Staples

I use the Copy Center. So this review is for them.
Jamal, and I forgot the others. I think Monica.
They are very helpful to clients. They have a great deal of patience and understanding when dealing with customers. They will help each individual and do not put people off. I needed help with printing out an itinerary and I just couldn’t do it. Jamal came over and walked me through it. The place is always clean and organized

Worst printing center ever! They employ incompetent service reps who appear inconvenienced when you ask for help. I went in today to request a $ 400 project and declined because the rep appeared annoyed. When I asked her if I can have a project that they are advertising she states that they don’t do that. I’ve been there on multiple occasions. No one asks «may I help you?» The reps have conversations amongst themselves about their plans for the weekend. Totally disgusted.

Had to replace a wireless router. If I could help it I was not going to spend the time and energy I did not have to exhaustively search for the best router at the best price. I sought out the store closest to me to buy this router and move on to the next task in my busy day.
It was as if I entered the store with cash in my hand begging for someone to take it. I would/​should be a welcome customer, a dream customer anywhere. In lieu of visible floor staff I stated outright to the cashier that I needed to buy a router.
I stood by the locked case containing the modest inventory of routers waiting and waiting and waiting. That money in my hand was getting heavier and heavier. Please Staples, please take my money!
There were few customers on this Tuesday mid– afternoon. The cashiers where talking, texting, and yawning a few feet away. They called for customer assistance several times. What more can they do? Right?
Finally, twenty minutes later the most apathetic appearing person I’ve seen in quite some time arrived on the scene. He hardly looked at me and was mouthing the words to the song playing in the background. I asked a few questions, trying to comparison shop. The only piece of advice he offered was the higher the number the better.
But he had the keys to open the case so I could spend my money on this router and move on, so I was immensely relieved and grateful.
Thank you College Point Staples! Thank you for finally taking my money!

Lack of customer service. Staff is useless and make it seem that it is a chore to help customers out.

Night Crew=Skeleton Crew
In a few words, they were rude, abrupt, and dismissive. The staff, especially the man with black hair and a black undergrown beard, would make a better living serving a state penitentiary than working at a Staples.

Thursday, Feb. 19, 2015 – I brought 35 sheets in for faxing at 1:15 p.m. to the Staples Store in College Point, Queens, N.Y. It is now after 7:00 p.m. and the work still hasn’t been completed. Of course I left the store for a while, but checked in three times and made three phone calls. «The system is working slowly» according to a clerk, but a sick carrier pigeon would have been faster. If the work is not ready by tomorrow I’m up a creek. This is no way to run a business and I will never be returning there. Staples bought Office Max, It should have been the other way around.

This past visit made me come to Unilocal and open an account. I was just at this store to buy a Kindle and I walked out without a kindle.
There were NO free associates. One red shirt ringing with a line of people in front of her. One black and green shirt busy with someone else. One blue shirt sitting with another customer. And the manager (I’m assuming grey shirt is a manager) who happens to simply be talking to another grey shirt radios another associate to come «ring.» Why doesn’t he ring? Why doesn’t he help customers? Is he that special?
Once he calls for help, he resumes his «conversation.» Meanwhile I stand there looking at another customer who needs a different product and has been waiting for over 10 minutes. At the 15 minute mark I approach the manager and ask if he can get me a KINDLE. He walks away for a minute and comes back, I ask him if he has it, and he tells me they’re checking on it. At the 20 minute mark, I ask him again. «They’re still checking on it.»
At my 25 minute mark, the manager finishes his conversation and walks away from me. I still don’t have a kindle. The line of people checking out is still there. The other customer who is extremely angry is still waiting. The one cashier is still by herself and now is on the phone. And I leave the store. I have already had terrible experiences at other staples stores, but this one was the last straw.

This Staples has the absolute worst customer service. No one there has any experience in anything. Go in there and its a sea of lazy school kids. Even the manager, who was undressing me with his eyes couldn’t help me. Incompetence at its best. No apologies, nothing was done to resolve anything. Try calling them and you have to wait ½ hour before some idiot answers the phone. Never again will i patronize such a disaster of a business.

Standing waiting for half an hour to get a product out of the wireless network case is completely unacceptable.

We were here to pick up some shipping supplies. When we were there, the place was almost empty with just few employees working. The aisle were pretty well organized. Fast service, there was no line to pay for the item. Huge parking lot! It’s next to Target & Waldbaums.

Girl called Erica (who may be the manager) was VERY helpful in catering to all my high demands and requests to honor coupons, etc. I have to give her a lot of credit. Further, I was able to get a TOSHIBA laptop that nobody else had really.

Customer service is lacking here — there were at least 4 – 5 customers with items on line yet one ringer — when I asked another employee to see if they were open I received an answer of «no» without even a glimpse…

Went in recently for back to school supplies… UGH what a headache.
Things were everywhere the aisles were too narrow so it was really
difficult to maneuver the cart with so many people in the store.
and the line snaked across most of the store.
of course i know that i should not be judging them for what is probably the busiest time
of the year for them. and usually it’s a pretty good staples.
although at times the lines can get long and the people at the registers
take their sweet old time.
basically it is what you think of when you think of 3 stars… middle of the road, nothing spectacular but functional.

Gigantic parking lot. Always a line by the registers. Expensive though. Free Internet. Nuff said.

20 people waiting to pay,
Only 1 register open