Kool Smiles

Horrible waiting time, front desk task is bad. Arrived there at 4:06, they never put my child’s paper work in a folder until 4:50. They called his name 3 minutes til 5:00. I’m going to change dentist office. It seems like all the Kool Smiles are unprofessional. They dentist was ok. It just seeems like everyone is there for a paycheck and not to actually do their job.

Recent horrible experience! Made an appt to have an emergency extraction done for my daughter. Was able to get in the same day. After checking in, the front desk assistant said that she would have to come back to have a cleaning before getting a treatment. I said the only thing I wanted was the EMERGENCY extraction. She went to the back (I assume to ask the dentist), comes back & said ok, have a seat. After an hr. went by, I asked another front desk worker (because the original one had left for the day) how much longer. She looked at me puzzled. I explained to her the situation, she went to the back. Came back & said the dentist was gone for the day. I was livid!!! I immediately got the 800 number & filed a complaint. Someone from the dentist office called the next day to see if we would like to come back in (smh). I informed her no (fool me once.) & said we will seek better care elsewhere. The care of my kids, my time & gas are very valuable. I will NEVER return to another Kool Smiles location.

Worst visit ever. I have frequented this location several times & while the staff & dentists are all nice the wait times are unacceptable. My last visit we arrived at 850am was not called back til 10am and then for 1 filling & 1 crown my son was not finished til 11am! The scheduling is horrible. My advice is to book a 5pm appt bc they close at 6 and don’t want to stay a minute later or find a new dentist.

Ive taken my son to this Kool Smiles office for the last year. The staff is always pleasant. One in particular Hygienist– Leslie Baker. She’s very personable and always makes my little Prince feel at ease. Picking a toy after his cleaning is always highlight. Never know what he’s gonna get.
Now, My only thing is the length of time to wait for the Dentist. Well it’s a bit lengthy. There’s generally only one Dentist on staff. But all in all. The experience at Kool Smiles is always pleasant.

Front desk staff and the hygienist were very nice. But the lady who did my daughter’s x-​ray as well as the dentist herself were very rude and impatient with my child. I will be searching for a new dental office. Totally unacceptable!

God Bless the people at Kool Smiles. My son is terrified of dentist. The people here understand your feelings. I took my son here and he created a huge fuss. They calmly and professionally spoke to him. They also reassured me and told when to and not assist. I am excited to learn that they take adults too. I only hope I get a to pick out a toy at the end of my visit too.