TD Bank

Horrible horrible horrible I’ve been waiting for assistance for 1 hour and still waiting no stars it’s making me select ugh

Banks to me are necessary. Very little fun is had. You don’t get bank errors in your favor like monopoly. However I had a serious issue I needed help with and Mikesha was incredibly helpful in assisting. Not only was she helpful, she was PLEASANT. In Florida when it comes to service, very few (to me) seem motivated and pleasant. She was fantastic, good sense of humor and shockingly patient (shockingly because I kept asking questions. She answered every one and never sounded irritated).
I have had mixed experiences with banks but Mikesha was great on multiple occasions to help us.
Banks are banks. Fees are similar. Layout similar. People are going to make the difference. Mikesha made a difference for me.

Service issues for sure here. I rarely need any help with my business account but when I did, the branch did not followup ot make sure things were correct. Call 9AM and waited for a call back after discussing with the rep. Four hours later I called and was told he was leaving for the day. Talking about great service doesnt mean the service is great.

I have always had good, fast, friendly service at this TD bank.
Today, however, took the cake for great service in my book.
I went through the drive-​thru for the first time in my life to bank. The woman at the window saw my terrified (yet, always adorable) dog in my car with me and gave her an envelope full of doggie treats! How SWEET! I couldn’t contain myself at the cuteness and thoughtfulness of getting doggie treats at the bank. Not only that, she was very nice and friendly and gave me great service while I looked like an idiot at the bank drive-​thru.
High-​five TD Bank! You’re awesome!