Bill Kidd’s Timonium Toyota Scion

Abolutely the most unprofessional, untrustworthy sales staff and policies I’ve ever encountered. I live in Delaware and negotiated a deal to buy a car (at full price!) and offered to wire funds or give credit card until I could get there that afternoon and the sold it to someone else in the meantime! Don’t waste your time looking at their inventory– you’ll only be disappointed!

The service advisors are highly miss informed. The mechanics try really hard to sell you on repairs that are not necessary. I have taken my car here several times and they cause more damage than repair. PLEASE for the love of Volvo DO NOT GO TO BILL KIDD’s VOLVO. I’m sure the Bill KIDD’s Toyota and scion departments are just as useless/​horrible.

i made a 10 am appt. for the following day, for some safety recall work to be done on my vehicle. I arrived at 730am to drop off my vehicle for the day, my office is a couple miles down york rd. and i figured i would leave it. I didnt hear anything by 100 pm so i called and the person said i would receive a call right back from my service writer for an update. I never got a call from the service person but did get a call at 3 pm from a person who apologized and said they would not get to my vehicle today and would i like to reschedule, i was totally caught off guard, i asked for a loaner vehicle and was denied. Also to top it off, when i went in to claim my vehicle that had not left the spot i parked in that morning the cashier tried to charge me 39 dollars for an oil change (she had the name incorrect) Thanks Bill

The car? I enjoy it. The rest of my experience was the worst I have ever had. My car was totaled in a hailstorm in Berks County, PA. Being the educated car buyer that I am, I did my research and broadened my spectrum when looking for another vehicle. I found a 2009 Volvo that I liked from Bill Kidd’s so I set up everything online with the dealer, Wayne, to purchase the car (before even test driving it). I gave a $ 500 refundable deposit to hold the car. When I got down there, I test drove it, loved it, and it took me about 2 and a half hours before I could leave. They had just gotten a new computer system so Wayne was still learning it. Fine, I can deal with a delay like that… not a big deal. However, to make up for my inconvenience, Wayne said he would be sending a can of touch-​up paint. It never arrived. I alerted him to that fact, and he assured me he was putting another one in the mail which also never arrived. I was annoyed, but it is what it is. Then, I noticed that a hard inquiry was placed on my credit report. This came as a HUGE surprise. I had filled out a credit form even though I had already secured my own financing. Wayne told me that it was just a safety precaution in case my check didn’t arrive in 10 days. I said «okay» and filled it out. My check was there in PLENTY of time so you can imagine my surprise when I saw a new hard inquiry on my credit report. I fought it with Equifax, and they said I had to contact the dealership. When I did, it took DAYS to get a response. Finally, I received a short e-​mail saying «sorry for the confusion» from Trevor Adair. When I asked how he was going to rectify the situation, he told me that he had no plans to do anything further at this point. Needless to say, it was horribly disrespectful and they CLEARLY don’t care about their clients. I wouldn’t recommend this dealership to anyone… not even my worst enemy.

We just purchased a used vehicle from this dealership and are beyond satisfied with our decision. Time will tell how the car will hold up but the service and honesty we have encountered here thus far is a good indicator of the future. After test driving many other similar crossovers and subs at countless dealerships, we chose to buy here not because of the price but because of trust and integrity. I really can’t believe the number of shady and fake salespeople we encountered during this process — there were a few exceptions though and this was one of them. We plan on buying our next car here as well.