J D Vigil Heating & Air Conditioning

Wife called this company because the company that installed ours was not available for 2 days. We have a warranty on the condensor unit and not only did the technician not tell my wife it was a covered component, he lied and told her it wasn’t when she asked him. Charged us $ 225 for the part when it should have been replaced as a labor only repair. She called the rude woman receptionist and she told my wife the technician decided to replace it at cost because it would have cost more under warranty. Apparently they charge a $ 75 warranty processing fee for handling warranty claims on units they did not install. She told my wife it would have been $ 320 under warranty instead of the $ 311.50 that they charged us. How is something cost more to replace under warranty? They charged a $ 79 trip charge when their address is 30 minutes from my house. They also charge a nonnegotiable $ 7.50 for Misc and Enviro, with no explanation on receipt, and there were no chemicals or environmental waste that was handled. Their website says: WE GIVE YOU UPFRONT PRICING ON ALL SERVICE REPAIRS — KNOW WHAT THE REPAIR WILL COST BEFORE WE BEGIN THE WORK. This was not done in this case, all we have is the receipt, no written estimate. When I called the manager Bob, he told me he talked to the technician and the technician told him that he told my wife that it was under warranty and explained all charges, which he most definitely did not, and then he told me HE talked to my wife, which is not true either. I saved the chat I had with my wife in which she told me specifically that it was not under warranty. We have since had the part replaced with the company that installed the unit, under warranty, at more than half the cost of what this sorry company charged. In summation: the technician lied and was very deceitful, receptionist was very rude, and the manager lied.

Air conditioner went out labor day weekend, Sunday I gave up on my idea of waiting for fall to come along and gave J D Vigil a call. Their holiday rate wasn’t significantly more than their regular rate so went ahead and booked a Monday appointment. Deen was super professional and friendly, and even put on shoe covers before stepping onto my carpet which felt above and beyond. Diagnosed the problem quickly, explained options and the benefits of his recommendations. Since I needed a new part the holiday was going to get more expensive, so we opted to schedule for Tuesday to do the repair/​replacement work. They got me in very early in the day rather than keep me waiting. I don’t recall the second gentleman’s name, but he was also very professional and courteous. The fix was over $ 400 less than what they had initially thought and the money was refunded back to our credit card quickly. Everything was pleasant and hassle free, and now at the end of the week everything is still working beautifully.

Been using these guys for years. Solid all around.
We just recently had them come out to fix our AC. It failed on a sunday (of course) on one of the hottest days so far. we called first thing monday and they said that they would have someone out next day, which seemed reasonable. Within 5 hours, they called and said that their tech was ahead of schedule and could he come by. Hells yes. They called again in a few when he was inbound and he showed 20 minutes later. Had us back in AC action in less than 30 minutes. It cost 300 bucks, which seems like an inexpensive AC repair. Fully expected to get the «well, you really need a new compressor or A/​C unit and we convienently have one for 6 grand.» These guys were straight up, honest, and quality. Great customer service.