Door To Door Transport

These people are horrible to work with– they do not tell the truth and they are gauging customers. I would look elsewhere and avoid Anthony at Door to Door. Fraud!

Great doing business with Door to Door transport. Lola was super helpful in answering my questions and assuring my concerns as this was my first time shipping a vehicle. I shipped my car from TX to MA and my car was there a day earlier than estimated. Lola also followed up with me a week later to make sure I was happy about the service. I would highly recommend this service to my friends and family.

I had originally booked my truck to be shipped with another company with over 1K 5 star reviews. I talked to the rep & asked if it was going to be a problem to have it delivered on or before x date. He said no problem at all so I booked it 3 wks in advance. I called 4 days before I needed it picked up & they said they never guarantee a pick up date. If so, I needed to pay more. I was furious so I called Door to Door Transport. Not only were they able to pick it up in time; the rep Roy kept me updated; the driver arrived when he was supposed AND the driver called a day before delivery to make sure we had arrived (we relocated out of state). We literally got the car picked up and delivered in 4 days no problem. They were about the same price as the original company I called. They saved us! Thank you, Roy!

CA to KY — super FAST, courteous, great customer service!
The reviews on here are crazy and seem to be potential attempts to slam a family-​owned business. PLEASE READ MY REVIEW AS I HAD AN EXCELLENT EXPERIENCE. I was referred to Door To Door by a friend and Roy (& the entire Door To Door team) took terrific care of me.
I am a Type A personality and, although the 5-​day pick-​up window was extremely nerve-​racking to me, Roy and the folks at Door To Door Transport did NOT disappoint. My car was picked up on a Monday night, PHL Transport got on the road on Tuesday, and my car was delivered at 1p ET on Saturday. I do not know any other provider that would be able to get a vehicle transported over 2,000 miles in a little over 4 days! To say the speed and customer service were amazing would be an understatement. Both Peter and Demetri (the drivers of PHL Transport, the truck transporting my vehicle) were also amazing and complete professionals. As a bonus, they move quickly to get your vehicle to its destination safely and on time.
I have very high expectations and do not sugar coat things… I would absolutely recommend Door To Door Transport to anyone who is looking for fast transport, responsive and friendly communication, reasonable pricing, and absolute professionalism. THANKS, ROY (and the Door To Door team)!!! Call them today and tell them that the girl from Kentucky sent you :)

My car was a week late being picked up. They did throw in their fee to attract a truck quicker.
I dealt with a decent dispatcher, but the weekend came and there was no handoff.
I would not use gain.

Used them to move a 2012 Camaro from Texas to Florida. went smoothly until car was delivered. Damage to the under side of the front end. The air diverter was torn off and nose scrapped up badly. Pointed out to driver and noted on paperwork. Contacted door to door and they sent me copies of insurance from carrier. Was told to file claim with carriers insurance company. Got two quotes to repair for $ 325 and called insurance company to find out the process. They denied the claim because it was below their $ 1000 deductible. Called Door to Door after not getting response from Segueme Transport. Was told they would call next day. Segueme transport asked for 30 days to pay and I agreed. It has been longer than 30 days and no communication after leaving message and email with transporter. If the damage is under the carriers deductible, you are on your own. Transport brokers claim your vehicle is «FULLY INSURED», but that is a little lie!

Initially I was happy to use this company since they were a family owned business, they quoted me at a decent price and they appeared to have good reviews on Transport Reviews. My job depends on my car and I had to rent a rental car while mine was being shipped, which I had expressed to them upon our initial conversation. After a week of not hearing anything from them, my phone calls and voicemails not being returned, I sent an email asking to cancel my order and to please call me to ensure I’m not charged. Still no response. I went with a different company who called me the next day in order to keep me updated, I ended up paying $ 250 more to ship my car and $ 200 more for an unplanned rental. I will not go with this company in the future for transporting my vehicle, best of luck to those who do.

In the past, I have tried to use uship to get cars, boats, trailers moved around and found them to be unreliable and sketchy. this time I decided to use a shipping company with a good rating and pay a little more and have less worries. well, it was super reasonable and easier then uship. They did exactly what they promised and did a great job. will use again in the future. highly recommend. John Benchimol Harborside Marina & Yacht Sales Clinton, CT

They overcharged my card a week before the pickup. After reading all these negative reviews, I canceled their service. Now I have to go through the bank to dispute their charge because they won’t refund me. They say they are transferring me to their «accounting department» but I just get placed on hold listening to awful Jesus music.
Wish I read Unilocal reviews before dealing with this terrible company. They are criminals. All I want is my money back because I didn’t use their service.

Cyndy’s Bottom Line: An unorganized transport company trying to make a living.
I was referred to this company by a friend whom used them to transport a car to Hawaii. She mentioned that they took good care of her car and helped with reducing the fuel to a quarter tank. Very attentive customer service.
I on the other hand did receive good service from Roy (5 stars) to the extent that he possibly could provide. Each segment after that was a challenge and I encountered problems.
I heard a comment by a person whom stated that the employees really just don’t care about what happens to your vehicle or providing customer service. What a pathetic excuse.
Eljero was another company who I would no longer do business with because they provided a segment of the process which was unsatisfactory.
Aloha!

Door to door is a RATCHETT dispatch service, can’t even call them a transport company. They farm you out to other transport companies. Neither Door to Door or the service your pawned off too offers any guarantee or assurance delivery of your vehicle or condition. My car came four days late. No one offered compensation for my extra car rental, time lost from work due to work documents being in the vehicle. Not even an apology and definitely no adjustment in the price. Most they had to offer was contacting the driver.
I was pawned off to RUS AL car transport out of Atlanta, who failed to notify me that the truck broke down and my car would be days late. I had to call an enquire about adjusted delivery date. No update was given unless I called to get it. Upon delivery they demanded full price in cash or they would hold my car hostage in storage like those strong arm moving companies. They sounded Russian or Romanian or something like that. They demanded cash payment, wonder if he had his immigration papers, which maybe why demanded cash… dunno. Either way wouldn’t recommend Door to door or RUS AL transport.

$ 5,569 in repairs! Not including rental or the cost of other inconveniences. I was mortified when I saw the drive back my car into an F150 but that was the least of my worries once I saw the scratched, the broken sun roof and the dents all around. Again nearly $ 5,600 in repairs alone.

WARNING: This review is long, and fairly detailed. If you want the TLDR version, please scroll to the end.
Door to Door Transport utilizes other companies in order to transport cars. I had the pleasure of dealing with Roy. He was very quick to answer, and very direct with what to expect. My initial request did slip through the cracks (I was promised a phone call within the week to set up the pick up, which did not happen until I called a week later for a follow-​up), but once it was addressed, Roy quickly sent someone to pick up the car. Roy’s customer service is great, and he adheres to the prices he quotes. (Hands down 4 star experience with Roy)
However, the company that delivered my car, R&G Transport, had the WORST customer service on the planet. When I initially placed the order, I requested for the car to be delivered after 6 PM. This was what was agreed verbally with Roy and Door to Door Transport. Galina, the dispatcher I had to deal with, completely flipped the time on me, only agreeing on 10 AM — 12 PM on a Wednesday, when I was at work 15 miles away from the location. We had corresponded previously about the drop-​off time and I informed her that I had to work and it would be very difficult for me to stick to the time she wanted. To compromise, I was able to ask someone to be at home when the car was delivered, but that person couldn’t be there until 2 PM. I relayed all this information to Galina, who told me that she would let me know when the driver was on the way.
Once the driver was going to the drop off location around 12 PM, Galina called me and told me that there was no way for the driver to drop the car off at the time I specified and that if I wanted to get the car at a time that was convenient for me, I would have to drive to Sacramento, which is about 3 hours away. She was absolutely rude and unpleasant to deal with. It’s understandable that she has to do her job and adhere to a schedule, but she should have been understanding and tactful, instead of attacking people who are paying for her company’s services, especially after I had told her that I could not stick to her time frame the day before.
Galina also did not abide by the quote that Roy originally gave me. I informed her that I was quoted at a certain price, and she just did not care, nor did she listen. Luckily, Roy stepped in and straightened everything out, which is why this experience gained another star. Galina also informed me on the day of the drop-​off that they only accept cash, cashiers check, or money order. I let her know that this was news to me and that I did not prepare any of this, as I had already put a credit card on file with Door to Door Transport. I informed her that I could mail her a personal check or money order if that was an option. Again, Galina did not offer any assistance, and simply said «You should know this. Everyone knows that you have to pay cash.» Seriously Galina? Why in the world would someone put a card on file only to pay you the full amount in cash? And why wouldn’t you mention this in the Voicemail you left or in the phone conversation we had previously? Absolutely rude and insane expectations. Dealing with Galina for the past 72 hours has caused a terrible amount of frustration, and if Unilocal allowed negative stars, this would be what she deserves.
TLDR:
Roy and Door To Door are nice people who are great to their customers, but the companies they recruit to actually transport the cars may be terrible. R&G Transport, you all need to do something about your customer service (retraining, clarification, etiquette classes, whatever) because the dispatcher I had to deal with was rude and unhelpful. Customer service is an extremely important aspect of a business. Although the service was fine (solid 3.5 stars), customer service is at a negative. Door to Door, I hope you guys work with better companies in the future.

Worst company. They are deceitful and overcharge your credit card. On the phone, they explain things differently than from written contract. They have the worst customer service I have ever dealt — they are rude and untrustworthy. They have no problem lying to you about providing services that they will not. I would highly advise not to use this «company.»

DO NOT, I REPEAT, DO NOT use this company.
They are liars. told me it would be several days for a shipment, and now i am finding out it’s going to be more like 2 weeks. As soon as they take your money, they cut off all communication: emails, calls, voicemails, leaving messages with bewildered secretaries, no one will get back to you after they take your money. When you call, you will be put on hold and have to listen to awful sappy jesus music.

Worst ever. Rude. Untrustworthy. Liars. don’t ever use these people.

Great front-​end experience that include an unexpected reduction in the original quote. However, the driver assigned to my transport, Vlad, should never be allowed to engage customers. When I pointed out what appeared to be a small dent on my car that had not been there on pick (nor was noted on his paper work), he became irate, instead simply informing me to make note of it on the paperwork. A simple matter ending up escalating into a full-​blown argument in front of my place of employment. Again, Vlad should never be allowed to work with the public. In addition, I was a little disappointed in Door to Door’s response when I reported the matter. While it’s impossible to control the actions of employees every step of the way, ultimately, the company needs to take full responsibility. An apology was warranted. But none was offered.
In short, if not for the horrible behavior of the driver and the lack of a real apology from the company, I would rate this experience a 5. But customer service matters. And in that respect, this experience was a complete fail on delivery. Word of advice: Train or fire Vlad, immediately!

I called this company to get an estimate on transporting a car and asked him about some negative reviews here on Unilocal.He started badmouthing Unilocal and saying they are from customers that they shouldn’t have done business with. He got mad and started arguing with me and then hung-​up on me. Wonder what kind of customer service I would have received if used them to ship my car and it was damaged.

This was actually the second time I used Door to Door and this time around it was even better than before. I booked the service about a week in advance (for me, that’s pretty short notice) and they made sure a driver would be available for me.
Loretta made sure I had all the information I needed and made sure that she had all the details necessary to execute my order. She really was great about communicating and answering any questions I had.
My car was picked up and arrived safely with everything exactly as I left it. The drivers themselves were very personable and flexible. I will definitely use Door to Door Transport again for my car shipping needs. THANK YOU!

I still can’t find any info on the web showing that this company is authorized or has insurance.