Skaggs-Walsh

My family has been customers as long as I can remember. Woke up this morning to snow and no heat. Repair crew was here in an hour and dealt with a job that required rebuilding half my system. They are the best!

Recently I had a very bad experience with SW. They have been my oil provider for the past ²¹⁄₂ years. Initially in one month they delivered twice and I brought it to their attention I only got an apology. Last year everything was fine until my last delivery this month. The tank was at ½ a tank,(gauge was reading ½ tank) I called and the representative told me that the computer is showing ½ a tank also. I requested the tank be filled up to full, the representative told me sure, delivery will be on Monday. The driver comes at 6:30am and is done by 6:32am not even allowing the whistle to quiet on its own. When I went to check the gauge it read ¾ instead of full. I called the company to have oil measure, they came that same night. it was measured at ³¹¹⁄₂ inches. My tank hold 275 gallons. They company explained to me that the gauge might not be working, someone came to replace it but the gauge read the same ¾. I called them again the staff was very arrogant and confrontational. The supervisor tried to explain to me that the driver is very careful, the cork might have been clogged, they gave me every story in the book. I spoke with Allison and she asked me to explain the situation to her, as I was explaining she cuts me off and does not allow me to finish and begins to become condescending and loud. At the end of our conversation she states «we will not be servicing you as a customer anymore», and hangs up the phone. This was the first time since 2013 that I did not receive an order I requested. Allison is also assuming that financial difficulties is the reason why the complaint is made. To date we have no bad debts, all bills are paid in full and on time. The company’s last bill was sent last week and is on hold till the issue is resolved.

This is the best oil company I have ever used. Friendly staffe, 24\7 service. Nothing like getting prompt and professional response when you have no heat in the freezing cold! Even during snowstorms they provided quick service. Love them!

SW has been our oil provider & servicer for the past 9 years. I wouldn’t say they were excellent, but why change and deal w a new vendor?
In any case, I had the auto delivery service and a check up service. Every few months they would charge me. The bill seemed high based on usage so I cancelled the auto delivery thinking that I would be notified during the routine checks I’d be out of oil.
That didn’t happen and this past wknd, I ended up w no oil as my brother got hit w the flu. I called up the company and they accused me of using too little oil since the last visit and therefore must have used a different company. And then refused to provide me with oil. Multiple
calls to the company resulted in the same conversation. Though hard to call it a conversation as each representative yelled louder than the last and never let me finish a sentence.
And, no other company (BC you better believe I’m going elsewhere now) can provide oil until Monday.
And this is why I’m glad Unilocal exists.