SDR Certified Collision Center

After finally meeting with Chuck and Todd, I would have to say that the work they have done was definitely exceptional. The detail was immaculate and they do stand behind their work. I take back everything I said that was negative. Todd was professional from the time I voiced my complaint and upon delivery of my vehicle. Adam came thru and communicated with me to make sure everything was done the right way this time. As a customer it is frustrating to go thru the process of having your car in the shop and on the other end these auto body shops having to meet their deadlines. But one thing I can say about this establishment is that if you are not satisfied they do listen to their customers and they make it right! I can thank them enough for the hard work they put in this go around.

Great experience! Awesome job on my car. Thanks SDR for everything.

My 2^nd time with SDR and my car is better than when I bought it. Robyn and the crew at SDR are great and great to work with J Hawkins

Great shop and excellent customer service! Robin and Adam are the best! My car looks beautiful. Quick turnaround time. Thank you very much!

I am giving 5 stars now since the owner went out of his to undo my bad experience. I now realize that he had over 2,000 cars to repair due to a freak hale storm local to my area, hence the delay in getting my car back. My car looks like new. I would recommend them to anyone who needs a good body shop. I really feel that the owner takes pride in his work and would have done anything to make me a happy customer

Brought my Lexus here, great customer service! I am very happy with the service and work done on my vehicle. Great experience and would come here again.
Thank you!

TERRIBLE customer service; ZERO communication; FAULTY bookkeeping
I took my car in for a SCHEDULED APPOINTMENT to repair minor hail damage on 7÷15÷15 and was told the repair would take a few days to one week, tops. I finally picked up my car on 8÷17÷15. This entire one month-​plus process has been absolutely awful. SDR provided no communication during the entire process, neglecting to answer the phone and refusing to return voicemails. They never followed up with my insurance company either, allowing my car to sit for weeks as they waited for approval to finish additional repairs needed because of damage done by SDR in the initial repairs. SDR also could not manage to do proper bookkeeping and tried to charge me for a replacement windshield I had done with another company prior to taking my car to SDR.
SDR’s canned response is no excuse. Taking in more work than they could handle and then blaming the hail storm does not justify terrible customer service.
I would NOT recommend SDR to anyone. I will continue to tell everyone I know about this horrible experience in the hopes that no one else has to suffer.

Poor workmanship quality and zero communication.
I had my BMW repaired there 2 years ago after a deer collision. When I received the car back the fender paint color did not match. Then a few weeks later part of the lower bumper grille fell off the car. This was due to the techs reusing the defective body parts with broken mounting clips. I replaced the grill part myself as to avoid all the hassle.
Then 1 year later the paint starting peeling off the bumper that they had replaced and repainted. SDR warranted the bumper paint peel and recently repainted the bumper.
Upon picking up my car after the recent bumper paint service I noticed numerous dents throughout the car. I asked to talk to my customer rep… he then stated «I forgot to tell you the car sustained $ 3800 of hail damage while it was at SDR». The rep simply forgot to tell me that my car sustained $ 3800 of damage while at their facility? Really. I know common mistake. happens all the time.
I then inspected the recent bumper repair and as before they had broken both front lower grill clips on my car and reinstalled the parts they broke back car. The broken grill parts would have fallen off the car during the normal course of driving and possibly created some other damage to the car.
Really.I know that the world is not perfect. but I do know that in business a customer has many options.
IF YOU LIKE YOUR CAR TAKE IT SOMEWHERE ELSE…

Great Customer Service and friendly staff. I own a Jeep Grand Cherokee. Just stopped by the center without an appointment and got my car checked and an estimate in less than 15 min, with a couple of different option for me to decide. Good job

In 2012 I had the paint less dent repair service on my 2010 GS 350. Before the service, the tech explained the whole process. I was so impressed and satisfied when I had damage to my 2013 GS 350 the only body shop that came to mind was SDR! I have recommended their service to everyone. There the only company I trust to do my body work. This is a 5 Star Company!!!

Absolutely fantastic service! Professional and exacting work. I have taken my ’08 Range Rover to get work done and it was an absolute pleasure. They arranged rental, claims, everything! The quality of work is second to none. I cannot recommend them enough.

Since posting a less than favorable review about two weeks ago, the SDR (Small Damage Repair Auto Body Shop of Cockeysville, MD) company has gone out of its way to make good on my original complaint about a rust repair job failing in less than two months. I was contacted and told to bring my car back into the shop. The technicians then repaired the rusting area for the second time, using a different technique involving cutting away the metal and replacing it with sheet metal of their own, all for free. The end result is really outstanding. It is a perfect job and beautiful to behold. Of course, it remains to be seen how long this repair will last, given that rust is difficult to stop in its tracks, but the SDR personnel demonstrated to my complete satisfaction their willingness to try again and make a less than satisfactory repair better. I feel confident in recommending this company for any body shop type work needed and will happily do so.

Fair estimate, clean shop and great communications. I do not enjoy spending time talking or dealing with a auto accident but these guys made it a breeze and simplified the process for me. They took a pretty crummy experience and made it as best as they could and I am happy.