Midas

My wife’s car is leaking oil so I made an appointment at this Midas location for them to check it out & fix it.
The appointment was at 11:00 and I dropped the car off at 10:55 am. The guy behind the counter (H.A.?) said he would call me to let me know what’s wrong with the car.
At 4:30 pm I hadn’t heard anything so I called the store to get an update. Only to find out that they forgot about the car!!! The guy apologized, said that he was by himself all day, and that he just simply forgot. Unbelievable.
So after work somebody gave me a ride to the store, now it’s 5:30 pm and still NOTHING was done. Then they looked at the car, couldn’t locate the leak, put some dye in the transmission liquid and told me to bring it back in a few days so they could have another look.
I left at 5:45 pm frustrated with no result, no answer, no solution, wasted a full day. They had the car for 6 ½ hours and didn’t even touch it. Incompetent and unreliable. I will never go to this store again.

Unsafe, dishonest and downright sneaky. After being a loyal customer of the franchise and often this particular location, I had a major and urgent problem occur and they tried to oversell, lie, and ultimately put me in my vehicle when it was unsafe to drive and didn’t even warn me. Once found out, they tried to backpedal and lie again about the price and parts. Will be making a formal complaint to corporate and I hope the management and franchisee change their ways and no longer encourage or require this type of ‘up sell’. They are putting lives at risk.

Very happy with the service. Staffs are courteous and professional. I would definitely return here for my next service.

I want to thank all the guys at Midas for always being so helpful and wonderful to me. They are professional and a company you can trust. Thanks again guys!
Lisa

I had a great experience at this store. I had an exhaust leak repaired. And that repair has been satisfactory, no leaks or noises since the repair. I also had an oil leak repaired that was causing a misfire in the number one cylinder of my 2001 Subaru Outback. About a week after the repair the check engine light came on again for the oil leak causing a misfire in the number one cylinder. I took the car back in, and they were happy to do warranty work to repair the car and make it right. I would definitely go back to this Midas for service. They also changed my oil and rotated and balanced my tires. Although I have left Colorado Springs and move to Loveland Colorado, this Midas is on my favorite list in case I need auto repair when I’m in Colorado Springs.

Thank you to AJ and the team at Midas!
When my new radiator, installed by Midas in Glenwood Springs, started leaking I brought it in and learned it was 6 days outside of my warranty.
But the team at Midas went to bat for me and replaced my radiator at no charge.
Thanks guys for doing right by me! I really appreciate that you took the initiative on this and were so reassuring that you would work with me when I first brought it in. That was real customer service and I am grateful!
Edward G.

On the way back from the post office my check guage light came on and the temperature guage was off the chart in the red. The truck was overheating. After calling AAA and getting towed to the closest AAA auto shop, I ended up at this Midas.
In a nutshell, they found out that my transmission fluid was mixing with the coolant (not good).
So here are the pros and cons of this shop, and my personal experience with it:
Pros:
–They brought me out to my truck to show me what was wrong and what they were going to do. I like when mechanics do that and don’t also just brush me off because I’m a chick.
–They worked really really hard to solve the problem, having to do many flushes of the transmission fluid and coolant to get all of the slime out and they only charged me for two flushes.
–They gave me a military discount of 10% (and also offer a AAA discount of 5%)
— Since this was our only vehicle, they sent someone out to pick us up and come get it.
— They invited us back in two weeks to do one more flush, on them.
Cons:
— The only problem was we were told it would be an overnight thing and would likely be ready at 1pm the next day. With no groceries we were set to get the truck and get groceries. Unfortunately there was some miscommunication and they didn’t call until around 4 to let me know it would stay another night. But honestly this was such a minor thing, especially since we found someone to take us to the store.
So I would say, that’s a pretty damn good experience. I haven’t had the greatest experience with mechanics but I would recommend them. There were many signs along the way that there were transmission issues (jerky when switching into gear, not always getting into gear, making squeaking noises when getting into gear, etc) and I can feel the difference and can tell their hard work. It’s smooth when shifting and I don’t feel much of a jerk when it kicks into the next gear. Plus it’s improved some other things. Since this truck pulls our house, as we live in an RV and travel full-​time, this was huge to get this done. Even though it was $ 1900 we didn’t want to pay, I think we were lucky it happened when it did and lucky to get that shop.

Groupon worked out well for me… only small issue I had was, I had to make an appointment for oil change.