The Ritz-Carlton Coconut Grove, Miami

Stayed here over night back on November for my best friends weeding the room was nice and very clean a bit on the old side the hotel but very well maintained. It had two decent size balconies, both with a not so great view but we did not mind. Front desk was amazing, they were all so attentive! Had left my bag in a friend’s car and the valet were nice enough to bring the car down at 4am when I only had a picture of the ticket. They went that extra mile to help me out !

I came here to attend a wedding, it was a nice intimate setup with the ceremony in a small reception room on the first floor. It’s the ritz, so obviously the amenities were top notch, no surprise there. The food was pretty standard as far as weddings go. The scallops were way too salty but everything else was good. This is a great place to stay for out of town guests, right in the grove and close to most other things by car.

Just exquisite. Diego has made our days/​nights memorable. Very pleasing crowd all together.

For a little out of the way respite the Ritz Carlton Coconut Grove is a great location.
It is not without some draw backs.
The pool area is smaller than other RC hotels, but again the thing that this has like other RC is the Service.
The staff go out of their way to make you feel comfortable and at home.
The view from our room was just of a building and a parking lot next door, but it was a quite out of the way place, which was a nice change from Miami.

Got married here on 10÷17÷15.
The entire experience was flawless, and one that neither my wife or my guests will ever forget.
The events and catering team of Monica Ciffoni, Evan Tennant and Maria Baxendale attend your every need, budget and make you feel at home. Special mention also to Laura Safstron-​Lorenzo at the Front Desk for being an example of what the Ritz-​Carlton is all about.

Their customer service is just amazing and the hotel is spotless and beautiful. They even had a signature coconut scent all over the hotel as it is in a location called coconut grove which is a sweet touch. I couldn’t have asked for a better hotel for my 4 day stay-​cation from the hectic concrete jungle of NYC. I reserved the balcony room overlooking the waters and it was perfect.

Awesome hotel hands down, great overall service, very accommodating. Ask if the fridge was working, they came to service it right away and put in a new one. Asked if the ice machine was working, a bucket of ice was delivered to my room. Cant ask for better services than this!

Came for a glass of champagne at the bar and the bartender had to be called to serve us. Got our champagne glasses and she disappeared didn’t even get an offer for peanuts! Will never come here again.

This review is for the spa only. I booked a massage for a Saturday afternoon. The booking process was the usual, except that I had to call several times because I kept getting their voicemail. Upon arrival, I made my way through to the spa (it’s a bit confusing), only to be greeted by an empty reception area. I waited for a few minutes until a someone finally emerged. At a hotel of this caliber and considering it was a Saturday, you would think they would have more than one person at the reception.
Anyway, the girl at the front confirmed my details and took me inside. She was friendly, but the whole thing felt rushed. She left me at the locker room, which is also the changing room, and gave me a key to my locker. I was not asked what size shoe I wear, so I ended up with these slippers that were too large and kind of uncomfortable. I noticed other people were wearing their own shoes, so I guess I wasn’t the only one with this problem. Again, at a hotel of this caliber, I expected better.
The spa itself if poorly laid out. The «relaxation area» consists of three chairs and one ottoman in the center. Although the chairs are comfortable and have pillows and blankets, they are far from a place where I would choose to hang out before or after a massage. I was expecting something more plush, perhaps even a few chaise lounges. They offer snacks, which consisted of nuts and some dried fruit, but no plates. They also had tea and water (not fruit infused). All minor details, but all things I would expect to be taken care of at a Ritz.
There are also three showers, a small area to put on your makeup/​dry your hair, a steam room (pretty large considering the other spaces), and a sauna.
Now to the massage. I had Thomas as my therapist and he was FANTASTIC! Definitely recommend him, as I felt he really listed to me and made sure I was comfortable at all times (lighting, pressure, music, etc.). I was a bit sore that night, but it was a great experience.
Overall, I don’t think I’ll be coming back based on the spa itself, although I did get one of the best massages ever. However, there are many other options in Miami with great massages and much better amenities.

If you’re coming for a massage, make sure to ask for Thomas — BEST MASSAGE EVER. He really knew the best techniques for a runner’s body. My legs are pretty tense all the time due to running 10+ miles a week. Sometime, if you just LOOK at my legs the wrong way, they tense up. But he knew the right amount of pressure & ways to help loosen them up. Even gave me recommendations on how to take care of my legs pre & post run.
Besides the awesome massage, you’re greeted with an amazing waterfall upon entering the hotel, and champaign flows at the spa like it’s all good. The people rock. Will definitely be returning again!

I don’t have to write much about the Ritz Carlton always every expectations for service and reliability sg

Really nice hotel! Never thought I’d be able to afford staying at a Ritz-​Carlton, but I got a special deal with Expedia and went for it. I flew with my elderly mom to Miami on a red eye from Los Angeles, so needless to say, we were really tired. Check-​in at the Ritz is normally at 4 p.m. (as it is in most hotels), and I was worried that my elderly mom and I would have to nap in the car to recover from our flight. I called the hotel on the off chance they might let us check in a couple of hours early. To my surprise and delight, the maître d’ Ruddy let us check in immediately. We were in bed by 10 a.m. That was so appreciated.
The location around the hotel is nice, but there’s construction pretty much all over the place. We could see and hear a bulldozer from the balcony of our room, which kind of took away from an otherwise lovely view. Our room wasn’t soundproof, so we could hear the construction even with the heavy sliding balcony door closed, but it wasn’t too terrible. The room was clean, and the hotel itself smells really good. I know that sounds weird, but seriously, I think they pump some sort of yummy vanilla scent through the air vents because it smelled delicious everywhere. The staff were all incredibly polite and helpful.
I don’t like that you have to pay for Wifi (it seems like that should now be a standard freebie for any hotel guest), but the lady with whom I checked out took off all the Wifi charges in exchange for my signing up for a free Ritz-​Carlton rewards card. So the point is moot anyway.
The biggest negative about my stay was the parking fee: $ 38 valet overnight parking. As a rule, I don’t like to do valet anyway, but here you don’t have a choice. And the cost is outrageous. In all, I spent $ 152 just to park my rental car. That made the deal on the room not as good as it should’ve been. They really should offer self-​parking for like $ 10 or whatever.
Overall, definitely would stay there again!

This hotel feels like it’s a «has been». It is not indicative of the name Ritz. Totally caught me off guard. I was not prepared for what I experienced. They need to change the sign and turn it into a Hilton.

Definitely a nice hotel inside with great rooms and service. Not cheap but you don’t mind paying when you get the service. Rooms are super clean with comfortable beds and pillows. Pool nicely heated. Food and drinks have reasonable prices and downtown coconut grove within walking distance and there are tons of great places to eat for every budget. Easy decision to stay here again.

Excellent service, great pool area that is quiet and very relaxing, very clean, and the staff is very accommodating. I also very much enjoyed the gym in the spa as well. All in all a great experience here and would definitely return. Location is also a plus as it is a short walk to many shops and restaurants in Coconut Grove.

I come here for both pleasure and business reasons, and each time i receive such wonderful service.
The hotel is impeccable, everyone is helpful and polite, and the rooms are gorgeous.
If you want a relaxing weekend book your stay here as you will not find a better one with high quality service.
Another perk is you are located in the heart of the Grove, and surrounded by restaurants, and the water!
Can’t beat that!

I bought my mom a Spa Day package here for her birthday. We arrived around lunchtime and ate at the Bizcaya restaurant which was horrendous. Decent enough service but the food was terrible. The burrata salad’s tomatoes weren’t ripe and the crab cake sandwich was inedible.
Next, we head upstairs for our spa treatments to find an outdated, dirty locker room/“relaxation” room. Our facials were both the worst we’ve had. Our estheticians barely cleansed us, didn’t use any steam and didn’t do any type of massage. I’ve had better facials at Massage Envy. I came home and gave myself a better facial. This hotel needs MAJOR management and aesthetic upgrades. Not impressed.

A relief in every way. After some disappointing nights in other hotels I came here and wished I’d just started off here.
Rooms were large, very large. Perfectly appointed. A very classic style, don’t change a thing here!
Location is not particularly convenient to go anywhere in particular but just the quality of the service and the rooms make the ritz coconut grove a wonderful retreat. Pool scene was good, clean, prompt service, quiet. Reception and bell staff are welcoming and efficient. Fitness facility is small but impeccably clean.
Easy to walk to downtown «grove». If you want to get away from it all, but not go Very far this is the place.

Review for public areas only.
The must have renovated here… the place looks great.
Exceptionally well cared for and service is the best in town. I’d stay here but I’m a local… maybe a staycation.

A couple of friends and I stayed here in June for a Beyonce concert and I was very impressed with every detail of this particular property. This is my first official stay at any Ritz-​Carlton, even though I’ve visited a few for lunch and such. It should be noted that the Coconut Grove property is significantly more intimate than any of the other Ritz-​Carlton properties in Miami. Meaning, it’s a lot smaller and the the amount of staff FAR outweigh the amount of guests staying — meaning an incredibly attentive staff.
The lobby is absolutely stunning, I was almost afraid to touch anything because everything was so immaculate. My check-​in was very swift and painless, and I was shown to my room. The bellman that assisted us was extremely helpful and gave us some tips on where to spend our next few days before our concert. He even told us to contact him directly if we needed any further assistance with anything for the duration of our stay, wow.
There were four of us staying in one room, which wasn’t a problem because the room was a decent size and the two beds that were provided were also of decent size. We had a balcony that looked over a bay and our bathroom was STUNNING. Very large, very clean, the tub was massive (two of us could fit inside) and the stand-​in shower was very large as well.
We only had two robes in the room when we initially arrived, so we called to request two more and they were delivered to our room within literally 5 minutes and they gave us a box of their signature Ritz-​Carlton chocolates (dark and milk)! So lovely!
I recommend this property if you’re looking for a much more relaxed, refined, and intimate atmosphere for your trip. It’d be great for a romantic getaway!
xx MJ