Freedom Honda

I purchased my wonderful car from Freedom Honda in December 2015. I also purchased the service plan and am glad I did. Yesterday my car had its first servicing. It was thorough and complete. Thanks to Jerrell any of my concerns were handled gracefully. The entire service team is great along with the internet sales department directed by Tamarin Mulleneaux and the finance wizard, Mario! Thank you for raising the barre!!! This is why I see so many «freedom Honda» cars on the road!

Dropped in on a Saturday with no appointment. My last service appointment I did have an appointment. Every visit is fast friendly and efficient. My last car was an import and I was used to concierge service. I feel I still receive concierge service at freedom Honda service. Today I had a chip repair to my windshield and scheduled some warranty service and future service upcoming. I always leave with a smile and return with a smile. Having my car washed and cleaned before I leave is always a great bonus. Thank you freedom Honda.

Took my Honda Pilot in for service because the VSA and check engine lights were on. Did we ever luck out. We got to work with a service guy that really knows his stuff. Chris Burris was not only clear in informing us what the VSA was doing he explained to us the process on how to properly diagnose our problem. Lets face it, car repairs are not fun… but having faith in the guys that are doing the work makes all the difference in the world. Want to thank Chris and the team for a job well done!

Took my Honda Accord to their service department for a routine oil change and transmission fluid flush. An alignment came with a package. Their alignment test showed the camber and toe were out of sync. I didn’t believe them. Took my car to a family friend who’s a mechanic and put the car on a lift. He visually inspected the under carriage first and noticed lots of oil spilled everywhere. When Freedom Honda changed my oil and oil filter, they obviously were «too busy» or complacent to clean up after the oil change. Had my alignment checked and my Honda had no alignment problems. I guess Freedom Honda did not zero out their machine or something. Maybe it’s their way to charge their customers $ 120 for additional alignment procedures. I smell a rip off! Needless to say, I would never recommend anyone to this place. I couldn’t image buying a car from here…
Response to Tamarin.
No thanks! I do not need anything added to my account. I will never bring a vehicle to Freedom Honda in Colorado Springs again.

This dealership does not even deserve 1 star. We have been lied to since we signed our name to buy the car, about what we were owed, accessories and prices we were promised and most recently, we took the car in because the driver seat had been rubbing against the center console. It is under warranty of course but were told there is nothing they can do to help us and if we want the center console fixed from the seatbelt holder rubbing against it we could pay the $ 950. This supposedly went all the way up to a service manager and still nothing.
Today, I thankfully got a second opinion from FRONT RANGE HONDA and in less than 2 hours had the seat moved, the car a free car wash, and new batteries for the key fobs as there was an error that the batteries were low. They also took pictures of the center console and are contacting Honda to see if that will be covered under the warranty due to the seat issue. THANK YOU FRONT RANGE HONDA!!!
PLEASE DO NOT GIVE YOUR BUSINESS TO FREEDOM HONDA EVER!!!
UPDATE:
Front Range Honda just called me back and the console will be replaced under the warranty!

This review is primarily about the service department although it is probably endemic to the entire organization. Basically, although there service is always polite and vehicles are ready when promised, the service techs are trained to only pay attention to whether or not the car is giving up a code to determine what is wrong with it. I grew up in a family of mechanics, before «codes» ever existed, and there is no substitute for a natural feel for car problems. Codes are great, when the car gives them up, but when it doesn’t it is up to the mechanic to use skills and past knowledge to make an educated guess and move forward from there. Freedom doesn’t really know how to do that. If you bring a vehicle to them with intermittent problems and they are unable to get a code from the car, they will just call you and tell you they can’t replicate the problem and to come pick it up.
If a customer tells you something is wrong with their car, then something IS wrong. They did not come in to your service department because they think it is fun to spend 500 dollars and waste a day. I brought my Honda in multiple times for intermittent engine misfiring and was repeatedly told there was nothing wrong. I got told that until the problem got so bad that it was constant and by then I had already gone online to the Honda Fit forum and figured out that the problem was an ignition coil and even then, when I brought it in and TOLD THEM (what’s wrong with that picture?) what was wrong, they said they couldn’t replicate it and nothing is wrong.
Finally, after I involved the manager, I got the coils replaced (and at a discount even) but by then I had decided most of their service department is incapable of diagnosing an issue without the aid of an OBD II machine. I need a real mechanic who has an intuitive understanding of the vehicle not one who was trained to read a code.

Compressor on AC went completely out on drive from Dallas to COS. Needless to say, it was a hot sweaty ride !!! The part was covered under an extended warranty, but back ordered !! Trevor in service called around to other dealerships and managed to find the part. The car was fixed and we were happy travelers.

I’m always amazed at the lack of service once a car is sold. This place isn’t any better.
When I made the appointment they asked my name and vin number. «Have you been here before?» «Ah yes, we purchased the vehicle from you.»
How hard is it to say «good morning?» Instead, «Pull your vehicle in so we can start» … Asking my name so we can get started makes sense, but «what are you here for?» Didn’t we go other this when I made the appointment? And «have you been here before?» Wow.
I understand the air bag recall on Honda is of little value to a dealership, but seriously, customer service should always be a priority. Selling cars is clearly where they make their money, service is something they have to offer, so why be nice about it, right…
Two hours, that was how long it was meant to take, nearly three hours later… (I understand, my time is not important to you,) I received a call from my «service» person, informing me my car was ready.
When I returned to my «service» person, he was on a call. After a few minutes of waiting for him, he waved me off «go to the cashier, they have your car information,» how rude!!!
But what’s new… The lovely lady at the cashier desk could not find my car information. After spelling my name and informing her of my «service» person, she went looking. After several minutes she returned with my «service» person informing me, «it’s under your husbands name.» Why? I made the appointment using my name. I came in with the car this morning for service using my name. Why would you put it under my husbands name? The cashier said, «next time tell him to put it in your name.» I would have had someone actually told me.
Typical car dealership, sexism and rude service men.
We have many dealerships to choose from when it comes to buying and servicing vehicles. Freedom Honda needs to consider that. I have considered it and will not be back here for service or to purchase my next Honda.

My son is there right now. He had a flat just as his vacation was beginning so he called Freedom to get a tire put on and was promised he’d be on the road in «less than an hour». Well, the first go-​round was a little more than an hour, which is forgivable, but when it came time to check out they realized they had put on the wrong tire! They said «we’ll get the correct one on there right away» so he sat down to wait. Over an hour later he went to the desk to get a status update only to be told «oh, we don’t have that tire, it’s being sent from across town». WHAT? You’re just going to let him sit there, wasting his vacation in your crappy lobby and trusting in your promised timeline while you run around town looking for a tire?
He’s still sitting there almost four hours later with no tire and only «we’ll see about it» in response to a question of whether there’s any discount to be had as a result of this debacle.
I highly recommend avoiding this service dept.
EDIT: the manager agreed that it had been poorly handled and sold the tires at cost. That is a nice gesture but some more accurate communication would have saved a lot of stress.

Horrible.
This was the second car I have had the misfortune to have to buy at this dealership. They tried to sell me the car for almost twice what it was worth. I finally got them down to a reasonable price and purchased it.
The first time we tried to play a DVD for more than a few secons, in the DVD player they were so quick to say added like $ 1000 to the value of the car, it would not play. Not to mention some other things that happened (lights on the dash) that can be hidden by pulling a fuse for a moments.
I think they tried to pull a fast one, and I fell for it. This is the second time I have had a less than pleasant experience at Freedom Honda, and I will never be going back. I will also steer anyone I can away from them.

I can’t speak for Sales experience as I have not bought a car there. But from the service side, much like PPA in my other review, Freedom Honda keeps my 2007 Fit going. No complaints from me.

Thanks to Tamarin — she promptly took care of the snail mail that we were receiving. For that I’m bumping them up to 4 stars.
Freedom Honda has a beautiful, clean and modern facility. Service we received the couple times we were in was quick and courteous. They were straightforward with no games.

My most recent appt. with Freedom resulted in a puzzling list of recommended services that I had either already performed or had done by another mechanic. First off they recommended a cabin pollen filter and air filter that were «dirty!!» My glovebox was locked so he couldn’t have even seen the pollen filter and I pulled the air filter just to check. I replaced both 2 months ago, Here’s the kicker: they want $ 125 to replace them! It took me 10 minutes each to do it. I bought two little lousy aluminum washers at the parts counter and it cost me $ 8.36! After examining the air filter the mechanic explained he mixed me up with another vehicle. Okay, an honest mistake maybe. Would he have backed off replacing them after discovering the mistake for anyone who didn’t know better?
They said my inner CV boots were throwing grease but I had them replaced 6 weeks ago and found no evidence that they were now. They said my brake fluid was dark but was replaced 3 months ago by another shop. I inspected it again and although the reservoir had residue the fluid was clean and clear. They said my power steering fluid was dirty but I replaced that about the same time until it ran clear. The mechanic did show me how the determine why the fluids needed attention but didn’t allow for actually looking at the fluids. Most women and maybe most men probably don’t know enough to question these assumptions so I’m thinking there may be a culture of quick and dirty put it on the list.
I had a power steering pump replaced after 28,000 miles! Honda wouldn’t give on any reimbursement on it or a rear engine mount I had to replace even though it was recommended that I try. Total almost another $ 1000. I will be watching them with a microscope in my future dealings (if any) because I’m finding it increasingly difficult to trust anyone associated with buying or repairing cars. Car dealers have a reputation for a reason. If you find an honest reasonably priced shop hang on to it and tell me who it is. I’m looking. Hey Honda — I’m not buying another vehicle from you. Mine isn’t that reliable.
Update: The power steering pump they replaced that was diagnosed as leaking fluid didn“t fix it. I took it back and they determined that it was the high pressure hose. I had hardly driven it since, so when I found out that the level was still going down I maintained that it was the hose all along. They didn’t actually agree but said they would call me with the confirmation that I would get my money back by «check or courier». They didn’t call. So I called them twice — both went to voice mail — no response back. I called the next day, left a message that I would supeona the mechanic, the service manager and the shop forman for small claims court. Monday i got a call saying they would replace the hose at no cost. What should have taken an experienced mechanic an hour or so took 3. It was three clamps, two fittings and a sensor. These are supposed to be the dedicated professionals? This is what you pay premium prices for? Sad.

We took a roadtrip out here and my guys little wrench light came on. So, we came here for a oil change and the people were very friendly. They quoted us a little over an hour wait, but they were done in less than an hour.
The guy was nice and explained everything that was done to the car. He also told us we can do an alignment which was recommended, but he wasn’t pushy when we passed.
Overall, great place… if only the ones in Chicago were like this.

So I have quite a bit of experience purchasing cars and I really enjoyed purchasing from Freedom Honda. I went in knowing that I wanted an Accord Sport and I left with an Accord Sport that I really liked. The nice thing was that I had all the numbers that I wanted to spend on this car and they met them all. There was no haggling, it was just «Hey, here is what I am going to pay» and that was the discussion. Of course I had researched the prices quite a bit before coming in. by the way, I worked with Tommy and he was very friendly and worked on my new car until almost 10:30 at night.

Got a quote to re-​connect the exhaust to the manifold of my 2004 Civic (the work involved removing 2 rusted bolts and installing 2 new bolts), their quote was $ 2,206.51 for parts plus $ 450 for labour. They were replacing every parts in the book including the exhaust, manifold, sensors, and more… Could not afford it so I fixed it for the cost of $ 7.52 in parts and one hour of my time. Cannot trust them, I challenged the service manager and he told me that the estimate was valid and they quote the worst case scenario, so open your wallet my friend because they’ll take you to the bank. The sad thing is that I bought a Civic 2013, now all they will get is warranty work…

Amazing amazing amazing experience every single time we come in to purchase a car! I’ve brought friends in who have an equally amazing experience! They go above and beyond to make sure their customers are happy! I call it «magic», but whatever they are doing is right! It really is no hassle buying at its best! We’ve been to the jeep and Toyota dealerships in the same area and haven’t had the same experience! We are now part of the honda family for life thanks to this dealership!

Thought the initial service/​customer service was great, and that, for a dealership, the pushy car salesman nonsense wasn’t overly present. However, once I bought my car I wasn’t impressed with the condition they got it in before passing it off. I asked that a few things be done, like fixing the vinyl, gassing it up and doing the best they could with the condition on the outside of the vehicle. The vinyl wasn’t fixed, after being told it would be. It was passed off as just the wear and tear of the car and this wasn’t part of the detailing. The car wasn’t gassed up because apparently they don’t gas up used vehicles. The outside of the car looked okay, but could have been better and would have been had this been a car they were going to put out on the lot, but I had the unfortunate luck of being the first one to look at it before it was prettied up for other customers.
The car seems to be in great mechanical condition so far, the price was a bit much and I definitely got jerked around on that… But that is to be expected. It’s really the little things that tell me the character of the people working at a business, and this dealership lacks on the little things. Don’t make commitments you can’t keep. They won’t go the extra mile for you.
Update over a year later: the car was not in great mechanical shape. I was lucky that I got their rip off 5 star warranty because I would have been out of pocket a lot of money had I not. One of the issues the car had when I bought it was a cracked motor mount, among other things. I had to bring it back the next day so they could fix the broken windshield sprayer. Don’t go here!

I haven’t bought a car from here, but I go there for service. Their prices are competitive. The only issue I had was when I went in for an oil change once and the service associate I had was pretty unprofessional. I usually leave some type of recording device on when I have my vehicles taken in for any services. I happened to catch a conversation with the service man and someone in their bay. Apparently they did work I only wanted a quote for, then the associate got upset that I declined after he told me the price, went back into the bay and told the person working to:
Associate: «Don’t work too hard, he said he didn’t want to do it today.»
Worker: «I already finished, it’s alright, it wasn’t that hard or anything.»
Associate: «Don’t worry, we will get him to pay more the next time he comes in, we will get him.»
Worker: «It’s ok, no big deal.»
Associate: «Don’t worry, you’ll still get paid for it.»
I went back after that visit and didn’t see him so I’m not sure if he is still working there (wouldn’t surprise me if he wasn’t).
Also, their parts department doesn’t match prices. No big deal, Front Range Honda does and they are absolutely great about it!

We just bought a brand new Honda CRV from Freedom Honda and had a great experience!
We had finally made the decision to purchase a new car and just so happened to go car shopping on a cold, blustery, blizzardy day. We also had a time constraint. We weren’t trying to be difficult, it just so happened to work out that way.
We already knew which model we wanted, we needed to test drive, pick a color, and do the whole buying process.
Our salesman, Brian S., was great! We felt comfortable with him and never felt like he was being pushy or shady. We let him know about our time constraint and he totally worked with us and made it happen!
Everyone we dealt with during the process was great.
I got off work at 12:30, had to pick up my son from an event at 3:30 and bought a new car in between :)
Thank you Freedom Honda!