Front Range Shuttle

Picked up our U Haul from front range, and U Haul messed up our rate and their customer service was terrible, we got in contact with front Range and they were super helpful and resolved the issue with U Haul for us. Great customer service!

Called in a reservation and informed agent I had a service animal. He asked me the function of my dog and if it was certified, I answered him and offered to send a copy of her agency certificate, he declined and we ended the call. I was informed I had to ride on the back bench, no problem.
Then minutes before my shuttle was to depart, a very nervous driver approached me apologetically saying that rules had changed about their insurance and service animals. He took several pictures of my dog, which was fine, and sent them in for «clearance» again no problem.
Then the owner Cory Watson calls to question me further about my dogs function. At this point, the driver was unsteady regarding the situation and began apologizing again. Mr. Watson then told me that a certificate meant nothing anyone could buy one online. I assured him this was not the case and gave him the direct number to the training agency. He then told me to thank all the people with fake service dogs for his approach in handling the situation.
At this point I began having a PTSD episode from being treated as I was. I called Mr. Watson to express my frustration with the way his company handles service animals and that not even the airlines cause so much stress. He then went on a tangent saying it was people like me who don’t take responsibility for my actions that cause these situations where people walk on eggshells. He yelled and used an unprofessional tone the entire conversation until I had to hang up, because I was in emotional distress.
Customer service by the owner is less than zero. However, the driver and phone agent were stellar. I feel sorry for the staff and for anyone who has to endure such stressful encounters with Cory Watson.
An ADA complaint is definitely being filed.

Absolutely horrible service. I had used this company three times prior. Two trips were for service from DIA to Colorado Springs. And one trip was for a service to DIA from from Colorado Springs.
On the first trip from DIA, the driver was somewhere between 10 – 15 minutes late.
On the second trip from DIA, the driver was on time.
On the first trip to DIA from the Springs, the driver was about 10 minutes late. When he got to the pickup location, he was a little rude. I didn’t really get a chance to say goodbye to my father because the driver was running late and told me we had to go.
The second trip from Colorado Springs to DIA was the ABSOLUTE WORST! I had gotten to the pickup location at least 25 minutes prior to the scheduled pickup time. I was right in front where they pick people up. I had both my parents with me and we were all watching for the driver. The driver did not show. I waited a little while because I thought they were probably just running late like on prior instances. After 15 minutes of waiting I attempted to call to see where the driver was. Just at that moment, a driver did show. I ended the call and went and brought my luggage to the driver. The driver said he was only dropping people off and to call customer service again. On the call to customer service/​dispatch, the representative claimed that the showed up 2 minutes early to the pickup location, but they did not. When asked where or when I could meet to catch the driver, the rep couldn’t get anybody in time. I advised the rep that I had been waiting and had the pickup location in view at all times. The representative for the company then proceeded to call me a liar and claimed there was someone had been there. He then attempted to prove me wrong by saying that if I had been there I should have called. Due to prior experiences with this company, I thought they were just running late. I tried to explain that to the representative, but he didn’t want to listen. I demanded that he refund the trip, but he only offered 50%. If I was at fault, I would have accepted that. I was not at fault, this company did not provide the service that was promised. I will be requesting a full refund from my credit card company.

DO NOT BOOK WITH THESE CROOKS!!! Myself and another distressed passenger made the mistake of accidentally booking with Front Range Shuttle and were unable to call prior to the 5am pickup to cancel as they do not open until 5! As soon as we called upon them opening, we were informed that a supervisor would call us back. 48 hours later I contact them and a manager tells me that we are S.O.L. and to call someone else! Completely disrespectful, horrible service, and extremely rude. I don’t care about the $ 44…after 2 days stuck in an airport (and out HUNDREDS of dollars!) the last thing I want to hear is a condescending supervisor insult and talk down to me. I will never use this service and I strongly suggest you don’t either. Shady Company, Rude Staff, and Unhelpful Condescending Managers. Shame on you!

The shuttle is easy to find since it is bright red. Larry was a very nice person and good driver. The van was clean. We did arrive about 30 minutes early to the destination but there were only 2 stops that had to be made. I would defiantly use this shuttle again.

Right on time picking up and dropping off. The van was clean and the driver was personable and courteous. I was actually going to be a few minutes late waiting for my luggage at DIA. I called and asked if they could hold the shuttle for just a few minutes. They were cool about it and held it. That really saved. Thanks!

driver was RIGHT on time. I was the only passenger, from Colorado springs Marriot. Driver was friendly, courteous, and I will use them again. and again

I have been in CS for a few short months and had to fly on short notice to Dallas. I didn’t want to drive 1 ½ hrs alone or have my husband drive 3 hrs back and forth. I decided to try the Front Range Shuttle Service. Everything went like clockwork! Driver’s were safe on Rte 25. On time and very knowledgeable on the area. Uniquely courteous! I’m from NJ, we do not have this type of service there. Everything is «time is money» in NJ. Not these drivers. I would not try another shuttle from CS to DIA because I found one that worked the first time! Thank you for the timely safe trips!

As a costumer who has used them multiple times I was sorely disappointed with how I was treated when my flight was delayed and I would not be able to make their shuttle. Their policy specifically says with delayed flights you will be refunded 100% yet when I called they said they would get back to me and three weeks later still no answer back. Horrible customer service and don’t stay true to their word. Would never support a company like this again

I was in a dilemma and needed a ride to DIA ASAP. It was very last minute, and front range came to save the day. The woman who answered the phone (Carrie) was extremely helpful and nice. She was able to get me a ride within 30 minutes of me calling her. And she even gave me a discount! The driver (Stanley?) picked me up at the apartment in a brand new SUV. On the way to DIA he pointed out different places in Colorado and told me about things I wasn’t able to see during my visit. Overall, my experience was great with front range. They are reliable and offer great prices!

While I am thankful they offer Military Mondays where they claim to offer free rides to active duty, they pulled the old bait and switch when they cancelled a reservation less than 20 hours before a flight. Nowhere did their offer state that the offer was only for «those who fight in wars» or «not for cadets» who are considered active duty under federal law. However, that did not stop them from cancelling the reservation at the last minute — perhaps in an effort to place a cadet in a desperate situation that they would have to pay. While it is totally their prerogative to give discounts as they desire and I am thankful for any military support (it is more than most do). I see it unfair and shady to cancel the reservation and not be honest with their advertising of the offer.
** UPDATE: They did contact the person who had their reservation cancelled and offered to honor their original commitment. While I’m still not thrilled about the circumstances it shows they are willing to see their faults and eventually did the right thing. It also appears they are rephrasing their promotion to a way they intended it to run. They also started the promotion again until the end of the year.
I do question the fact that there are so many positive reviews on Unilocal and all the negative ones are hidden…

AMAZING service. And I’m not just saying that. I normally hate shuttles especially shared ones. IE: Super shuttle (the worst!) Front range was able to drop and pick me up at my hotel on time or even earlier. That is really unheard of in my experience. They answered quickly, they provided digital receipts via square… which is WAY better for business travelers like myself who need to worry about expensing everything.
I booked a super late night trip at around 11pm from denver international airport allllll the way to colorado springs. This trip was over an hour. They were able to send someone out to get me and drop me off at my hotel when no other services would. Taxi would have cost me way over $ 200.
Overall the van is clean, and was never crowded.
I would highly recommend this service to anyone in the area.

Fantastic service and professional. I use the shuttle whenever I can, especially if traveling alone for an extended time. Think about it, driven to the door, no parking, driving or gas hassles. Often much cheaper than doing the driving yourself. Save time, money and brain damage, use Front Range!

I booked them for the president of the college I work at, feeling a little concerned because it was so much less expensive than the other services that I thought something would go wrong. Nope!
She said she had a great experience – on time, quick service, and much cheaper than others.
Will use them again if she is traveling to Colorado Springs.

These guys are absolutely great! Their shuttles are very clean and they offer great customer service.