Women’s Specailty & Fertility Center

The pro: you can get an appointment quickly.
The cons:
1. You will not see the doctor regularly.
2. When you do, he’ll push the money making IVF even if your problem is not getting pregnant, but staying pregnant.
3. When I was pregnant, at 7 weeks they made me return to my OBGYN even though I was seeing Dr Synn because I had miscarried at 10 weeks twice before.
4. I miscarried again and insisted that I get a referral to UCSF. WSFC was not flexible sending my records.
5. Their phone hours make it impossible for anyone working to get ahold of them. 9:30−12; 1:30 — 4:30.

I saw Pam Troop here and she was great to work with. We ended up switching to Kaiser because of insurance changes. The office staff was great and I felt really well taken care of. I should also mention that this is my first pregnancy and I had lots of questions. They were patient and caring through out our appointments.

If I could give zero stars, I would. From the nurses never calling back, having to call back myself multiple times just to get answers regarding what our next steps should be, to the fact that we haven’t seen the doctor once since our first appointment (we’ve now been through two IUI cycles with them) and I had to insist he call me back when I finally couldn’t take being brushed off by the nurses anymore. This is the worst experience I’ve ever had with a doctor and entire clinic, actually.
Please save yourself the heartache and pain, and go somewhere else. We have an appointment with Dr John Swanson and are hoping that will be better next month.

After being with this clinic for about 3.5 years my husband and I decided to get a second opinion best decision we have ever made. After meeting with our new Dr. we were shocked to learn Dr. Synn never completed mandatory blood work on my husband and myself which was required by law when one participates in fertility treatments. We only saw Dr. Synn a few times all the other appointments we were passed around from person to person like a hot potato. My husband and I felt cheated out of time, money and care. I am so thankful for our new dr who knows what he is doing and doesn’t waste our time and money.

After working with this clinic for years, I just recently switched clinics and it was the best decision I have ever made. My husband and I suffer from male factor infertility and did two cycles of IVF at this clinic. The first cycle was cancelled due to not responding to my medication properly. They told me it was because of my injection site. We then did a second IVF cycle which produced a pregnancy of multiples. I miscarried all of my babies at different times. I then did a FET which did not produce a pregnancy. I had a hunch that there was another issue going on, and when I questioned Dr. Synn about my miscarriages, he told me that they were very common and that I would have to suffer 5 miscarriages before there would be any red flags. I also asked if my drug protocol was the correct one, to which he said he would not change anything. He also decided to let me know 2 years after being there at my FOLLOW UP after a FAILED IVF cycle that I have DOR. Something that was NEVER told to me. When I questioned him about it, he said he apologized that he had never told me that in those exact words. He had NEVER told me anything about it. In fact, he had told me twice that I had pleanty of eggs and that I was perfectly fine. On a hunch, I went to another doctor for a second opinion. After 5 minutes with the new doctor, he had our issue figured out. My husband has a rare chromosomal abnormality that causes multiple miscarriages and genetically abnormal embryos. Something a simple blood test could have found, yet Dr. Synn NEVER said anything about or even offered. If I had stayed with this clinic and did another IVF cycle, chances are I would have continued to miscarry and waste my money. I was also told that the drug protocol he put me on was all wrong. I will NEVER go back there. I have since found one other women who has the SAME diagnosis that Dr. Synn missed. She changed clinics after being with him for 3 years. Be warned. Do your homework. He did get me pregnant, but at a emotional and financial cost in the long run. If we had known about the karyotype issue, I would not have had to go through the devastating loss of a miscarriage of multiples I will never go back to him. Ever. The only positive thing I can say about this clinic is the nurses are very kind and compassionate. Dr. Synn is nothing of the sort.

My doctor was Dr. Dan Dorough, I found him to be very un-​personable with terrible bedside manor. When I first came in to see Dr. Dorough I was very early in my pregnancy. After having an ultrasound the doctor said, «Either your baby is not developing properly or it is just too soon to see anything.» What a scary thing to hear for a first time mother. My child is healthy and well thank goodness.
I continued to see Dr. Dan Dorough for a short period longer. My next visit with him was also not very pleasant. I had written down about 5 questions that had been racing through my mind for the last month. Dr. Dan Dorough never asked me what my concerns were or if I had any questions. I had to stop him before he raced out the door so I could get some questions answered. One of my concerns was that I was 45 minutes away from the hospital. After a smirk and a laugh from Dr. Dan Dorough he said, «Is this your first pregnancy?» I nodded, he then said «You won’t go fast.» I didn’t appreciate feeling belittled by him when I was going through a new situation (becoming a new mother).
My last encounter with Dr. Dan Dorough was when I was told that I had a UTI and that I should have been contacted 3 weeks prior to go pick up a prescription for antibiotics. Dr. Dan Dorough said that the nurse should have contacted me to let me know to pick up those antibiotics. I went an extra 3 ½ weeks with a urinary tract infection that could have caused complications in the pregnancy because MY MEDICAL PROVIDER FAILED to tell me about a prescription needed.
I switched to Dr. Roydon Steinke after this and had exceptional care and have been very happy with him ever since. He eased all of my fears and concerns and I never felt like I was just another patient. He gave me the time and compassion I deserved. He was also the doctor who birthed my son and has made both my husband and I very comfortable.
Lastly, I was sent to collections by the office of Dr. Dan Dorough and was never given a payment option. The ladies who I have attempted to work with have been very rude and disrespectful as well. I had a very high deductible on my insurance and didn’t have all of the money to cover the full amount at the time. When I left their care they billed my insurance for the first visit that I had with them and my insurance saw it as being double billed. I never received a bill for $ 215 for that service, yet they put in me in collections for that bill as well. My first time ever receiving information on the $ 215 bill was from a my insurance and when I contacted Dr. Dan Dorough’s office, they told me that they had sent it to collections.
All in all this was the WORST SERVICE I have EVER received in my life and unfortunately it was at a time that should have been filled with so much cheer. These people at this office are exactly what we all fear in a medical practice. Poor service, poor care and unreasonable.