West Coast Wheels & Tires

Horrible Service! ordered some rims, said they would only take two weeks. I didn’t receive a call back in two weeks, so I called back to see what was wrong, and they couldn’t tell me anything because manager was out of the country. I told them I needed them desperately because my tires were running on low thread, I had already got one flat tire, they said they couldn’t do anything. At this point I had to let my car sit there for a week and a half. I asked them to give me my deposit back and they said they couldn’t I would just have to loose out on $ 300 I said no way!!! I called a week later tires still weren’t in they didn’t let me talk to the manager didn’t give me a name and no explanation. Called few days later finally in after 3 and a half weeks, they charged me another 80 $ for some type of sensor, what kind of shop doesn’t know that before hand? Very disappointed, never going there again. Very bad customer service.

Quick turnaround and affordable price for my brake pads and resurfaced rotors. Will definitely be back! Thanks!

More trouble than it’s worth. Trying to get new tires for my SUV. 90 day financing, you say? Great option. However, trying to do that online doesn’t work because their website is hosted or based in Washington and it won’t process for anyone that lives more than 175 miles away from what I guess is their main store or other location. Tried to call the store to find out if there is another option for this by calling the number listed on THIS website. It is answered by Google Voice and no one is EVER available. It’s the middle of the afternoon and you can’t even get this business on the phone. I understand that they might be very busy, but someone should be available to answer the phone in a large shop. I can’t even speak to the level of service because I can’t even get to the point where I can obtain products or services here. I guess I will just suck it up and get tires at Costco.

I originally bought my tires from the blackstone south of Shaw location. The tires were 3 years old and had 18 000 miles on them. The tires were already coming apart and needed replacement. I was under the impression they originally installed very old tires on my truck so I called and spoke with Saul. Saul was no help and although he is apparently part owner of that location he said he couldn’t do anything for me and to call the Clovis location.
I ended up speaking to Steve and then Uriah. Both guys were very professional and very helpful. He showed me the tires were manufactured just a month before I bought them and said he would complete the necessary paperwork in an attempt to get the manufacture to refund part of the money I spent on them. He then gave me a nice deal on a new set of tires. I would stay away from Saul but I’ll go back to Uriah and his guys at this location.

Had some 20″ rim n tires installed on my Lexus. Then the next day one went flat, then I noticed on 2 of the rims they had a defect n scratchs. Went back n they couldn’t get me the same wheels I bought. Then they tried to give me some other wheels that were totally different then what I bought. They didn’t even try to make it right. Ever disappointed in there customer service. I wouldn’t recommend them to nobody not even to my enemies. They don’t even deserve 1 star.

How would you feel if you had just bought brand new tires from a tire shop and the next day one of the tire went flat to the rim? Things like this can occur. That’s what happened to my dad. Long story short… I had the privilege of taking the flat tire back to them, West Coast Tires, after full inspection to see if there were any nails on the tire. No nails, which mean warranty still holds. When I got there, I told them my dad had just bought the tires Thursday and Friday morning it was flat. Counter guy takes the tire and directs me to the waiting room. Two people ahead of me waiting. Four more customers come in after several minutes. Another two more customers come in after an hour or so. One by one, the customers after me are called with their cars ready.
I go to the counter and asked the guy if the tire was inspected and fixed. He peeps out and exclaims that I was next. BULLSHIT! The IDIOT left it by the outside door and didn’t bother to tell any of the employee about the flat tire after about two hours after I approached him. He then tells one of the guy, another employee, to check out the tire. The guy comes back after a couple of minutes and tells me nothing was wrong with the tire as he submerged the tire in water. Unsettled, I asked him to spray it with soap water. As he went looking for the spray bottle, his buddy checks the rubber valve stem by rocking it. Sure enough the valve stem was bad.
In other words, from my understanding and past observations, every time I replace new tires, the tire shop replaces new rubber valve stems along with the new tires. Looks like they didn’t when they installed it initially. Took the tire back to reinstall it and checked the other three tires. All three still have its old rubber valve stems on them. An easy fix that took less than five minutes took over two hours.
One star for the guy that found the problem. «No soup for you!» as the Soup Nazi would say to the other two door knobs.

Horrible shop Manger can’t remember his name he had a really thick accent. Totally cheated me on the work did to my car charged me $ 200 for somthing he didn’t fix I had to bring it back to get it done right for another $ 320 apparently he fixed the wrong part I was told. And no refunds well big surprise. 3 months past I have to take it back for a leak they supposedly fixed and apparently my warranty on the part never existed so much for a life time warranty that I was told it came with.
Long story short avoid this place at all costs I’ve seen other people go in there complaing about faulty parts or tires and other things. I promise there scammers the chubby guy with glasses that works the front desk actually told me how they illegally do work on cars Wich allows them to charge really cheap prices or high prices?
Last time I’ll ever go just a heads up for anyone thinking about getting work done there. There a reason some of there prices seam really good. Just overall shady people.
FYI don’t even think about buying a car from then that’s a totally different story.

I know I’m a girl and I may not know much about cars, but I do know good customer service when I see it. I went to West Coast for new tires and I received fantastic customer service. They were very helpful and the prices were reasonable.
I’m so used to walking into a shop and having the guys talk down to me about my car; I get it I’m a girl and the most I know about a car is how to call AAA. But I can’t stand the patronizing customer service that usually comes along with it.
I’m happy to report that I didn’t receive any of that at West Coast. It was nice to walk into a shop and for once to be treated like a real person, not like a dumb girl who doesn’t know anything about cars.
They were so nice and genuine about helping me find the right tires for my car (Volkswagen Golf TDI). I would definitely go back to West Coast again, and I recommend them to anybody who wants great customer service.

UPDATE: Uriah worked with me from start to finish on this undertaking, assuring I got just what I wanted, and for a great price. I am very pleased with the outcome!

John quoted me 2 tires (Kumho) for $ out the door. I had the tires installed after 30 – 40 minutes wait because he did not have tires in store so he had to go to the warehouse to get them. After the installation, I gave him my credit card. He charged $ 13.00 more than the quoted price. I asked him what was the extra charge for. John said it was for sales tax. I told him «out the door price» is including taxes. The advice is to double check the price before you pay him.