Aspen Auto Clinic – Union

Ripped me off doing preventative maintenance to the tune of over $ 2,300. After all I’ve heard and read I’m wondering if they even did what they promised. No mercy from these folks. It’s Hard to believe new front brake pads cost $ 250, but they do at Aspen. They did wash my truck but I would have preferred a dirty truck and a smaller bill. The ‘free’ shuttle was nice.

They got me for $ 2,600! Run away, fast as you can!!!

My story starts w/​these guys going door-​to-​door, selling coupons for oil changes. Now, I’ve got a fair amount of mechanical experience & knowledge; physically, however I can’t do as much as I used to do. Changing the oil on our vehicles is the one thing I can still do.
I already had an auto mechanic, but these guys are a lot closer, so I thought I’d give them a chance.
To make a long story short, they worked on my vehicle 3 times with a total bill @ $ 1500. Not once was the job right… either incorrect diagnosis or poor quality of work. When I expressed my displeasure, I was offered $ 100 credit & one of those coupon books for 5 oil changes to «make things right». Huh? Screw me once, shame on you. Screw me twice, shame on me. Screw me thrice,…well that is where social media really shines!
Bottom line: I wouldn’t let these guys change the oil in my lawn mower. (I had to rate this w/​1 star ‘cuz that was the lowest Unilocal will allow!)

I had a very poor experience here. I took my car in for an oil change and other scheduled maintenance. After the oil change, they gave me a list of 4 things wrong with my car, and an estimate. Among these were a leaking transmission seal, and a leaking power steering fluid reservoir.
I called around and Aspen’s estimate was approximately 50% –more– expensive than the BMW dealer (almost $ 1500 instead of $ 950). They were charging me more for parts than the retail price for the same parts at the dealer!
I ultimately took the car elsewhere. The new shop told me that the transmission leak was so minor that they wouldn’t have even mentioned it to me, and that the power steering «leak» was simply a stain from spilled fluid.
So, they tried to get me to pay outrageous prices for unnecessary repairs. I don’t know what is going on over there, but the other reviews suggest my experience was par for the course.

Absolutely abysmal.
I should of moved on when I called and asked for a rough quote on an Inspection 2 for a BMW. After dancing around the issue, they told me a believable number and I went in for an ‘Annual Inspection’ from which they would find out just exactly what needed to be done.
So my car went into the lift and I trotted off around the corner for some pizza and soft serve. It actually was pretty damn good and I’ve been meaning on visiting those places, but I digress.
I came back two hours later and sat down. Now maybe they didn’t see me there, but the mechanic and office manager started discussing my vehicle. For a place that supposedly specializes in European Imports, it was upsetting to hear them guess at which fluid my transfer case and transmission would need. Anyone who has spent anytime under a BMW will tell you that the exact fluid is stamped onto the transfer case itself and should be verified before going ahead with anything.
I also overheard the office manager/​secretary ask for the mechanic to ‘actually seeing some transmission fluid would be nice’.
When it was all said and done I had already made my mind to go elsewhere, but wanted to hear the estimate anyway. Of course all the things wrong with the vehicle were BMW Inspection 2 things. Transmission and transfer case fluid. Oil. Air filters.
Grand total of 1600 dollars. It’s not even that much at the dealership.
I of course said no and immediately went to a smaller shop that I’ll be reviewing later. Needless to say, this new shop had a great garage of new and classic BMW and their price; 500 dollars for the exact same work to be done to include normal Inspection 2 and lubrication stuff.
Price gouging at its worse. Go elsewhere.
Free cokes in the waiting room.

MOVE ON DOWN THE ROAD! These folks talk a good game but then stick you with high charges and avg to poor workmanship. I tried them for simple repair since they were rated number 1 in a local «best of» poll… if they are the best then you best get your auto fixed out of town!!!

I would get a second opinion they told me it would be $ 280 to fix my ac. I saved $ 150 with another shop in town.

I agree with Dan T. Aspen on Union is a rip-​off. I took my Jeep in because I received a coupon in the mail for a very low price on an oil change. The people were wonderful. Great customer service skills. The problem came when they told me and showed me my radiator was leaking and suggested I get a new one ASAP. It was the truth.
We went back into the office and they gave me an estimate for changing the radiator and it was for almost $ 800. Labor almost $ 400, Parts almost $ 400. I was floored. I walked out and started doing a little research on changing out a radiator. Performance Radiator is down the street from where I work here in town, and they wanted $ 160 for a brand new one. That price also included the new fluid needed after the thing was installed. I didn’t need any hoses. So Aspen had a mark up of more than double the price of the part.
Next, a Jeep has exactly 5 bolts that need to be removed in order to change out a radiator. I have a good friend that has a small amount of mechanic experience and he said he would help me for $ 20. I asked him how long it would take and he said he could do it during his lunch hour. And he did. So for less than $ 200 I had a brand new radiator installed.
I understand making a fair profit. I don’t understand outright rape.
Sometimes I think the internet is at it’s highest and best use when we reveal to the world the rotten apples of business. Conversations about business have always happened between friends. Now it’s global and viral.
Aspen– Go back to good old fashioned value for the money. Without it, you can have the nicest people and market all kinds of pretty pictures and words. In the end though, your credibility will crumble as well as your business.