A Plus Cleaners

I dropped off two shirts to be dry cleaned at 301 Laundromat (55 – 03 69^th Street) in Maspeth NY only to find out upon my return that I would only be receiving one of my shirts back as the other was «lost.» I was told that it wasn’t the laundromat’s fault as they in fact they ship the clothes out to A Plus Cleaners (121 – 19 14^th Rd College Point, NY 11 356) to get all clothing dry cleaned. Upon showing the manager of 301 Laundromat a copy of my receipt for the shirt that I bought (Alice & Olivia brand — $ 220 — Feb 2015) I was told that they would not compensate me any more than $ 30 — reasons being:
1) The manager claimed she could not read English (yet was very able to see the price).
2) Told me that the shirt must not cost that amount because she shops at Macy’s and white tops like that are not that expensive
3) I bought the shirt in February therefore I should not be reimbursed the full amount.
The manager of 301 Laundromat suggested we call A plus cleaners and that I speak with them over the phone. I was again told the following in a very defensive tone:
1) If I bought the shirt in February of THIS year, it is not brand new and therefore should not be given the full price.
2) If I didn’t want to take the $ 30, just «sue the company.»
Even after I explained that I had the receipt in my email and could email it over to them as proof of purchase and cost — they were not willing to listen nor accept any accountability in that they were at fault.
When a business is customer service oriented, I would expect to be treated fairly and with respect, especially when the customer has to listen to «we dry clean over 500 shirts a day, one shirt gone missing is no big deal.» With business ethic like that, I am shocked they are still able to maintain a proper business. With all this being said, how would I rate my customer service experience? Extremely POOR.