Keller Williams Vermont

This review is specifically for agent Beth Quarles — and is not meant to be a review of KW Vermont as a whole.
We interacted with Beth when we sold our condo ourselves, and she was acting as the buyer’s agent. Granted, we were not her clients, but we found her to be unprofessional and rude. Her behavior ultimately cost her client the sale, because even though there was a decent offer on the table, we were so put off by her demeanor that we did not want her to receive any proceeds (she was demanding 3% commission, and would not negotiate) from the sale of our apartment. Examples of her behavior included sending rude, terse emails with unreasonable demands and deadlines, and when she came to view our apartment, after learning we were moving from Vermont to Chicago she said, «Why would you want to move there?» Insulting someone’s chosen destination when they are moving is not a great way to start a business relationship. During the negotiation process, Beth would not even respond to emails to acknowledge the receipt of our counter-​offers (which were strong). After one counter offer we sent back, we did not hear from her for weeks. We assumed the deal was dead, and moved on and found another buyer. Then out of the blue, she got in touch with us again, with the same offer as weeks before.
While I’m sure she thought she had her buyer’s best interests in mind, ultimately we chose to go with another similar offer with a buyer with a different agent based on his exemplary service — even for us, who were not his clients.
Beth’s behavior cost her buyer the sale.