Arrow Moving & Storage

DO NOT USE this company!!! They arrived for our move 4 hours late both days and only sent 2 people to do our move (we were quoted 1 day for our local move). When it started to rain they stopped after 2.5 hrs but had already packed our rooms so we were left with no clothes until the next day. When we unpacked we realized that some of our valuables were missing. I filed a police report and a claim with the company. I was told I should have removed my valuables and they were sorry for my luck but they are not liable. If you want to be packed and moved by crooks who do not give a crap about your stuff then this is the company for you!

I would NOT recommend Arrow. They seem to have no concern about our move. The day prior, we were informed that they did not, or failed to find a driver for our belongings. They sent a local truck and put our belongings into their warehouse where they have been for 13 days. This means that everything is handled two extra times, increasing the likelihood of damage. This was NOT mentioned as a possibility or an option when the move was arranged. Their estimator pointed out that since it is a slow time of the year, there should not be a problem finding a driver, and now they are telling us there is a shortage of drivers. Had they been forthcoming in a timely manner, we could have arranged for a more responsible company to move with. Having moved many times over the course of a 20 year career with the military, I can assure you this is the ABSOLUTE WORST EXPERIENCE I have had with a moving company.