Safeco Auto Body & Glass

I recently had to call up Safeco when a rock struck my windshield on the way back from the Woodlands and created a 12 inch crack within a day. As I’m a college student I needed someplace that was reliable and cheap, and Safeco was just that. I read plenty of reviews before going and even though many mentioned the appearance was a bit run down, everyone seemed to agree that the service was great.
I called on a Saturday and spoke with Ali who was extremely helpful and accommodating. He gave me an estimate that was less than half of what every other shop had quoted me in town, and he instructed me to come in on Monday, since he had to order my specific windshield (quick customer service, huh?) On Monday I arrived, a little skeptical because the previous review made the establishment seem really sketchy, to be honest. However I have to say I was pleasantly surprised. The shop was easy to find and it wasn’t as run down as I had pictured. The driveway does have a few potholes that have apparently been a losing battle for them in the past (thanks to all the rain here) and sure, the waiting room is tiny, but honestly they are so quick you aren’t there for very long anyways. And for the record there were no «girly pics» inside (nor did I ever get the impression that there had been.) My car was taken back almost instantly, and over the next 45 minutes I happily chatted with Ali while they worked on it. He was very pleasant and immediately put me at ease. He was even nice enough to give me an additional student discount once my car was finished. I waited to write this review because I wanted to give it a week to see if my window had any seepage or anything from being put in improperly. I’m happy to report it was expertly installed and there are no such issues (though Safeco offers warranties in case there is.) Overall I would recommend this place to anyone needing a window repair, body work or mechanic services. Their work is great, the people who work there are extremely friendly and I would easily take my car here over the dealership or the chains that are rude and try to sell you additional services that you don’t need.

On my last visit to BCS the automatic window on my car broke. It was off the track and would not stay up. Stuck in a parking lot I called Acme Glass, but they said they would not be able to get it till tomorrow. So I gave Safeco Auto Body & Glass a call, and they said come right on over. When we got to the place I was shocked to see that the place was so run down; this place doubles as a auto body/​salvage yard. I really begin to feel kinda skeptic about having this place check out my window. But, my thoughts were its «4pm on a Friday we need to take it somewhere.»
Once we parked near garage (after dodging pot holes all over the parking lot) one of the guys inside the garage came out and help us right away. We explained the problem, and right away before we even could give him permission he started to take apart the door panel. At that time my wife and I took the kids inside to a so called waiting room. More like a dusty man cave with chairs, and chick calenders all over the wall. All I kept thinking to myself is «What the Hell did I get us into». I felt a little better; after I noticed the place did some good work from seeing some before and after photos on the. I went outside to see what was going on with the car window. The man working on it already figured out the problem. It was the cable, housing, and track that needed to be replaced. I had not time to worry about price; my concern was fix it ASAP. The man said he could fix first thing in the morning, but could tape the window shut temporally. It seemed crazy at the time, but I did call other places and they couldn’t fit us in.
When we returned in the morning and a different man replaced the part and had us out of there in an hour. I was so glad to have this problem over and done with I didn’t care about the $ 180 price tag. I was satisfied with the work, and have not had any problems with my car window since. Upon further search on the Internet I found out that Safeco gave us a fair price on the part and service. I give 4 stars to Safeco Auto Body & Glass. I would give it 5 stars, but the place could look more clean and professional.