LV Nails & Spa

Jason did French shellac nails for me today and he was fantastic! Not only was he very friendly and nice, but I have never had such perfect looking nails! I just moved to Colorado Springs and hate taking chances on nail salons I’ve never been to before, but I will definitely be back! My nails have never looked better!

It was fine for a quick pedicure close to the hotel. The girl at the front was nice but the woman who gave me the pedicure would slap my leg when she wanted me to change legs from into and out of the water. She was not friendly and was very terse. They had a great selection of polish and it wasn’t expensive. It was just fine for what I needed.

I am disappointed with this place. I got a simple manicure. The guy who did my nails was not very friendly and totally rushed through it. The part where they are supposed to massage your hands was the worst I’ve experienced. He didn’t wipe off the dust from filing so the lotion felt course. He also spent about 30 seconds doing it. I’ve experienced much better at other salons. He did not take the time to file my nails to a nice shape and so the rounded tips are lop-​sided. Also, the polish bubbled up. Lastly, he had me pay and tip before polishing, which makes sense to some degree so you don’t have to try to jumble in your purse with semi-​wet nails, but I still thought that was a little weird because I didn’t know how much I would want to tip until I would be able to see the finished product. I will not return to this salon, and I suggest finding another one.

Every time I’ve been there… RUDE. Location is good but the people, ESPECIALLY the owners… HORRIBLE.

This place is a crock. No matter what the reviewers say this place is NOT clean. I witnessed first hand tools being used on myself used on others directly after they were used on me. Not only that, the guy doing my manicure cut me open with his dirty cuticle nippers. I bled everywhere and he proceeded to put something on the cut (I hope some kind of sanitizer) he touched it to my bloody finger then put it back in his drawer. I was DISGUSTED! I plan on getting myself checked and reporting this to the health department. In addition to that the guy used the wrong color shellack on me after I told him it was wrong, then I got scolded for not telling him! I was grossly overcharged and left bleeding.

The manicure and pedicure were mediocre at best, but they did get me in quickly even though it was busy. I paid and tipped 20% on my credit card, only to check my account a few days later to see that they overcharged me by $ 7. It’s only 7 dollars, but really? Not worth it, I will never go back, nor would I recommend going here. There are better cheaper and honest (or just competent) places in town that will get my business.

I’ve been going here every few months for the past 2 years. You can get a decent mani or pedi very quickly. Decent, not fabulous, not pampered, decent. Service and quality is incredibly inconsistent. I’ve had technicians that take their time and do a very high quality thorough job and I’ve had technicians that do the quickest job possible, yet charge the same. Some technicians are warm and friendly and try to chat others won’t even look at you and just command you about, annoyed you got a basic mani, not a Shellac. Cleanliness is always an issue with places like these. And I’ve never really had a reason to be concerned until my last visit, my technician pulled his tools out of an unused sterilization envelope, so the tools did not go through an autoclave. Another time the place reeked of sewage. When I think about it, I never really see the staff do a good job cleaning, because turnover is their top priority. Many of them barely speak English so communication between client and technician is very challenging, you just end up hoping everything turns out ok and you get charged what you’re expecting. I’ve even been served by one of the owners and she did a slap dash job. They also don’t seem to care about the health of your nails. If you need to get for toes and fingers done adequately, this place is fine. If you want to spoil and pamper yourself, find some place else.

I’ve been coming here for many years. Ben and his wife, Lynn, own this place and they are busy but I’ve never had to wait. I’ve had my nails done at many places and I’ve had some rough sets put on. Ben knows how to take nails off without hurting or ripping and he’s very quick which I appreciate. The quality is the best by far and Ben is very funny. The mood is light there which is great! Highly recommended!

Great location for a clean, professional nail salon! Everyone is friendly and make sure I leave happy. I wouldn’t go anywhere else.

I did not care for this place at all. This nail salon is a typical nail salon that you would find in any strip mall except for it is located in this nice location. Not sure how another reviewer can consider this nail salon «clean» when they can clearly be watched rinsing their tools. I left here praying to baby Jebus that I wouldn’t catch anything from here. I only had a pedicure so I can’t speak for their other services, but I left here unimpressed.

Worst place I’ve been to, and I’m not picky. They’re really over priced from what I normally pay. To their credit, they were busy. But if they don’t have time to do a good job with the customers they have, they should turn people away or tell them the wait time. $ 35 for tier 2 pedicure was not worth it. My daughter, who has had several pedicures and has never been scolded by technician, was told to sit still/​don’t move a lot more than usual, and she was wincing in pain through most of the pedicure. After daughter was done, and my unrelaxing pedicure was finished, I was walked to a chair for a manicure and then forgotten about. 10 min later there seemed to be discussion about getting to me but I was giving the finger and told to wait longer. I looked at my daughter’s hands and there was polish all over her fingers. We had to leave & I decided to forgo my manicure. Don’t go here. There are plenty of other places to choose from. This place has a ways to go to get their act together.

I recently moved to the area and this nail salon got really great reviews so I decided to try it out. Will not be going back. First of all, I didn’t think the salon was particularly clean. I’m used to salons opening up new, sterile equipment for every client. They used the same equipment for everyone, hoping it was sterile but who knows. Pedicure was ok, I paid $ 35 as a treat but they did everything I’m used to paying $ 20 for the same treatment. I came in with a gel manicure and wanted to get a regular manicure; therefore, the ladies had to remove my gel manicure. I notified them when I sat for my pedicure but they said it was easier to do when I sat for the manicure. They used the drill to remove my gel which I wasn’t thrilled about because it’s not good on your natural nails. My manicure ended up costing $ 25 – for a regular manicure! They said they charged me an extra $ 10 to take off the gel but I still think $ 15 for a mani is pretty steep.

I like the professionalism and courtesy of the employees at LV nails. The receptionist helped me choose a daring new color for my pedi and kindly showed me the chair where I would receive my pampering.
Although the standard pedicure is $ 25, I oped for the Special Pedicure ($ 35). My feet were in bad shape and the extra sea salt scrub and buff were very much needed. Lisa was incredibly thorough and didn’t miss a single rough spot. My polish has never looked better. She did not rush and tended to the details.
The salon has the stereotypical acetone smell, but I suppose I adjusted after the first five minutes. The décor is clean, upscale and tidy. I thoroughly enjoyed my pedi; the massage chairs are comfy and high-​tech (no cheap, mechanical roller-​ball feel!)
I will be returning!

Love this nail salon. They give the best shellac manicure! My nails last almost 3 weeks (I have been 5 times since I moved to the area). I have never had a shellac last more than 1.5−2 weeks. So impressed by whatever they do to make them last that long.
Also, the staff is very friendly. They have great hours (open till 9pm)… great for moms to go after the kids get put to bed!

I really like this place. New in the city n came across a bad place n this place is actually really nice.

I would give LV Nails 5 stars for quality of manicure/​pedicure, but they lose 2 stars for a few reasons. Firstly, I have heard sketchy stories about this place, such as the owners randomly firing people and stealing their tips. I find this sort of behavior disgruntling and entirely plausible. But, hearsay aside, the service is poor. Going to LV (the tacky namesake hurts me) is always an awkward experience, especially when the man with the bluetooth does your nails. It’s almost as if he goes out of his way to make you feel uncomfortable, and the other people aren’t much better. Overall, it is a good option for a quality manicure, but whenever given the option, I go somewhere else.

Nice place with a lot of room to accommodate my sister and I on a busy saturday afternoon. Clean, efficient, and reasonable prices.

I can’t say enough about this place. My American gel manicure lasted from January 26^th to last Saturday (March 2^nd), that’s 5 weeks! And, you all should know that it really didn’t look too bad, even then. I took a picture of it but couldn’t upload it here anywhere. Competent and friendly staff, full of smiles, clean atmosphere and super clean tools and techniques keep me going back whenever I can get there.

Prior to leaving for a trip to Knoxville, TN, I received a less than professional quality gel polish French manicure on May 7, 2012 from nail technician Denise at LV Nails & Spa in the Promenade Shops at Briargate. During the manicure Denise cut my cuticle, drawing blood with the nail drill, and left white polish residue on the nail beds above the French tips. I asked her not to use the nail drill on me again and she apologized for hurting me. I also asked her to clean the white polish residue off the nail beds with rubbing alcohol prior to placing them under the nail dryer, however she stated the last layer of pink polish will cover it up. The layer of pink polish applied over the white polish residue did not cover it up. When I asked Denise why she did not clean the white polish residue off with rubbing alcohol as other nail salons do, she stated she was told not to do it that way by Lynn the salon manager. Prior to checking out, I spoke with Lynn about the issue. She confirmed the nail technicians at this salon are told not to use the rubbing alcohol for gel polish, and stated that I can have it redone at no cost. I told her I did not have time to stay another hour that night and I wanted a discount. Lynn gave me $ 5 off the $ 40 service, and told me to come back to get them redone at no charge. I asked her what time frame I can come back within and she replied, «anytime». I asked her to put it in writing on my receipt and she said, «No, I will remember.»
Today, June 10, 2012, I went back to LV Nails & Spa to get the gel polish French manicure redone. Lynn brought me to her nail station and I reminded her of the prior situation and what she had told me. She did not respond and proceeded to grab the nail drill. I said «No I don’t want you to use that on me. The last time it was used on me I got hurt.» She argued with me stating she is experienced and would not hurt me. I continued to refuse and her husband Ben began attempting to convince me the gel polish will come off faster this way. I continued to refuse and Ben spoke in Vietnamese to Lynn and she put the nail drill down. She proceeded to file my nails then soaked off the gel polish in acetone. Later in the process, Lynn placed a film of glue onto a portion of broken nail on my thumb then proceeded to use the drill on it before I had time to object. Lynn finished the manicure and said «That will be $ 40.» I said, «You told me it will be free.» She denied telling me that and called Denise and Ben over. Lynn began yelling over me in Vietnamese and making dishonest condescending statements to me in English, further contradicting herself as she continued. Ben stated they have a two week policy to get nails redone and I asked if he has that policy in writing, he said «yes» then quickly denied having the policy in writing after I asked to read it. I told Ben and Lynn, «I am not paying. It will have to be settled in court.» then I walked out. Ben sent an elderly nail technician after me to write down my license plate number. Ben followed me into the parking lot and made harassing gestures at me as I drove away. After exiting the parking lot I pulled over and called the Colorado Springs Police Department-​Stetson Hills Division to report what had occurred. I was told the situation is a civil dispute and I would be contacted via phone by a police officer should a statement be necessary. I filed this report with the Better Business Bureau (BBB) of Southern Colorado seeking a written apology for problems with product/​service and dishonest business/​sales practices. LV Nails and Spa is not an accredited business with the BBB of Southern Colorado, so I won’t be holding my breath for that apology.

I walked in on a Friday and had excellent service. I highly recommend an appointment. Lynn and Ben are quick and thorough.