Frank’s Dixie Meat Center & Catering

Was sadly disappointed in the customer service. The staff was not quick to ask if I needed any help. When I described what I was looking for (clod tender) I was told they don’t have those, because this is «Texas» not where I’m from. We are new to the state of Texas and we’ve been told how nice the southern manners and hospitality are here! Sadly disappointed. The meat that was displayed didn’t look as fresh as the meat at HEB, or Kroger’s! Will never shop there again!

I can only speak to Frank’s deer processing (not catering or meats). I typically have between 4 to 8 deer per year processed and due to the convenience of Frank’s (close to home and work) I have tried to use them as my only processor.
Service — This is the main reason behind my low rating. It has always been a running joke between my friends and I that the first word out of Frank’s mouth when they call to inform you it’s ready is «we’re out of freezer space and need you to pick it up immediately «. This is normally not an issue for me because it’s conveniently located for me but I do travel for work so there have been times when I couldn’t get there immediately. Even though I inform them of this when I drop the meat off they still act like it’s an inconvenience for them. This year they actually turned down two of my deer because they didn’t have freezer space to take them. This was a major inconvenience for me since I depended on their service and didn’t have many options.
Price — Based on what I’ve seen, they are on the high side compared to other processors.
Quality — The quality is okay but you have to be explicitly clear what you want. As an example, I asked for one of my deer to be boned out last year. I received a 30 pound block of frozen deer in a single bag. This was extremely difficult for me to use in that form.
Their summer sausage is good and so is their link sausage.
Overall — I like the convenience of Frank’s and if you’re explicit in what you want then they are okay to use. I feel they should invest in another freezer since this seems to be a major bottleneck for them and turning away business is no way to retain loyal customers. I will likely try to find another processor in the area that needs business next year so I’m not put in a bad position when Frank’s has no freezer space.