CityMD – Cobble Hill

Very unsatisfying experience. I spent more than 90 minutes and spoke with a doctor no more than 2 minutes. .. even though there was just one other patient at the facility when I arrived. The doctor seemed competent but her bedside manner was lacking. The doctor’s assistants didn’t do much; their sole purpose seemed to be to tell patients to wait. The receptionists at acted as if they couldn’t be bothered. And at the end of the visit, after all of the waiting, I was told to wait some more so they could discharge me. I would use services like City MD in a pinch, if there were no other options, but I thought one of the benefits was to be in and out more quickly than a typical doctor’s office. That was definitely not the case here.

Quick, friendly staff, clean facilities. The Dr. was very direct, no BS but very thorough in explaining everything. 10 out of 10, would get sick again.

Not sure what I think. It’s a clean, shiny facility. I have new insurance and can’t get into see the primary doctor until April 23, so am not considered a patient until I see her for the first time. My insurance company told me to go to Urgent Care because I had an ear infection and needed the prescriptions that I take everyday refilled. City MD accepts my insurance. I called first and the receptionist said, no problem. I go there, fill out the paperwork, am put in an exam room. One person asks me questions and takes my blood pressure, temp and asks me why I’m there. Another person comes in and asks me why I am there and asks, what medications I am on and I tell him what they are and that they are the ones I need refilled, He then tells me that they don’t refill prescriptions, but the doctor might do it. I tell him that I am not paying for the visit unless they refill prescriptions. He tells me multiple times that the doctor may do it, but that is not what they are there for. I tell him to go find out if the doctor will do it. He comes back with the doctor who gives me a lecture about them not being there for this purpose, but says he will do it. I explain to him that I understand that they are not taking the place of a primary care doctor and that I have one, but can’t see her for 6 weeks. He then tells me that he doesn’t need me to explain this. He checks my ears and throat. Dictates the prescriptions to the person sitting at the computer. He does not listen to my heart, check for swollen glands… in fact never touches me at all. He then sees my blood pressure is high, comments on this. (I was there for blood pressure medication)…and asks if I have a primary care doctor. I remind him that I just had this discussion with him… the one that he characterized as me not needing to have with him, a few minutes earlier. He asks no other questions and it’s over. I’ve never been to an Urgent Care place where they don’t listen to your heart and breathing as a routine part of a basic medical encounter… I sure as heck better not get a bill for anything beyond my co-​pay… it feels like a bit of a racket. I asked if they were going to charge extra for the refills since they made such a big deal out of it… and the doctor said no. Not sure about this place… other than getting in and out quickly and it being clean and pretty. I was prescribed the usual stuff you get prescribed for an ear infection.

staff was friendly aside from the doctor, he seemed like he didn’t care. Spent more time in the waiting room than consulting with him. Not likely to go back.

My wife and I were looking for an annual physical and we live in the neighborhood. City MD was our closest option listed as an in-​network provider. I’ve been to other locations in the past and never had a problem, other than their exorbitant fees. Their facilities are clean, doctors friendly, staff helpful. This review, however, will focus on their overall lack of competence. We tried to schedule an appointment for our physicals but were told to just walk in. We clearly stated to the receptionists that we wanted preventative care physicals as they are covered 100% by our insurance. We were told it was no problem and there would be no charge as it was a covered visit.
About a month later, I received a bill for over $ 500 for the physicals and the corresponding blood work. I called the office and was told I’d need to speak with their billing department to address any questions. Our visit took place in April, it’s now November and I’ve spoken to them well over 10 times since my initial inquiry. I’ve spoken with numerous associates, including supervisors, and never ONCE had anyone from City MD initiate a call to me though after every conversation, they’ve promised to look into it further and call me back within a day or 2.
They contend that they are an urgent care facility and they therefore coded our visits as urgent care. I told them repeatedly that we were assured by their staff the visit would be covered completely but they said there was nothing they could do. I argued that their receptionists should understand such a simple distinction. Either they don’t adequately understand their jobs, or they knowingly performed the physicals despite knowing my insurance wouldn’t cover the charges. In either case, the mistake is on their end. My insurance provider has been very helpful in explaining that they’ll still cover the visits completely as soon as City MD properly codes the visit. They clearly refuse to do this.
I would still recommend City MD but only in the case of an emergency and with the understanding it will be a very costly experience.

So I was coughing for two weeks, and I couldn’t see my primary doctor because his office closes before I get off work, so I tried cityMD as an emergency due to my cough getting worse. I was really surprised by how clean the place was, the friendliness of the staff, and the efficiency of its system. I came in as a walk-​in, and i was expecting a long wait. However it took less than 10 minutes from the time I filled out the paper work. The staff was really pleasant, from the receptionist to the nurse, PA, and doctor. I would highly recommend if you are not feeling well to try this health clinic

Had a great experience here. The place is very clean and quiet. It is certainly much comfortable to wait here compare to big pharmacies with walk-​in doctor and many people roaming around. I waited for less than 10 mins before they called me to enter the exam room. Staffs are very friendly and the doctor is also very informative. They are very open with the cost if you are with no insurance. Less than 30 mins I had prescription in hands and felt better already.

Had an amazing experience at CityMD today. In and out quickly, efficiently and professionally. Dr. Kahoun was kind, comforting and knowledgable. I will definitely use CityMD in the future.

I’ve never written a Unilocal review before, but after the experience I just had, I felt it necessary. I just visited this CityMD location for a persistent sore throat. The doctor spent less than 3 minutes with me, was dismissive and walked out. I then waited more than 20 minutes to check out despite being one of three patients there at the time.
When my bill was finally ready, there was a prescription attached. When I asked what it was for, as no one had discussed a prescription with me, the suggestion was that I Google it. Seriously?! By the way, it was for an over-​the-​counter cough syrup.
There is a much more professional and attentive CityMD on Atlantic and Nevins, which I have visited before and will return to in the future. Don’t waste your time and energy here.

i came here last week for bad seasonal allergies I have been suffering from. The doctor and assistant was very nice and thorough. He even said from examing my throat and ears I must be feeling pretty bad because he could see that everything was inflamed. I was prescribed some medicine and Ive been feeling alot better although the allergies are pretty rough, I can finally breathe appropriately.

I came here one day when I thought I had strep throat. I was the only patient, got seen right away, doctor was so kind and thorough. The facility itself is extremely clean and new looking. The receptionists are patient and friendly. I have been back several times with little medical issues because it’s so much more convenient than seeing my regular doctor. After every visit with City MD they have called me a few days later to heck up on how I’m doing. Who thought of this? I am so impressed with the City MD system. I hope it never changes. I have also been to the one in Boerum Hill and it is equally amazing. I can’t wait until the Brooklyn Heights location opens!

Came with a friend who was having sinus issues. Dr Strochkov was fantastic. Sal made the visit more pleasureable. He took all pertinent info while Dr Strochkov did quick physical exam. After reading some reviews about this place, I have to say if you are not in the medical field you should not be writing about it. Anywhere you can be in and out for a medical issue within 30 minutes is the best thing hands down. Would definitely come back

Great experience at CityMD. The staff was friendly and the office immaculately clean.
Dr. Strochkov had me out the door with a diagnosis and meds within 15 minutes (bad cold turned into bronchitis). The front desk staff was quick and helpful.

What a friendly staff! I was seen very quickly, and everyone there was extremely professional! Excellent experience!

Had a great afterwork experience here. Front desk friendly and checked my paperwork well enough to ensure I didn’t make a foolish mistake. Nurse and Radiologist efficient and friendly. Dr. warm and prompt. Got X-​rays, script, and way on my way in under and hour WITH a copy of my X-​rays.

Great alternative to those who hate the ER. The front desk staff is very friendly and make sure all your questions and concerns are answered.
I was seen as soon as I filled out my paperwork. This is a great new establishment with very very educated doctors who give you 100% of their attention.

Had a bad Bronchitis while at work in the area. Checked in on-​line in 3 minutes. Upon arrival, greeted w smiles and treated like a VIP. Doc was engaging and had me in and out in 15 minutes. The place looks like a fancy NYC hotel. 6 stars!!!

What a terrible experience! I am giving one extra star because the girls at the front desk were very friendly and sweet with my four year old (they gave her a little teddy bear, coloring book, etc).
The positivity ends there. My daughter and I were both sick with flu like symptoms and went to get checked out. A couple people who arrived after me were called in first, but no biggie. I thought perhaps they were waiting to give us a pediatrician. We were led into a room where vitals were taken on my daughter and I. The nurse left and we waited. And waited. And waited. After about 35 minutes (light years when you have a sick child) I went to find out what was going on. I was told the doctor was coming. Admittedly out of patience at this point, I waited five more minutes and then we left.
I explained to the girls at the front desk (who seemed shocked that we waited for so long). I would have thought I would have received some follow up /​apologetic call from the manager, but they didn’t reach out or contact us in any way. Such a disappointment for this new establishment… they’ve got some work to do.