Ulta Cosmetics

What to say about Ulta. Ummm this location has great lighting so even if your make up is bad you would look fab. Two of the estheticians here are pretty notable. Lines move swift. Their Essie nail collection is compact and quite deceptive. The collections or nail pallets for the season are definitely in stock. Stila needs some attention but the winner today would have to be their Smash Box. There’s some new mattes. The Punk color resembles Spice Cake from the Melt Brand. For all you make up gals you would appreciate the availability of this smash box collection. I walked away with a Stila lip polish called Patina. Dried awesome and I don’t look as if I was involved in a lip challenge. If you journey to the other side of the room it’s reminiscent of a drug store cosmetics aisle. Of course there’s a better selection here it’s just how the product is staged. I’ll be back to get some special edition Escada perfume.

So disappointed. Took my girlfriend to her hair appointment she made the day prior and they told her she would have to wait 1 – 2 hours beyond her scheduled time bc the girl in front of her is taking much longer. First off, how bout you call and tell us that so we could be prepared to wait or reschedule. That’s good customer service. Secondly, learn how to appropriately budget time for each customer. Who knows how long the people scheduled after my gf had to wait. It was extremely frustrating to waste a trip there with no apology or consideration for our time. We just cancelled and will not return. Very unprofessional.

Unfortunately the customer service here is non existent unless you are checking out. I came here on Sunday and prior to coming I called ahead to make sure what I wanted was in stock. After waiting on hold for roughly 4 mins for someone to answer the phone I was assured that the product was in stock and there were plenty available. After arriving 10 mins later, there were no products in stock nor were any associates available to answer any questions.
I recommend coming to Ulta if you do not require help or assistance with anything. Considering many of the stores have recently undergone a new layout, customer service both on the floor and at the register would be greatly appreciated.

I live around this ulta so this is the one I usually go to. I have been to the one is White Marsh though. A few things I have noticed about Ulta in general:
1. I usually am the only woman of color in the store whenever I go but, that doesn’t really bother me at all. What does bother me is that I am constantly followed around. I work in retail so I understand the watching the floor but, really. No one else will be follows except for me. I have never stolen a day in my life nor do I plan to. Nothing especially not make-​up is worth going to jail over.
2. I never really have received proper help when I go to this location. I have only really been helped twice by two lovely ladies. Whenever I need help they either start helping me or brush me off.
3. I love ulta actually more than sephora but, at sephora no matter how busy I always get assistance when needed. I also get the employees welling to help me if I’m not sure how a color might look or foundation they will take the time and assist me.
4. I do like hunt valleys remodel but, they never have enough of the ulta brand items. Also it was a little messy last time I went in there which was Tuesday. Most of the testers were nasty and barely and cosmetics.
I hope ulta steps their game up

Great Rewards Program and good service.

Kristin was super helpful! I need new mascara, a make– up brush, and eye shadow. This chic walked me (literally) through everything. I loved the fact she knew the products, but she didn’t try to sell me the highest products. This place is not close to where I live, so I probably won’t be back anytime, but if you are in the area, it is so worth it.

I TRIED to love Ulta, I really did. There is far more variety at Ulta when compared to Sephora, I think that they have a better skincare and haircare section and they also carry drugstore brands, so it’s a one-​stop show in that regard. I am going to try to not make this review a comparison between the two stores.
There are a couple of things about Ulta that irk me and I just cannot get over them:
— At this Ulta location, I have had a difficult time tracking down a salesperson to ask questions. And then there is the interaction with the salespeople. For the most part, they are very nice. But every time I’m treated like I am absolutely clueless (is it because I always show up after the gym with no makeup on? Who knows…). I can’t get over the one time I was walking around the store once holding a sample of a moisturizer I had a question about, looking for a salesperson. I found one, and before I could get a word out of my mouth, the woman approaches me, takes the sample out of my hand carefully like she was removing a dangerous object out of a child’s hand, and goes «No, no, no, sweetheart. This is a *sample*. It’s for everyone to try. You’re not allowed to buy it!» The whole encounter rubbed me the wrong way, but it sort of sums up my interactions with the salespeople there.
— This applies more to the chain as opposed to this particular store, but whenever I am sent a coupon via email, it is not valid towards most of the items in the store. I don’t see the point!
Ulta’s selection in brands is great, and I definitely see why people love it and prefer it to other makeup retailers, but I will probably always prefer Sephora. There are a few brands that I like that Ulta sells that Sephora does not, but needless to say I just prefer to buy them online and save the hassle of dealing with this retail location! Sorry, Ulta, we were just not meant to be.

I absolutely prefer Ulta to Sephora and here’s why:
— selection of everything at every price point, form drugstore brands to upscale salon brands
— They have a clearance section in the corner where you can sometimes find awesome products for really cheap (discontinued brands, or getting new packaging soon)
— Less annoying crowds than Sephora. This isn’t really the fault of either store, but the shopper at Ulta are much more tolerable. The Sephora near me is in Towson and the two or three times I’ve stopped in, it’s been over run with make-​up crazed women/​girls fighting (literally stepping right in front of people) over mirrors trying to smear yet another shade of lipstick on their mismatched faces.
I also recently found out about their return policy when looking for a skin serum. I was told that the policy was 60 days, and when I did have to return it, because it didn’t work for me, it was no problem at all!

I kid you not, the woman who was helping me yesterday was so beautiful I had to look away. I’m usually not even into the made-​up look and just looking at her made me want to don a smoky eye. But, more importantly, she was very helpful and super knowledgeable. She stuck with me from aisle to aisle– through my crisis about my discontinued concealer to stories about my boyfriend’s oily skin. She was full of great suggestions and advice for every aspect of makeup and skin care. I forgot to get her name but I hope to go back and find out so she can get proper recognition for her passion for product!
As a store, Ulta is pretty much the best invention ever– drugstore and department store brands side by side. You are allowed to buy and try the drugstore brands on the spot and return as many times as necessary, so that you can compare with the department store brands and get the product best suited to your needs regardless of price. I also notice they are caring many more eco-​friendly brands these days, which is great!
There is also an in-​store salon, though I’ve never tried the services. It’s impossible not to get at least 5 more things than you actually came for when you step into Ulta.

What an amazing store!!! The employees are very nice and helpful and there is TONS of everything!!! I get into trouble here with all the nice things to buy! Great all in one store!

LOVE Ulta. It’s a bit of a ride for me but it’s worth it. And the ladies up here are really good at helping you find what you need. I needed a blush one day and wasn’t sure what color to get, but the lady picked one out for me from Urban Decay and I’ve been using it ever since. Plus there’s a section for drugstore cosmetics, so basically you can get most/​all your makeup needs literally in one place.

I feel like I’m cheating on Sephora when I shop here, but I’m ok with that because Ulta is like Sephora’s younger, cheaper, sister with far more fun things. It combines all the wonderful, expensive beauty items you would find at Sephora with all the cheaper beauty items you’d find at a drugstore. The prices are amazing, the employees are always super friendly, there are constantly great sales, and if you sign up for their emails, you get tons of discounts and info about sales, etc. There’s absolutely nothing negative I can think of about this place.