Blackhawk Lodge

This place is a dive. Not worth $ 65 per night on weekends. I was not comfortable here. Ugh…

Ok, so my dad and step mom live in Yosemite Lakes park up the road from the lodge. A bunch of the family was visiting for Thanksgiving and they didn’t have quite enough room so they offered to get my boyfriend and I a room at the lodge, which they did, weeks ago. My step mom told the owner we’d be arriving around 9pm on Thanksgiving day.
We arrived at 9:30pm. The Open sign was lit as was the Vacancy sign. A small post it on the locked door had a number to call if nobody was there. I call it. After 20 rings a woman picks up. I say «I’m at the hotel to check in, I have a reservation.» She says, «I won’t be back until 1am.»
That’s it. No hello, no may I ask your name.
I ask how I’m supposed to get my room. She says since I didn’t show up yesterday (I apparently booked 2 nights) she canceled my reservation and didn’t charge my card.
I asked her how she knew who I was since she hadn’t asked my name and that I only reserved one night. I gave her my name and she goes «Yeah, you booked a couple days ago and you didn’t show up yesterday so I canceled you.» I said no, I booked two weeks ago for one night.
Well, after her promising she hasn’t charged me yet, we get disconnected. I’m pissed.
My boyfriend calls back and tries to be reasonable with her. She offers to come back… at 10:45pm. So we are supposed to wait over an hour for her to drive from Fresno? He also goes back and forth with her about whether we were charged and JUST IN CASE we were, how do we reverse it? He mysteriously gets disconnected as well.
What lodging owner leaves their place of business with the Open sign and Vacancy sign on, on a holiday weekend and, LEAVES when people still haven’t checked in? A phone call AT LEAST, would have been nice. You know «hey, it’s Thankgiving, I’d like to visit with family, can you come check in?»
Needless to say, we went back to my dad’s and my sister slept on the couch, giving us her room. The lodge owner HAD charged my step mom’s card and she had to drive over the next evening to have the charge reversed.
HORRIBLE customer service. Next time we will book at the Casino. The extra $ 40 per night doesn’t sound so bad now. (yeah, $ 85 bucks a night for this 12 room lodge in the middle of nowhere)

We have stayed at this little motel 12 to 15 times over the years. It is alot better now since they have redone the place. The beds are comfy and all the mismatched vintage furniture is cool. The flat sceen tv’s are little, however ur not there to watch tv. At $ 55 for a room its alot better than $ 180 at the casino. Its only 3 miles from the casino, so a little drive after gambling and eating aint a bad deal… Beside u save a $ 130 and thats a dinner at the Vintage!!! The rooms are very clean and the view of all the oak and pine trees is nice to wake up to. Give this place a try!!! And enjoy the extra money at the casino!!!