Heuberger Motors

Not the best experience. These guys run so many games. The salesman showed us a few cars, but none were what I had expressed an interest in. The salesman also was quite insulting of my trade-​in, telling me that my car was essentially a piece of junk and that I had NEGATIVE equity in it. I went to another dealership and got a fair price for my trade (over $ 8,000), but the experience of going here has made me certain I will not be back.

We recently purchased a Subaru Forester from Hueberger Feb 2016. Karen Lovvorn sent «above and beyond» to ensure that we were comfortable with the purchase process. She skillfully (and patiently) led us through the various steps. Karen’s super knowledgable about the products/​services/​cars and she gives you the straight facts minus the drama.
I got to admit, buying a car sometimes is not a fun experience with other dealers. Sometimes car dealers try to «nickel and dime» and pressure you to get something you don’t want. That was not my experience here… working with Hueberger and Karen was like actually a great experience (like it should be).
I like working with Karen so much that we’ll defintely work through her in the future for a Subaru for our daughter. So here’s our assessment: Customer Service: A+, Professionalism: A+, Product knowledge: A+, Buyer experience: A+.

Bought a car here to be shipped to California.
After paying for the car in full. I experienced the following.
1. Unresponsiveness and couldn’t get info about shipping details. Called 3 times.
2. Salesperson did not know if the car was shipped or not. How can you not know… just look outside in the lot. There are only a few 3.6R limited outbacks with eyesight in ice silver.
3. Was notified 1 hour before the car arrived but was told the shipper will call 24 hours prior.
4. Car came with many defects that should of been audited before being shipped.(Car scraped on the left side, uneven spacing from the hood to the body on the let side. Crossbar plastic peeling)
5. Navigation SD card was missing and did not come with the car.
6. Instead of spending the day off, I spent the day worrying. And spent the weekend worrying if the car will ever arrive due to a lack of responses.
7. Dealer agreed to fix the scratches but made me look for a repair shop, I decline as that is not my job or responsibility. What if they did a bad job, more mess on my hands.
8. Dealer said the uneven spacing was within factory tolerances. I asked another dealership and they said it looked like the car was in an accident.
9. Found out Mirror Link is not available for the US Model.
10. Wasted a lot of time, a lot of time.
Now looking for a lemon lawyer so I don’t have to waste my time going back and forth.
Buying a new car should be exciting not painstaking. Asked if they can just do a car swap with another dealership but was told the scratches are too small to do that. Instead they wanted me to go through the pain of finding a repair shop and taking it there and wasting more of my precious time.

Chase in the Internet Department did a great job. I wanted to make the process easy and Chase made sure that this was the case, by having the vehicle ready for me and the paperwork done before my arrival. Cole in Service also followed up with me after the sale as well. The Team at Hueberger are truly exceptional and I do appreciate their attentiveness to my happiness and immediate needs. I have been in Auto Sales myself for over 22 years, the last 12 years with Infiniti, and I know very well the qualities that exemplify excellence in customer service. Chase, Cole, and the Team at Hueberger truly have those qualities. I love my 2016 CrossTrek and plan to continue my relationship with them via service. Thanks for all the help guys!
Respectfully,
Rich Jenkins

Bought a Subaru from another large dealer in town, and left the store with a new car but completely unsatisfied with both the customer service and business model of the dealership. When it came time to get some regular factory maintenance done, I took my car to Heuberger and I have to say I was blown away by the need for the associates to have their customers leave happy. There is typically a stigma attached to car shopping and repairs given the stress level, but I found heuberger to be a breath of fresh air. Nothing but happy with not only the maintenance and service staff, but also with the sales staff due to their welcoming and approachable nature.

Heuburger Motors fully executed a contract on a new car. They called me 1 month later and told me they incorrectly calculated sales tax and I now owe them more than $ 500 more. They are now ignoring the contract we signed and holding the title of my new car and will not send it to the State. After refusing to call me back after several calls, I had to camp out on the sales floor in order to get the Sales Manager /​General Manager to talk to me directly.

My Escape was hit by a drunk driver and I had a feeling it was going to be totaled out. I knew I had to start car hunting soon. My dad had a Subaru Outback when we lived in Japan and loved the vehicle. I decided to try going with a non domestic car brand and also going with a new car. I had a TERRIBLE experience with Phil Long Valu Car from my ’05 Ford Escape. Stay away from that place! We have bought multiple vehicles from them and all have had serious issues. Salespeople at Heuberger don’t chase you around the lot much and most of them are very friendly. No pressure, very patient people. Walking in, I had a good vibe from seeing all of the customers on the floor which were a lot! Something had to be good about this place! They are friendly here and want to help you pick cars out. Free food and beverages towards the back of the dealership. I noticed they won’t negotiate pricing for vehicles but you will get a lot of car for your buck. As far as I’m aware, no free lifetime oil changes or any other perks. I ended up ordering a ’16 Subaru Crosstrek in which I am waiting for it to be «born» and delivered next month. I am super excited! I worked with Steve who was right on the nail with how much the other insurance company was going to offer for my totaled vehicle. I was nervous about getting back on the road in an even smaller vehicle but he reassured me about the safety of all Subarus. Asked all of the right questions and is a fantastic listener. He knows a lot about his vehicles, insurance companies, lots of experience, and is patient. I will come back in here for future vehicles and will tell my friends!

I don’t know if it is possible to walk out of any car dealership feeling like you got a good deal, but the truth is I did get a fair price at Heuberger. I decided on the 2016 5-​door Impreza with the CVT. It’s a great vehicle. After dealer handling fees, I paid just over $ 19,000.
Though very busy, all the dealers and employees I spoke with seemed to be very understanding and helpful when answering questions. The dealer I worked with, Kory, helped me find what I wanted.
I decided to finance through my bank (Navy Federal), with a 2.03% interest rate. However, Heuberger would have given me 1.49%. I just like the idea of financing through my bank better than through the dealership. 1.49% really is a great rate for anyone.
The only problem I had was that I could have not had to pay the dealer handling fees since I am in the military, but I didn’t have a copy of my LES. With no vehicle or access to computer, I could not print my LES. I had my ID, but apparently that wasn’t enough. I understand that it is policy though, so I won’t complain too much.
All-​in-​all I would definitely shop here again. Great people, great options, and great prices.

Poor customer service. After being a customer of many years, based on my last experience I will not return.
I have been to this dealership a number of times for service and purchased a vehicle there a couple of years ago. Heuberger recently performed some work, accepted my personal check for the service and returned my vehicle; however, they refuse to return to me an insurance check sent to them and made out to me for services I already paid for out of my own pocket.
When I asked them for an explanation, someone named Stacy who identified herself as the finance manager, said that Subaru’s policy was to hold insurance checks for ten days until my personal check clears. Subaru cannot cash the insurance check, it is made out to me – it was just sent by the insurance company to Heuberger.
After arguing with her for a while, she passed me on to her manager who told me that there was nothing that could be done, and that Heuberger has to be protect itself from customers. He even suggested that they were concerned that I might go out and stop order my personal check.
Had no insurance company been involved at all, and I had written them a check for the exact same amount, for the exact same service, they would not have held my vehicle for ten days until my check cleared — so why hold a check they cannot cash in this case when all it does is keep my money out of my hands for ten additional days plus mailing time?
This ‘policy’ they are citing makes no sense.
This company seems to have no reticence to insult her customers, has no regard for relationships that have been established for years.
I won’t be going back, for any reason, service or new vehicles.

From the time that I walked in I felt like I was unwelcome. And there is nothing worse then feeling unwelcome at a Subaru Dealership. Especially since I pulled in, in a 2014 Crosstrek. And, since I am a Subaru Fanatic. I just wanted to check the place out because it is the largest Subaru Dealership in North America by Volume. And I couldn’t pass up the chance of checking it out. Unfortunately, I wish I would have. I gave it three stars because of the gift shop, the extremely cute Costumer Service women that I talked to, and the cars. Sadly I don’t ever plan on visiting again. Maybe it was because they noticed my California plates. Funny, since I don’t even live there. It effected me so much, I decided to leave Colorado Springs without checking anything else out

Reasonable car price, but don’t expect a lot of negotiation. They publish low prices to get more people to come in. We had a friendly, patient and personable salesman who knows how to communicate today! He never pushed and listened to what we had to say. Typical finance game will try to get you to buy the extended warranty (which we had in mind anyway).
I found a pretty big problem a day after delivery. Manager was super friendly, listened and understood what I was telling him. They seemed cautious at first. But once they were satisfied that I didn’t make the problem up, they were really quick to fix the problem and ended up with a happy customer. That is the way it should be.
Service department was great during this too. They were forced to fit me in without an appointment twice in two days and took care of things quickly. I will have most of my maintenance done here. They have one of the nicer waiting areas and a coffee bar to occupy the time. They even have video game systems for the kids, which I just think is a good idea.
4 stars (instead of 5) simply because I had a problem that I don’t feel should have existed in the first place. This was obviously specific to my particular vehicle and the overall experience would make me buy from them again.

Had work done to my car while employed there. Took my car back shortly after no longer being employed, left my car with them for about a day and a half and never had my car touched. Work was to correct a problem that occurred from repairs on the last service.

HORRIBLE CUSTOMER SERVICE! I ordered a pair of new front bumper splitters for my 04 STI and they sent me two right splitters! HOW HARD IS IT TO MESS THAT UP? So i sent a email to the parts department and haven’t gotten a response yet. Its been 5 DAYS! DON’T ORDER PARTS ONLINE FROM THEM!

I was looking for a new car-​never had a Subaru before and had heard good things. Plus in Colorado-​they are everywhere. I did my research and found the price range of what they should be-​Heuberger was the only dealership to come in below what I found.
Had a great no pressure buying experience with the Internet sales team. The finance guy was relentless though-​after saying I didn’t want a warranty he basically shut down and wasn’t very helpful.
Now getting my first oil change here and very nice atmosphere with very nice and helpful workers. The coffee bar is free of charge and makes the wait doable.

Went in 3 times looking to buy a brand new Subaru Outback 3.6R Limited. It was an underwhelming experience. We’re headed up to Denver at this point. We were told that Heuberger is the #1 Subaru dealer in the world. As one reviewer said the business seems to be doing well enough that losing customers doesn’t matter.
Doesn’t seem like a sustainable business model for too long, but what do I know.
At any rate, we like to keep our business local just couldn’t do it this time — try as we might.
The main problem for us I think was just the salesman attitude. He didn’t care if we ordered (they didn’t have any on the lot so it would take weeks to get it) a car or not. We had to follow up with him not vice a versa. Maybe we just got a guy who didn’t want to sell cars. After all we had to hunt him down after strolling the lot for an hour the first time we were there. I guess I want to work with a business who appreciates me and doesn’t make me feel like a bother.

This update was long overdue. So my wife and I took delivery of out 2015 Subaru WRX STi back in October 2014. We flew in to Denver airport and were picked up to go to the dealership. We checked in with the front desk and met January for the first time.
January was very pleasant to deal with. The entire transaction was straight-​forward. All the figures that were discussed via email were as such. Of course, there’s the typical sale of other options after price of car was agreed upon. I declined. No grief given, whatsoever. And soon after, the sale, the financing, was agreed and signed. And off we went driving our brand-​new 2015 STI off the lot.
This was by far, the best dealership experience I have ever dealt with. I could only wish all dealership experience would be like this. I would definitely give this dealership my business should we decide to purchase another STI down the road.
Thank you January! Thank you Heuberger Motors!

Never returning to this dealer. Bought a new Subaru Crosstrek from them, went fine. The next week I went to get the windows tinted by Heuberger. I drop my brand new car off, come back a few hours later when they call and the windshield has a massive crack in it. Not a little chip, this is an 8 – 10 inch crack directly in from of the driver side, you can’t drive this car and not see it. Went in to ask them about it and they just gave me the manager shuffle. After waiting an hour and a half I go up front again and the person who was «taking care of our complaint» left work and never told anyone else. I got passed to 4 different sales persons who all told me it’s not their fault, too bad. The last manager was downright rude to me, raising his voice and everything.
Summary. Dropped new car off, they broke the windshield, they won’t fix anything, and they were rude. Would not recommend giving them your business.
UPDATE
Customer service contacted us and offered to get the window replaced free of charge. 5 stars for customer service center, 1 star for the ride salesmen. Average out to 3 stars.

Awesome service, and great amenities while you wait. Free coffee, latte, fruits, water, and seating area with tv along with kids toys. Worth the drive down from Aurora for our cars first oil change and tire rotation. We will be back.

I am submitting this update since the Internet Sales Director contacted me after reading my review on Unilocal and resolved the issue. In less than a month, the referral party received his check. I am going to upgrade my rating to OK due to this recent experience and not more since it still took close to 2 years to complete a simple referral credit.
Still kudos to the Director for following up on this matter; as long as you keep on taking care of your customers and address matters as fast as you did, you will not have any problems or reviews such as my prior one in the future.
Thanks!

I am beyond disappointed with Heuberger. I have taken my Subaru to them consistently for 6 years, having them do EVERYTHING from oil changes to scheduled maintenance and the things they recommended. My vehicle engine seized at 134k miles, just 2,275 miles after I had the valve cover gaskets and spark plug tube seals replaced.
I talked with Brad and Andy in the «service» department for about a week, not really getting anywhere. Brad finally told me to contact corporate directly to get help.
I posted photos on Instagram about my broken Subie, and someone from Heuberger asked me to call and talk to the service manager Doug Decker. I did, and he wrote me off. He claimed that there were «so many variables», and he wasn’t sure that I’d maintained my vehicle properly (even though they were the ones who did ALL the service). Doug Decker made no offer to have the engine checked out to determine what had gone wrong and if their gasket service had been done improperly.