me any more fish or exchange until they tested my water specifically. So they would not sell me any fish or exchange it. I asked them well how come no other fish died if it was a water issue I have other guppies and fish their reply was some fish are more sensitive ok what does that have to do with my water? And then I told them but your previous associate sold me everything even a water condition reader and I bought it it doesn’t say the water is bad no high levels, their new reply was «those things are useless they are trash I would throw it away» this whole situation was unacceptable don’t say you have a 14 day policy if you don’t and don’t waste people’s time trying to blame them. I will never go here again my daughter walked out upset because her new fish went to fish heaven and they wouldn’t give her a new one even if I bought it! They are a rip off I will never go here again how they handled the situation was unacceptable I would expect more from managers and associates since they charge an arm and leg and they lie!

Our doggie stayed at the PetsMart Pet Hotel for one day of Doggy Day Camp. I felt it was a good value for the price and service provided. I appreciated that I was able to call a couple time througout the day and hear how she was doing. It would have been nice to hear a couple more details when I called but overall it was a good experience. I appreciated the «Pawgress Report.» Our dog will be coming back next time we need a day off.

I just had the worst experience at PetSmart on Academy. I came in for an item and the staff was incredibly rude. I spoke with a manager about the service and she simply said «she didn’t care». All I needed was a simple item for my dog, and was treated poorly.

I love this store for everything EXCEPT the grooming salon.
First, every time I come in for a scheduled appointment, the ladies working always seem irritated and act like I’m interrupting them. Excuse me… I made an appointment and was there on time. If you don’t like having customers, maybe find a different line of work instead of being a bitch to your paying customers.
I have 2 cavalier King Charles spaniels, both of which have a bum back leg that has required expensive surgeries. One has extremely long hair, and lots of it; the other, not so bad. I’ve brought them both here a few times, and haven’t been very pleased on any occasion. The one with lots of long hair, they always want to shave all her ear hair off with the excuse that it’s matted, even if here’s little or no matting. The one time they actually did, and it took forever to grow back. The next time, I specified to NOT shave her ears; they did very little that time, but I had to argue with the lady about it first for like 5 mins.
The not so hairy one, I recently brought in for a grooming; I asked for no hair cut and just to trim the hair on her feet. Upon picking her up, they had not trimmed any hair, even the toes like was requested. And it was still $ 40!
On top of the rudeness, I question how gentle they are with the dogs. My girls are super friendly and always have their tails wagging, except when I’ve picked them up from here. They seemed scared and eager to GTFO. I’ve also mentioned the bag leg issues, and am pretty certain they just don’t care, based on my experiences as a whole.
I’ve decided to find another place for grooming at this point. They are rude and seem like they just want to get done the fastest way possible (shave baby shave!) instead of wanting to make the dog look good.

Do not use the pet grooming! I took my two dogs into the grooming section for a bath. They came back to me terrified and hiding behind me. My Chihuahua was shaking and tried to crawl around to my back to hide. When I spoke to the manager, he brushed it off. I use Banfield as my vet and they are an attached business to Pet Smart. My dogs do not like to go into the vet clinic anymore. I can’t believe Pet Smart ignored my complaint! I will never recommend the Pet Smart grooming section to anyone!

Best puppy training class offered here. Matt’s a great trainer. We were very happy with the training tips and customer service.
I have to take 1 star off for the day camp facilities. This camp may be good for adult dogs, but it’s not a good camp if you have to board a young puppy.
Compared to the cost of other day camps, this place only offers a small amount of one on one time (about 45min in an 8 hr day,) and not enough potty time for a 4 months old.

Worst groomer ever! We brought our wheaten terrier in for a bath and cut. They completely shaved her. The groomer said she was matted (she was not) even the report card I received said her hair was soft and in good shape. It was pure laziness on the groomers part. Would never take my dogs there again. Not even deserving of one star.

This place is a ripoff. They charge one price and then added a charge of 6 Six dollars. FOR SHAMPOO !!!

We brought our puppy to the Doggy Daycamp to socialize her around other dogs. She’s afraid and nervous around them so we thought a few hours here once in a while would be good for her. We stopped in on a Saturday and scheduled an appointment to bring her in on Monday. I asked the girl at the counter if the dogs would be in the front room with the large glass wall so that I could check in on her and make sure she’s not stressed out the whole time. She assured me she would be in the front room. When my husband dropped her off on Monday, they said the dogs would be staying in a back room that day, not in the front. They had a small black and white monitor of the room, but it shows different angles, so you can only see each angle for about 5 seconds. We couldn’t even tell which dog was ours. We were disappointed about this. When I came to pick her up a few hours later, I asked if I could schedule another play time on a day that they will be up in the front room so that I can watch how well she is interacting with the other dogs. It was the manager of the Pet Hotel and Doggy Day camp that I was talking to. She said there is no way of knowing if the dogs will be in the front room or back room when I make the reservation… Really? How hard would it be to have them in the front room? Or at least be able to tell you when you make the appointment if they will be in the back room where you will not be able to see your pet. This seems like a customer satisfaction issue that could be easily resolved if not for the manager that seems unconcerned by customer satisfaction. Why do they have to stay in the dark, dreary back room when there is a nice, front room where people can enjoy watching the dogs play? I wish there was another PetSmart that offered Doggy Daycamp here in the Springs. I will look for another place to take my puppy.

The San Luis Valley Animal Shelter drives 3 hours each way every Saturday to be at Petsmart so that the dogs have a better chance of getting a good home. Aileen, the owner, really seems to care about the dogs. I encourage you to check this shelter out first if you are looking to adopt a dog or puppy. Oh, and they are a no kill shelter too. My son and I volunteer for them. It’s also a great volunteer opportunity for teenagers and adults. I’m always impressed how friendly the dogs are and they just truly want a good home and people to love them.

Great place to find all kinds of pet items. Prices are pretty competitive, especially with sale items. Return/​exchange policy is quite liberal.
We have used their boarding services in the past and find comfort in knowing there’s someone attending to the boarded pets ²⁴⁄₇.
The dog training classes are terrific. Steve (no longer there) and Matt have been helpful in providing expertise regarding discipline, tricks, etc.
Our experiences with the groomers have been mostly good. We LOVE Linnea, but she’s not there often. So when we are unable to get one of our four pooches scheduled with her, we figure we’ll end up taking a chance.
Today was the first time we had to take our dogs back for some «adjustments» to the grooming. My Yorkie had some sort of reverse mullet action on his head, and the Golden Lab needed extra fur trimmed off his tail. Minor items in the grand scheme of things.
The reason I didn’t give a 5-​star rating is because the staff can sometimes be snotty, especially the girl with the long dark hair, tattoos, and piercings who handled our re-​grooming request this morning. She had quite the attitude! I’m giving her the benefit of the doubt for today.
Overall, I recommend this store for all pet-​related items and services.

The have Aims dog food! They even had a Santa Claus to take a picture with your dog this Xmas!

We picked up our new puppy from here during one of their weekend animal rescues. This store also has an onsite veterinarian, onsite grooming, onsite training and a pet hotel.
Their selection for all things pets can’t be beat.