Pep Boys

Paid over $ 1500 to have my car fixed… went back to have them check on a noise coming from my right rear tire! Was told it would be done at 4, called to check the status and they said it would be done in 15 mins and I went to get my car and it had not even been seen yet! Now sitting here waiting for over 30 minutes and no word yet!!! Not a happy customer at this point!!!

Went in for an alignment, NBD. I knew it may be something more and it was. However, communication from this store was almost nonexistent. They said my car would be ready once the parts came in. well they ordered the wrong parts and this excuse and that excuse. Oh we had a fleet customer bring several cars in so yours wasn’t finished on time… blah blah blah more BS from this place. Over two weeks it took them to replace a tie rod and track bar and still have the wrong wheel ordered. TWO WEEKS! Several times they said it was ready in a voicemail but when I would call back the people who would answer would say it wouldn’t be ready until tomorrow. More BS excuses. When it was «ready for pickup» it wasn’t. I went to inspect my car and the spare tire was missing, so I had to wait even longer for them to replace that. DO NOT GO TO THIS AUTO PARTS AND SERVICE STORE.

Customer service was great but the time to service the car was ridiculous. No company should ever require 2 and a half hours to change oil when I already had a appointment…
Extremely disappointed and will be taking my money elsewhere next time.
Writing this review as I sit here at it being close to THREE hours now

This place has little to no common sense. Even with the aid of automated logistics I was able to make an appointment to get tired replaced here on line, saying they were in stock when they weren’t. How did so find this out? They called me the night before the appointment to confirm, and when I asked if my tires were in. That’s right prompted by me. She then checked to say they weren’t. So scheduled me for another appointment at the north springs store which is amazingly worse. Best part is as I’m typing this review they call to ask if I’m coming to my 8:00 appointment saying they have the tires. All in all, I don’t recommend either one of these stores.

FURTHEST THING FROM OUTSTANDING
I took my car to get the oil changed and to get the brakes inspected. They called me hours after I left it there and said they could not find my wheel lock key. I told the idiot that checked me in where it was, but he called back saying they still could not find it and that it would cost $ 52 to do it without the key. He was persistent in the fact that they looked everywhere and it was absolutely not there. I told him I would just look for it myself when I got there, so I got back to the location and found it immediately right where I told him it was. I ended up having to leave my car overnight so they could actually get to work on it. The next day Don called letting me know I had to replace front and back brakes and my back two rotors. He quoted me over $ 700! I had my Dad call since he is mechanically inclined. He told my Dad that this was serious and that he didn’t feel comfortable letting me drive off the lot with my car in the shape it was in. Don called me once again after speaking with my father trying to convince me to just go ahead and let them replace everything. He quoted me over $ 600 this time. My Dad decided to come all the way here from Oklahoma due to Don telling him how serious the matter was. I declined the recommendations from them and brought the car home for my Dad to fix. Come to find out only the front brakes needed replaced and THE ROTORS WERE NOT CRACKED AT ALL. Don tried to scam me out of around $ 500 and made my father drive 10 hours to change ONLY my front brakes!!! I am beyond disgusted! Not to mention all the numerous harassing comments he made to me, such as, «tight pants and a nice car, it doesn’t get better than that.» I felt so uncomfortable by his desperate and nauseating attempt at flirting (while wearing a wedding band), annoyed by his incompetence, and THEN I FIND OUT I WAS LIED TO!!! I will never go to another Pep Boys again, and I will tell everyone I know about the unprofessional service and about the SCAM they tried to pull!!!

Hats off to the team at Pep Boys on N. Academy. I’m new to Colorado Springs and they took care of me like family. First class service. I want to thank Katrina, Morris, Ashley and Matt, who is a first class mechanic. I would recommend this team to anyone. Thank you guys for taking care of me and for treating me like family

Had to redo my suspension and I was quoted by my local mechanic that it would hit around $ 1,000. I figured there had to be other places out there that had coupons for shocks and struts that would knock off a couple hundred and boy was I right! I met Aaron at the service desk at Pep Boys and he is very friendly, funny and knowledgeable about his line of work. He broke down the cost of my repair and explained what shocks and struts are, what they do, where I need them, what kind, everything. When my car came out fully fixed I was able to bring the repair down quite a bit with the coupons. It was a fast fix and Pep Boys called me occasionally to let me know how my baby Ford Escape was doing in there and update me on time estimate. I will definitely come back in here for repairs. Got great coupons and fantastic customer service!

What a joke! Even if you are going to save a buck avoid this place.
My father paid for tires to be installed on one of his vehicles and he is very busy so he bought and scheduled on line.
I took the vehicle in at the allotted appointment time to be told I need the CC that was used online. Obviously I don’t have it as it is my fathers. Manager on duty Nathan told me I couldn’t just call him and get the number over the phone even though I had the printed receipt from the online order.
So my father had to cancel his evening appointments to go over there with CC and reschedule the appointment to get the tires on for 11 am the following day (why did he buy online again?)
I show up the next day at 10:45 am and everything seems to be in order. I sign the paperwork and manager Nathan tells me they will get to work. At 12:10 I go outside to check progress and THE VEHICLE HADN’T EVEN BEEN MOVED IN TO A BAY!
I asked what was going on and everyone was confused. No explanation for why nobody has touched it, just puzzled expression!
I had an appointment to be at 1:00 pm so here I am with yet ANOTHER appointment to go BACK over there again. Maybe 3^rd time is a charm? We’ll see

Didn’t get my vehicle serviced here. With an appointment it took them two hours to tell me that I needed new valve cover gaskets which they estimated $ 400. Ok, then they told me not needed new spark plugs as well as a new timing belt which had been replaced. Told them we didn’t need the other work and they only wanted to do all or nothing. They racked us up to $ 800 + in work that «needed» to be done. They definitely are not honest and looking for your money. Will never go back!

Customer service is great. Never had an issue with getting help with service on my vehicle. They keep me up to date on how my service is going and when it should be about done.