McDonald’s

Worth noting– this review is specifically for the drive thru, based on multiple experiences (although the most recent was today).
No matter the time of day, length of line, whatever– always slow as molasses! They use a two-​lane drive thru, and I think this is supposed to make things more efficient, but it doesn’t. All I wanted was a salad, and it took me twenty minutes to get it.
Today, when I approached the window to pay, the cashier admitted that he had accidentally double-​charged the woman in front of me, so I didn’t have to pay for my order. He didn’t seem concerned at all for his mistake, tried to laugh off the fact that I was getting a «free meal,» and confirmed my order of «two cheeseburgers» (WRONG, it was a salad).
Maybe going inside is better, but Burger King is right next door and will be getting my business next time.

Generally speaking, McDonald’s is McDonald’s. I hate to even review it but this one needs attention. I’m not a fast food fan but I do love McDonald’s coffee. This is my usual coffee stop when I get off the highway on the way to work. Why oh WHY do they have such a hard time getting this simple order right? Yes, I can say without exaggeration four out of five times they find a way to screw up my small coffee order. They invariably forget my Splenda packet and/​or stir but more frustrating than that they cannot accept the fact I *do not want cream or sugar*. Why is that? They almost argue with me when I tell them I don’t want any («did you say black– really?») and STILL manage to occasionally dump cream in the cup. This has been going on for years! I don’t like asking for the Splenda when I notice it’s missing because they then take five minutes to find it! I got in the habit of speaking slowly and clearly into the drive through speaker to no avail. I’ve even had them repeat it back to me a couple times. I have literally started keeping Splenda packs in the car just to avoid this ordeal. I admit I don’t get food here but I have to wonder how that would turn out. This sounds like a petty problem but it’s all I ask of them.
Oh, the last visit (after this review) was particularly amusing. I asked for the usual coffee through the speaker. The read out on the monitor showed a completely different order which included food I never requested. I commented and they said «don’t worry– we know you just want the coffee.» When I pulled up to the window, they proceeded to hand me exactly what the read out said and looked clueless when I said it wasn’t what I ordered.

I never thought I would write a review for McDonalds. But, this place deserves a little love. 1) It’s friendly. The cashier greeted me as I walked in and towards the restroom before ordering. After returning to the counter, the guy was actually nice and made ordering a «normal» experience and not as if I was inconveniencing him like other Baltimore joints. 2) The food was hot and fresh. 3) The place was clean. there was a guy who was continually cleaning while I was there. This is how all McDonald’s should be. almost Chik-​Fil-​A like. Keep up the good work.