US Post Office

It was an OK place until they stopped accepting passport application. They moved it to downtown usps.

Echoing other reviewers:

Parking lot is convoluted in design and lacks logically placed barriers to enforce safe and efficient traffic flow. Poor walkway design forces patrons to walk across vehicle aisles, slowing down traffic and creating an unsafe environment.
There are less than 70 oversize/​overflow boxes to support well over 2000 private post boxes. Also, the overflow boxes are not accessible after hours (unusual for USPS), resulting in parcels left for more than a day. Employees routinely avoid using the overflow boxes and go straight to parcel storage, which is sloppy and poorly organized. It consistently takes postal employees a ridiculous amount of time to locate a parcel. Over the years, I’ve had a post office box at 9 different locations in California (including the Nees/​Bond branch) and I’ve never experienced the lines for parcel pick-​up that they have at the Clovis branch.
There are simply not enough employees at this branch for the customer volume. We are all accustomed to lines for the service windows, but I have never been in the Clovis branch — regardless of time of day — when there was no line. Check all the reviews: the average wait is over 20 minutes.
After observing customer interaction on my last couple of visits (I had nothing better to do), I noticed that the employees in this branch are uniformly pleasant and upgraded my review to 2-​stars. Efficiency is passable. As other reviewers have noted, the employees don’t seem to understand postal regulations. I witnessed an elderly patron being told that it was illegal to send cash through the mail (check the website: there’s no such regulation) — I saw several raised eyebrows in line at that one.

so. post christmas rush. get there just before opening time (9), and the parcel pickup line is 8 people long. the line to ship stuff and buy postage, on the other hand, has 1 person in it, but they have 3 people manning the counter, plus one guy kind of hanging out in the lobby to direct people. meanwhile, they don’t actually open the parcel window till 9:05, and continue only having 1 person handle the line, while the 3 at the counter basically had NO line.
poorly handling balancing service between the two. i’ll add one star as the people actually at the postage counter seem reasonably friendly.

If you enjoy waiting in long lines and having your mail carelessly shoved in your post office box, then this is the place for you.
Planning to get front counter assistance? Well then, bring a chair– you will need it. There is not a chance in hell that you are getting out of this Post Office in less than 30 minutes.
Oh yes, and bring a pen when you come here because the pens secured and chained to the counter never work, and are always low on ink. (There really isn’t any logic to this, but only our government would tie down a non-​functioning writing utensil.)
.and lastly, you can count on your over-​sized deliveries and amazon purchases arriving damaged too. I guess the folks who sort the mail in the back room like to kick the boxes around a few times, as a quality control measure, before the merchandise arrives to its final destination.
The only reason I am giving this place two stars rather than one is because the ladies at the front counter, like Martina, are very friendly and try to give you the impression with their pretty smiles that «USPS cares.» But when you receive a damaged package with a shoe print on it, consider this the Post Office’s way of saying «Thanks for choosing USPS, dumbass.»

they are absolutely a mess, for the second time they sent my package that I was suppose to get in clovis to different state… they bring wrong mail to my house, and neighbors, I had to go to recover my package from some stranger house!!! how F up are they…

Lost two of my packages for my wedding! I don’t know if they are stealing the merchandise or placing it in the wrong mailboxes, I am not the only one this has happened to. I am filing a complaint. I am so upset!

Spacious parking in front and to the left of building and there is also a drive thru drop off for paper mails. Convinient for flat rate boxes self serve.

Although I’ve only had the occasion to visit the post office twice, first to establish a PO Box and next to put in change of address forms, i’ve only ever had a pleasant experience. The staff was extremely friendly, it was fully staffed both times, at least during the afternoon rush. The facility is clean, access is easy, and it is centrally located.

Within five months period this place lost three of my packages. All three of the packages according to the tracking number are «delivered», which two of those times I was home waiting for the postman to stop by. I called the post office to what is going on all three incidents. They said we will initiate investigation and will call you back. And guess what? I never got a phone call. Customer service and delivery service is ridiculous.

So rude. They shove my mail into balls & stuff into my mailbox. They come at night to deliver my mail. The post office NEVER answers & extremely rude. So mad that everyday I get my mail rolled in balls. Thanks Clovis

This post office is very inconsistent, some times the wait for line can be as long as 30 – 40 minutes while sometimes the wait is only 3 – 10 minutes. The look of this post office is really dull and for sure not going to draw you in, the cheap tiles and scary fluorescent light, the poorly done lines and the lack of staff at certain counters to pay foo your package like the envelope and packaging counter in never tendered at all.
The staff service here is not too bad, they are friendly enough but not congenial enough, can’t complain. But really slow, and I think they don’t have enough staff to cover certain booths and certain areas like the packaging service counter.
There is also not many automated machines for a developed country.
For a country that is so rich, the American Govt sure doesn’t know how to make a post office that does not look like a 3^rd world country. Very poorly done, very poor technology and really poor décor.

Getting in and out of the parking lot can be a pain, and the lines at the counter are always long. The line for the parcel pickup post-​Christmas was ridiculous. I usually use the self-​service kiosk if at all possible, but if you can’t do that, bring some patience with you — you’ll need it.

This place works for me.
I can see what people mean about the parking lot. It is strangely put together.
But…
Apart from that, a manager once took the time to explain how to use the self-​service kiosks; and I’ve been doing that ever since. I’m in and out in a jiffy. No problems.

Lost my PO Box key 6 months ago. I wanted to get a replacement but they said that the person that handled this was out and nobody could help me for 6 weeks. So about 4 months ago I paid for replacement and it still hasn’t come in… they say it comes from Washington DC. In short, they are terribly run. No wonder they are losing billions.

Until now, I have avoided this post office and did all my business in Woodward Park (Nees Ave), which is awesome in terms of professionalism and quick service. This location is very disorganized, but I had no choice but to stop by because my express mail package was sent to this location. When I got there, there were 3 lines– one for picking up packages with notices, a regular line, and a money order line.
People were waiting on the money order line for a long time because the one money order person was on a break… then became preoccupied with helping 3 other people. then had a chat with a friend whose daughter brought her flowers and deserved a piece of candy for that. I mean, really. That’s cute and all, but I felt pretty bad for the people waiting to buy money orders.
It took 3 people to find my express package. I was dreading the worst case scenario «oops we don’t know where it is,» but sometimes 3 heads are better than 1.
All 3 lines doubled during the time I was there. Wow…
Outside, there was an anti-​Obama protester who set up a tent by the curb. There was a picture of Obama with a Hitler moustache, which is in really poor taste. An African American lady on her way to Dollar General across the street yelled at the protester and a couple of people who were signing his petition.
At Woodward Park, customers enjoy a high level of service. Here, you can feel and witness a wide range of frustration, anger, and confusion.

RUDE! They lost my package or stole it one of the two. My package was sent out on the 22^nd and was expected to be delivered on the 24^th now it is the 26^th and they still have no information for me. And when I called this morning they had the nerve to tell me «didnt you call yesterday» HELLO you lost an expensive package of course I am going to call. They are careless… but I am sure if it was there package they would be pissed off as well.

Terrible. Parking lot is a hazard, and the staff could care less. It’s no wonder the USPS is struggling — they don’t apply basic service principles that most smart businesses know to do.
I do most of my shipping online or use the APC at the Nees/​Bond location (staff isn’t much better but at least it’s easy to get in and out of, and it’s a nice facility.) Unfortunately, I needed more help recently, and I didn’t get it. Female was unfriendly and unhelpful, and I left without any further information in order to proceed. She didn’t even seem to want to do her job. Waste of my time.

Fast and staff was friendly, made it easy to ship what I needed to ship.

This place has the worst customer service ever. The DMV has better customer service than this place. You ask one simple question and they act as if they’re dropping everything and huff and puff like a bunch of whiny babies. You’re in the wrong line if work if you can’t be kind to people on a day to day basis! With unemployment at a high, I’m sure there are a lot of people that would gladly take your job and treat everyone with respect.

Its a post office, most of the time very busy. It’s very spacious tho and open ²⁴⁄₇ for checkin ur po box and a machine set up to mail packages or buy stamps ²⁴⁄₇ also w/​credit or debit card. Could use a little more cleaning more often but it’s well lit and convenient