T. Webber Plumbing, Heating & Air Conditioning

I never used this company before but when I had a serious plumbing problem recently I was desperate for same day service, which they provided. The plumber who arrived (Joe Rinaldi) was great: very knowledgeable, courteous, and hard-​working. He fixed numerous problems, explained everything, provided options, and was top-​notch in my book. I will use this company again!

These people came to do an estimate on repairs for broken pipes. In the estimate, they included $ 2000+ for new thermostats, ~$ 1400 to fix the pipes and replace air vent, as well as several hundred dollars for other miscellaneous and ultimately unnecessary things. I tried to call them back to discuss these prices in more detail, but they never called me back.
Additionally, I had a water test done by these people. The point of contact was Ananda. I called this person 3 times, leaving messages each time, and she never responded.
I finally got the repairs done by Aire Serv, who said the thermostats were unnecessary, and charged $ 800 for the repairs, including air vent.

In the service/​repair industry, there’s an inherent risk you take when choosing a company you’ve never dealt with before. Unfortunately there are a lot of people out there who will try and take advantage of your lack of knowledge on a subject or your «desperation» to get something fixed. Such is the case with T. Weber. When you think of companies that pray on the weak customer, think of them.
Now for a quick background… the central AC condenser stopped working during a 95 degree day (well of course it’s not going to stop working on a 75 degree day…) so I did some quick research and this company came highly reviewed. I gave them a call and reached a secretary. She took down my information and sent it along to someone else. To their credit, when I received a call from a dispatcher, they ruled out sending someone on a emergency visit in order to save me from wasting money (it would be late and not much could be accomplished). They proceeded to work with me on setting up an appointment for the next day between 4−6pm. I was able to get home at 4, and the technician showed up promptly at 6:45.
The tech took apart the unit and evaluated it «thoroughly.» He advised me that my fan motor was broken and would need replacing. Seemed legit to me. He then proceeded to quote me at a price of over $ 1,000 (including a $ 125 fee to show up and diagnose the problem). Something did not feel right but I agreed to proceed. They attempted to take a deposit from me, but I declined on the basis that if they couldn’t find my part, it would be a waste.
A quick search of my motor model yielded hits from the original manufacturing company for a new model at $ 199 (not the exact one, but as per the company this was the compatible version). As soon as I saw that I couldn’t believe that the markup on a labor would be 5x the product cost
I decided to call another company that a co-​worker had recommended to me. The technician showed up the same day and when he took the unit apart he tested the motor (that T Webber claimed was broken) and it worked perfectly. He was able to determine that the fan blade had shifted slightly and just needed to be re-​adjusted. NOTHING more. Once he did that, the AC kicked on and worked perfectly. My only charge? Just the price to get him out (less than T webber’s diagnosis fee).
I feel completely distrustful of T. Webber and will no longer do any business with them and caution any one that may want to use their services. For your own sake, do your homework and have multiple companies assess a problem prior to settling on one.

Called them the morning of 8÷10÷15 with complaints of clogged double kitchen sink. I told them that we’ve tried draino as well as snake and feels the clogging is farther along. I was offered an appt of either 10am-​2pm or 12−4pm. I picked 12−4pm so that my husband would be home from work then. The girl I spoke to on the phone had a bit of an attitude but whatever. I was told that the driving fee for plumber to show up is $ 39 which would be waived if we decided to go ahead with the recommendation. Luis, the plumber, called my husband an hour before to confirm appt. He actually showed up at 1115 am. unfortunately my husband was running late from work but he waited there even after 12 which was nice of him. Good thing my parents were there and was able to let him in to start examining while my husband was on the phone with him explaining the situation. we were given a quote of $ 330 which I thought was too high. But we proceeded anyway since it had to be done. Less than 15 mins later, he resolved the clog by using a longer snake. I gave 3 stars because I think their price is too outrageous for the short amount of time and labor to finish the job. Luis was great as he even gave recommendations to prevent future blockage

2 am, hot summer night, AC stops working. My last HVAC repair guy was a let down and I didn’t have anyone to call. I googled any 24 hour repairmen and ended up calling T. Webber after two other 24 hour service companies didn’t call back.
I received a call from a representative (Irene) and she was fantastic. When I described what was happening, she told me to shut off the machine, that it was frozen inside. She also said that she could have someone come immediately, but I’d be charged a middle of the night emergency fee and they would not be able to work on the unit until it thawed out anyway. I wasn’t sure if she was telling the truth or if it was just a way to not send someone out but I accepted her offer for a serviceman first thing in the AM.
I woke up to a message that the repairman was on the way. By 8:30am — Paul was here.
Irene was exactly right, when Paul removed the cover, the whole unit was frozen. If he had come in the middle of the night, I would have been charged a service fee and he would have had to come back in the morning. Because Irene told me to shut it down, the machine thawed enough for Paul to blast it with a heat gun and get it to run. Paul was really energetic and positive; he made sure to explain what he was doing and what the problems were. He wore BOOTIES in the house to not track dirt in. Who does that anymore?
Long story short, my whole AC unit outside was a mess (Paul was awesome about the dead mice) and it made more sense to replace the whole thing. There was no upsell or pushing to replace it, I was given a quote to fix the old one but I wanted it gone.
Paul was able to handle it all immediately — he left and came back with the new unit an hour later. I think it took weeks to have the old one installed and Paul made this effortless. It took another hour or so to install and clean out the whole system inside. Honestly, I didn’t even know he was working here — that is until deliciously cold air started to pump back through the vents.
I will only call on Paul to work here ongoing. I can’t say enough positive things about this company and the two employees who helped me.

A truly outstanding experience from T. Weber Plumbing, Heating & Air Conditioning. John N. was quite thorough and diagnosed a pinched supply tube on the faucet from valve to the spout was causing a low flow condition on the cold valve side of my bathroom sink. He rearranged the supply tube to remove the pinch and the problem was an instant solve!

Had a couple of service techs (Jason S. and then John N.) come by, first for looking at my sewer line and then looking at some water and pipe issues. They both were very thorough, took the time to discuss what was going on (including camera work), suggest fixes and give me pricing and repairs on the spot for some minor drain issues.
I have yet to do sewer line repair work, but everyone was courteous, organized and very clean and thorough. My dog loved them both, and dogs are good judges of character. Overall, I feel I was treated fairly and would definitely recommend T. Webber and Jason and/​or John for people looking for plumbing help.

Starting a Monday morning with a plumbing problem is never fun. I called T. Webber and they had a technician to the house with 2 hours. John N. diagnosed the problem (leaking toilet seal) and had the work done with an hour. He explained his work, had me take a look and was considerate enough to put booties on so as not to track dirt through the house. John also gave me a few tips on how to keep my drain lines running clear. This is my 3^rd experience using T. Webber and thumbs up!

Luis was excellent, company responded on short notice. Truck was well equipped, service performed promptly. Being that we are in a condo and that water had to be shut down for 7 other families I needed a one stop, get it done company that showed quickly. TWebber was that. Very professional plumber and company.
All that said PRICE OUCH! Can’t complain I didn’t know as Luis priced it out up front so I knew what I contracted for no surprises. Still over $ 700 for 5 under sink small shutoff valve installs, little over an hour of labor seems high. They provide the service, but they had better at these prices!
Would I use them again, yes, but will always seek alternatives first. Yes I am now a service Partner but honestly what was the choice. Cost $ 48 for the year giving me 10% or $ 80 off bill.
George in NY

Dan P was extremely professional, knowledgeable and thorough. He and Mike worked outside in the freezing cold (horrible wind) replacing our well pump and were so amazing about it — both stellar guys! We’ve had a few plumbers at our home before and have NEVER met anyone that can compare to Dan (very competent without being arrogant about it) who returned the following day to complete the Partner Plan Inspection (which I highly recommend). You are very lucky to have him as employee and I will be calling on Dan /​T. Webber again whenever a plumber is needed!

Not an emergency, but called on a Monday morning for some repair items and Joe R was at our house before 11 AM. Outstanding job in correcting 3 problems — quick, polite, knowledgeable — and put up with our annoying puppy. We are now Service Partner members.

Called in an emergency situation. They came within the hour. John N. was knowledgeable and patient. He did an outstanding job in fixing the problem. I am having them back to do more work. The pricing, I thought, was very fair, especially for an emergency water situation. I was so impressed that I joined their Service Partner program.

We called T. Webber this week when we noticed water leaking from our bathroom on the second floor through our first floor ceiling. They scheduled us for a next day, Saturday morning appointment, which was really appreciated. Mark was the technician sent, and he was on time and extremely knowledgeable, and able to quickly diagnose our issue. I would certainly use T. Webber again!

Luis and the rest of the guys at T. Webber are awesome. We have used them for all of our plumbing needs and have never been dissatisfied with the work performed. They are super fast in coming over and taking care of any issue. I highly recommend T. Webber and the gang.

Great job and experience. Had a badly – and I mean badly – clogged kitchen drain line. Dan snaked it, snaked it again with a bigger snake, and then cut the line and cleared it. He was friendly, professional, and competent. He took the time to get it done well and the price seemed very fair to us.
Great Job,
John and Jane!

We called T. Webber at 9am one morning when we discovered that we didn’t have water since our water pump wasn’t working. They came within 1 hour and fixed our problem by 3pm that same day — they were honest, professional and excellent at what they do! So grateful for their expertise and friendly service — highly recommend using them.

In 2009, I had this company bid on a project to install a water line out to my barn and they quoted $ 11,000 for the job. After reconsidering their estimate, they brought it down to just over $ 10,000. How absurd was the quote? Consider this: John Hobby Inc, which is highly regarded, quoted just under $ 1,000. And they did a great job. What was going on with Webber? I’d rather not know. But I’d be very careful when dealing with them.

One of the plumbers came on Wednesday – 3 days ago – to assess the situation. I have yet to receive a call back even after I’ve called to follow up. My water heater needs to be replaced. I haven’t had hot water since. We were told to replace the heater with a smaller tank than what we currently have. While we’re only 2 people in the house, we plan to expand our family. Why would we want to get a smaller tank only to have to replace it again when that time comes? So we can give them more business? No, thanks.
Also, I have a home warranty who I wanted to go through for the work. All I needed them to do was call a number to tell the warranty company they were licensed and insured. T. Webber obviously wanted nothing to do with that. I just wish they would have said so from the beginning. It wouldn’t have mattered in terms of payment; I would have paid them in full and be reimbursed by the warranty company. No big deal, right? Wrong. T. Webber has terrible customer service.
We are having Cassidy Plumbing do the work now – and the right way. Do your research before committing to T. Webber.

Fantastic. Honest and reliable. That’s how I rate T Webber. Dan came in and put those red shoe covers on. I told him not necessary. He said yes they are he didn’t want to dirty my floors. He didn’t find a leak and explained to me why. He could have said something was wrong and charged me but he didn’t. Thanks Dan. Thank you Kevin for being so patient with me core the phone too. That’s why I use these guys. Honest and reliable.

T Webber Plumbing just completed a project for us which entailed installing a gas line for a propane fireplace. Not only did they complete the installation but assisted us in understanding how our fireplace works. Gary, their technician went the extra mile to spend the time to make sure we understood how our fireplace worked.
Gary took care of the county permits and make this part of the project stress free.
He assistant was also great.
And we also needed a new stainless steel sink’s faucet hooked up and working. That Gary did the same day we called T Webber.
Couldn’t ask for better!
Thank you T Webber
Al & MaryAnn
Garrison, NY