Enterprise Rent-A-Car

This is a great Branch. The staff is great, nice to talk to you and helpful!
I and my friends rent often from this location and have never faced any issues.

Love coming here for my rental cars. Great that even for those of us that choose not to have credit cards they explain what you need to rent. I would advise to always call them to make sure of what they need so there are no delays in getting your rental. I go alnost every month to rent a car for our travels. Chloe the manager is awesome, so is rest of staff

Rented an SUV a week before Thanksgiving for a week. Picked it up close to closing. It was busy and had a chance to chat a bit with the Branch Manager Cloe Johnson, she was very nice and helpful. When we picked up the truck we didn’t know how dog hair infested it was even though they cleaned it already. When we got to LA airport we exchanged the truck with no problem with the same type SUV.
The assistant manager called us to confirm if we stiff have the vehicle. Mentioned to her that we had to exchange it and why she was really sympathetic and said she will take care of us when we get back.
On our return we were gratefully compensated by Cloe the branch manager, with absolutely no problem.
We will DEFINITELY Recommend this location. And we will always come here for all our rental needs.

My thanks to Enterprise Car Rental management from the Colma, as well as Anthony and Lou from Precision Body Shop & Detail, for the time you all took this evening to have the sidewalk conversation in order to explain the service agreement between the Enterprise Car Rental Colma office and Precision Body Shop & Detail.
The conversation was helpful in understating the previous interactions for cleaning and property removal, as well as current limits on what is to be performed during a visit. The talk definitely help to setup quality expectations on the future visits when a car is service by both the Enterprise and Precision staff members under the contracted terms between the two businesses.
With that conversation in mind I am happy to raise my current review up to 3 stars.

I always get a great service and a good car from this place. The staff is amazing. If you book the car in advance you should be in and out of the place in 15 mins (even on friday) — which is amazing according to me. Expect rush on friday, you might have to wait a little longer for your pickup (surprisingly a lot of people complain about that).
Cheapest prices and great staff.

Excellent service. Agent, Tatianna, was cordial, efficient, and professional. Car was clean and moderately low mileage. Price was fair. On check in, gentleman agent noticed that I had left my cell phone and he alertly noticed it. Only minor gripe is overflowing trash cans…

They messed up on my billing and got double charged.
I returned my rented corolla expecting I’d get refunded on my deposit. Lo and behold Geico wasn’t covering over $ 900 of my rental. I was pretty disappointed to not have been notified that Geico wast gonna cover the additional charges, but I let it fly. I get a call from a Rep, Bridget, telling me I still owe a balance of 50 somthing dollars. I say ok, and i gave her my debit card info to charge the remaining balance. I still wasn’t too disappointed. Then when I saw a debit from my checking account of $ 993.50, I freaked out. Now they have my deposit, charged to my credit card and my cash. After a car crashed into the back of my car and 2 months of waiting: I’m pissed off at 3 vendors, Geico, A&W Collission and Enterprise. Don’t worry about your rental they said, it’s all covered by the other party’s insurance they said. Never again, I just lost 2 grand!
9÷25÷2015 Update:
Been calling every week, still haven’t gotten my deposit back. Eff this place.

I am changing my review of Enterprise @ Colma, why you ask?, because after their little boo-​boo, they have MORE than redeemed my faith in this location and staff… they went above and beyond what I expected, not only did they make up for it, they made my day and my fiancé’s day… felt like we had been thru the ringer with dealing with Adjusters, our Ins Rep., yada, yada, in the End, they showed me they actually CARED, I’m not going to go into lengthy details but rest assured, I will be going to this Enterprise @ Colma for a very long time. :-)

We made a reservation for three full size suv for a family Road-​trip for a graduation that we had to get to. It didn’t happen with enterprises. We rented cars here all the time (I mean like every two months for family events) but this time was horrible. We come in at about 730am and there was no rental for us. Now we are pissed!!! They told us we had a reservation for 3pm for a full size cars. Now your being ridiculous with us. Then they told us they have no cars at the moment for us. (Ok! Then find one, you have about a dozen enterprises throughout the citythey couldn’t even do that!!!)Wort customers service ever… We they went to ace car rental (avr rental) and got two 12 seater van. Brand new! And way better customers service! Cheap which was a plus!
Note: new manager… Enterprise is always changing manager at this location! Previous manage was great but not this one. June 2, 2015

The only reason this store is getting a 2 star is because Michael is very professional.
I have unfortunately been working through Progressive Insurancedue to their client hitting my car. The first rental they gave me smelled like a wet dog. I went and traded it out only to jump in my 2^nd rental with nothing but filth. It was end of day, 6pm, a little gloomy out and I didn’t realize the filth until the following morning. I called Progressive and he let me know that I could go down to Enterprise and wait till they detailed it. Really? On a Friday during the day while I am at work? Totally unacceptable on Progressive’s part and Enterprise with actually thinking it is OK to rent a car without it being cleaned. I am not expecting a brand new car but holy sh%! get it together! HORRIBLE.

I’ve been to many car rental places in my professional career and this place is a stand out. I don’t know who is training their workers but they are always the most helpful/​nicest individuals I have ever spoken with at any rental agency. They obviously take their good customer service very seriously. I can not reiterate enough. Breath of fresh air.

Tatiana Fazio is always very helpful whenever I need a rental car.

I had excellent service from this branch and their courteous staff, especially Chloe. I brought my car in for service for what I thought would be a quick turn around, but they advised me it might take most of the day. The dealer set me up with Enterprise for a rental for the day. They picked me up in a very reasonable amount of timeframe had me out the door in a decent car in record time. I love as very pleased.

I still have not heard from corporate headquarters… Don’t rent here. The manager has horrible interpersonal and is racist and discriminates against people with disabilities. Pasty dead B.

Brought my car to service and this rental company is right next door. The staff are very professional and courteous. It was a Monday morning, so they were a little busy. Waited about 15 minutes and was provided a compact sized Volvo. Not bad for the minimal coverage provided by my auto insurance company.
The car was nice and clean.
Thank you to the staff at this branch!

I had to get a rental because my car was in the shop at the last minute. They were able to accommodate me but the wait for a car was up to at least 20 – 30 minutes. I understand that there are other people who were there before me but there was hardly a place to sit and they barely acknowledged that they would have a rental ready shortly.
Upon returning the car was ok. They were able to drop me off at the auto body by the time I needed to be.

The staff at this location was great! Very friendly and fast. I would most def rent from here again!

No complaints. nothing but praise. Needed to have my car fixed due to a leak so my dealership sent me here. From pick up thru check in and receiving everyone was super helpful and patient (seeing as how I had never rented a car and had a ton of questions) great job guys kept up the good work :)

What a fukkin joke of of a business… if I could give 0 stars I would… I understand it’s not the rental agents fault so this has nothing to do with the young lady behind the counter (BLONDE).however the idiot we spoke to on the telephone 2x gave incorrect info 2x… NEVER AGAIN THO!!! NEVER!!!

I’m not sure why so many are down on this location. I have rented several cars from various companies and can vouch for crappy service and inventory, but I had a perfectly enjoyable experience at this Enterprise.
The ladies were lovely who helped me get a rental while my car was being serviced at a nearby dealership. I walked in with no reservation and was out of there in about 15 mins with a nice late model Malibu to get me around for the day. The paperwork process was very straight forward. I returned it the next morning without issue, in about 15 mins.
I was also please to learn that the dealership had a nice discount code so my rental cost was more than reasonable for 1 day rather than trying to manage shuttles to/​from BART, taxis, etc. I would definitely go back and recommend this Enterprise location to my friends.
p. s. You may not see them from the street as they are tucked away towards the back left of the Kohls store parking lot.