Dental One Associates of College Park

Beware of their Gimmicks they have on their site as far as the special offers. The $ 89 New Patient visit IS NOT A DEAL. They only give you the BASIC CLEANING IF YOU HAVE HEALTHY GUMS. If your gums aren’t healthy, you still have to pay the $ 89 for the exam and X-​ray. Beware of their gimmicks. They are only about money especially if you don’t have insurance. Find somewhere else to go.

This place only gets it’s one star, because when I was under my parent’s insurance, I didn’t have to deal with the administrative/​billing/​reservation department of this office. The service itself is fine.
Now that I have my own insurance, there are two things I don’t appreciate about this place. One: I don’t appreciate that when I’m told that my appointment is at a certain time and date, and I take time off of work to show up before that certain time and date, that I’m told onsite that my appointment is for later in the week. I know what I was told. I can wholeheartedly swear that I never get dates mixed up, because as soon as I confirm a meeting or an appointment, I block the time on my calendar. So this incident really pissed me off.
Two: I don’t appreciate receiving voice messages 40 minutes prior to a Friday’s close of business telling me that I have to provide the insurance information (I gave over the phone two weeks ago!!) before they close for the day or pay cash for my cleaning. By the way, my appointment was confirmed three days prior to receiving that voice message. The reservationist didn’t think to ask for my insurance information (BECAUSE THEY ALREADY HAD IT!) when they confirmed my appointment. However they felt the need to reach out to me not the morning before, not the afternoon before, but the Friday evening before my Saturday afternoon appointment to get information they lost.
Great job Dental One. You’ve got an award winning admin office there… Heard your billing department is fantastic as well.

The orthodontics side of Dental One in College Park GA gets a thumbs down on it’s service and treatment of patients. I got my braces in Oct 2009 — never missed an appointment and did as I was suppose to — including paying my account in full (Feb 2010). My braces were due to come off in July 2011 but there were «problems». By October 2011, I stopped asking when my braces would be coming off. In Dec 2011 I was told my braces would be coming off and I would be fitted for my retainer at my next visit in Jan 2012. I notice within days of my Dec appointment that my front teeth were separating… I called the office and was told I would have to wait until my Jan appointment to come in… it turns out that the wrong size band was put on so that meant I could not get fitted for the retainers. FINALLY on Mar 15, 2012 was fitted for my retainer and assured that I would have my braces off prior to leaving out of town on April 12^th. I called their office 2 weeks later and found my retainers were ready but then I got the bomb. I was told that my appointment was scheduled to de-​band on April 12^th!!! This is same day I am leaving to head out of state! The office manager TIFFANY told me that I made the ⁴⁄₁₂ at 12pm appointment day and time… That is complete BS because I purchased my plane ticket in February and certainly would not pick that day to get my braces taken off! She basically didn’t care and told me that I would have to wait until May to get my braces off. May 17^th is the day. I asked if I could speak to the doctor and she told me no. Didn’t offer to take my number or anything. The office manager had not been in the office for a year but I had been seeing this doctor and staff for over 2 years and was treated like a no body. It was their error in the scheduling and they were unwilling to even try to accommodate me. so don’t believe the hype posted on their website about their wanting to provide exceptional dental care and establish long term relationships.