My Custom Closet

HORRIBLE EXPERIENCE. I purchased a Living Social deal from this company. When entering my zip code it says that I was in the service area. To start, I called to get more details about the service and thought I had the wrong number. There is one voicemail for 2 different companies which is confusing. When I received a call back the owner didn’t sound too enthusiastic or knowledgeable. I asked about the service area first. She informed me that the Living Social is wrong. the deal is not redeemable in Philadelphia. (In the fine print. yet Philadelphia is STILL LISTED and you’re able to enter your zip code to CHECK to see if you are in the service area. AND there is a physical list of zip codes) After some silence she asked where I lived. After telling her I am 100% SURE she said ew. YES EW. AS IN EW DISGUSTING. Then she proceeds to name other neighborhoods asking if I am close to them.
She goes on to say that she doesn’t know why Living Social is letting people enter their zip codes when they have their own service area listed (Confusing much?) Next (In her best disgruntled and tired of this phone call voice) She goes on to explain that they are in Collegeville and coming out to Philadelphia is basically a chore. She said it’s a «mileage thing» and she doesn’t know really because it’s her husband’s business. (Gee, how helpful) If we want, we can wait until her husband is doing business nearby and then see if he feels like swinging this way. YOU HAVE GOT TO BE KIDDING ME. Or just ask for a refund. Of course. Even if they did agree to service me I don’t want rude people in my home.
I asked if they have had service area issues before and she says yes. WELL WHY HAVEN’T YOU MADE ANY ATTEMPTS TO FIX IT? Oh, you’d rather just wait until you receive calls from paying customers and treat them like crap? I told this woman that it is not fully Living Social’s responsibility to make sure that her listing is correct and that everything is going smoothly. She should probably take a look at her listing and call Living Social to make sure they fix the problem. She said oooh she doesn’t know it’s her husband’s thing. Just get a refund it’s easy, and call this other closet place. After obviously figuring out that she was being rude as humanly possible and I’m pretty polished in the customer service area (I am a small business owner myself) She tried to straighten her act. Too late.
After shooting off a few other small business tips (clearly you people aren’t professional in the least bit) She asked for my zip code yet again, pretending to be interested in fixing the Living Social problem and wanting to follow up on this call. No. She KNEW this phone call was a disaster and wanted to cover her tracks.
What a horrible experience. I am absolutely disgusted. I own several properties in several areas and I surely won’t be giving My Custom Closets a call to work on any of them. Ever.

We just had customized closet organization systems installed in our two bedrooms, and we’re really satisfied with this company. Owner Bryan was a pleasure to work with, the price was very reasonable, installation was stress-​free, and I’m super excited about having the exact configuration that I wanted for all our clothes. I would recommend this company highly.