A Absolute Air Duct & Carpet Cleaning

My landlord hired this company to clean the air ducts and the carpets throughout the entire house. They provided a written quote for $ 345 for everything, charged his credit card $ 1500, and did absolutely no cleaning. Don’t use this company. It is a complete rip-​off.

Rude, Unreliable, & TERRIBLE! PLEASE DO NOT USE THIS BUSINESS.
(They have several Unilocal business listing for different areas, but they are all the same company)
I found out about them through a deal they had on DealChicken for Northern Colorado, specifically Fort Collins. I missed the deal but contacted them directly to ask if they would honor the price if I paid them directly. I also asked if they serviced Wellington, 10 miles north of Fort Collins. They responded «YES» to both questions and set an appointment for a Saturday. I was told they would be at my house between 12−2pm. I own a business, so I had to pay an employee to cover for me so I could be at home when they arrived.
We received a phone call saying the technician had broken down on I-​25 and would not be able to make it. They offered a free sterilization (?) in apology. We were bummed but totally understand when things like that happen. I called back and spoke to a lady who said they could re-​schedule for the following Tuesday between 4−6pm. My mother cancelled a $ 100 cleaning client in order to cover for me at our store so I could be ready for when they would call and say they were on their way.
I called twice that day to verify the technician had our cell number, to call when he was on his way. I even spoke to the lady at 5:15pm, 45 minutes before then end of the appointment window, and she verified with me.
By 6:25pm, no call and no technician. They don’t answer their main phone number after 6pm, it seems, even when they supposedly still have technicians on calls, so I left a message. I left another message at 7:30pm.
Come the next morning, I never receive a call. No explanation, no apology, nothing. When I take it upon myself to call them, stating I am very upset, I am put on hold THREE times while the man took other calls. He then proceeded to tell me that if I am so unhappy, request a refund from DealChicken (remember, I didn’t purchase one), that he hadn’t been paid for anything and wouldn’t get money until October. Even so, that gives him the go-​ahead to treat a customer with no respect, that if I didn’t like it, just request a refund?
He said that since it is «way up in Wellington» the technician must not have had cell service. Yes, because we are so podunk that no one here has cell phone service. I was told that he had no idea what happened, that he would «try» to figure out what happened, if I wanted. IF I WANTED? No apology, no offer of rescheduling, nothing. It was as if *I* was bothering *him.*
I am truly shocked at the level of rudeness, disrespect, and downright disregard shown for a customer of their business. PLEASE, do not use this business, find a respectable company in your area with a history of good service. Also, their Fort Collins number is different than the one listed here (they have many numbers); it is 970−266−9136.

This is the type of company that marks up their prices in order to give you a discount. Which is a little off-​putting, but I could live with that as long as the discounts are consistent, which they are not. I was quoted three separate prices from three separate people at the company for furnace cleaning. One said $ 80, another $ 60, and another $ 50. Each one told me it is normally $ 100. Why not just have one price so your customer knows what they are getting and doesn’t feel cheated?
Despite this I scheduled with A Absolute Air Duct & Carpet Cleaning to have my vents & furnace cleaned because they were cheaper than the other quotes I received. When the technician’s arrived they made a mess of the carpet with their dirty hoses, they moved furniture and did not put it back, and last but not least, THEY EMPTIED THEIR VACUUM OUT IN THE ALLEY RIGHT NEXT TO MY BACK DOOR. A HUGE pile of all of the dust and debris from my vents in now sitting right outside my door. When the techs were asked to clean it up they said they would and then did not.
I will not use this company again and I would not recommend them.
If you decide to use this company, be prepared for additional fees to be tacked on, such as $ 5 for each vent that they determine to be hard to clean. Also, each additional vent over 10 will cost $ 15 to clean, but they’ll make you a real special deal and do it for $ 10.

We called to see about get our dryer duct cleaned and the person on the phone was rude and told us flat out he didn’t want our business. He said why should I drive all the way out to you when I can get $ 500/​house in town. He than went on to say that we should trying beat someone down for $ 20 and he can fall off your roof. The entire I kept calm and collective and told him that I am glad he can pick and choose his customers.
Bottom-​line, the guy was a major jerk and wouldn’t hire him for 20 cents. I can’t imagine the quality of service he provides.