Unique Orthodontics

I have been there for three years and I love it.
Amazing service, a friendly staff, and I would recommend this to a friend

Before I signed the papers for my braces I talked to them about my situation. I was a year away from graduating and there was a ⁵⁰⁄₅₀ chance I would have to move away for graduate school. Their normal policy is if you leave before braces are finished to collect a large % and proration, which means even if I used only half of the time, I would end up paying them almost 90%. Of course that would be crazy to agree to with me possibly moving, so they agreed to only prorate the used portion and not charge me the base % on top of that. My signed contract reflects this since that section was not initialed and agreed to. If they would not have waived that mandatory add on fee I would have just waited a year to start until after I knew if I was moving. I would not have agreed to pay them 85% for half the work.
Of course after the year was up I did indeed get into a graduate school across the country and all of a sudden they refused to refund the full prorated amount. Offering me less than 15% (keeping 85%) when I had used less than 60% of the estimated time. After explaining the prior agreement I had reached, they brought me out a blank copy trying to show me what they normally do, and I explained I did not agree to that, which is why they brought out a blank contract and not my actual one, they knew that part was not signed. They also tried to use the minimum months estimated (3 – 5 months left) when their own workers had told me earlier in the visit in would probably need around 8 more.
After threatening to go to court for my money back, the owner told me he had a former classmate who practices near where I was moving, and agreed to work with him so that I could get my braces finished without him having to return my money and without me having to pay a new orthodontist. While I was going to lose some money traveling 2 – 3 hours each way, at least they had finally started to work with me so I agreed to that.
It took them 2 – 3 months to even call me, then after 6 calls back and forth where they kept promising to get me his name, address, and an appointment they stopped calling or returning my calls. It has now been almost a year and I never got my prorated money back as originally agreed upon or service done by his college. I was forced to charge an additional 2,200 at a new orthodontist after having the braces on an not worked on for close to 6 months on top of the 4500 Unique Orthodontics charged and so far has not prorated and returned. He also informed me it would be 8 – 10 months to finish, more inline with what the person actually working on my teeth had quoted prior to them changing it as I asked for my partial refund.
Now I have interest on my card accruing at 28% interest and they still have not paid, and I am in the process of taking them to small claims.
In summary, the owners and managers of this place have a sever lack of ethics and trustworthiness and I would avoid them at all costs. Go someplace where they treat you right and do what they agree to.

I had to write a special thank you to doctor and his assistant Adriana we had great consultation detailed explained felt like they are our long time friends
My son came out so happy with braces and likes them a lot
Went month later changed colors of bands
They provide everything and take good care of you

Honestly the ladies up front can be so rude.
They shouldn’t get so upset about rescheduling. I understand that you guys do get busy, but oh my goodness. If something comes up, something comes up. You can’t stop that. They’re extremely rude and not understanding at all. They just make people feel guilty about it and it sucks. That could be damaging to the patient whose receiving treatment because of all the negativity these ladies give the patients, it’s really quiet stressing. This isn’t the first time I’ve thought this about them, also some of the workers aren’t good with answering questions and give off rude attitudes. My guardian had a question about what they were doing on my teeth, and the lady just sassed her and gave her attitude because she had just told me the information but my guardian wanted to hear the words herself.
Needs more understanding staff. No one wants to feel uncomfortable being at their orthodontist.
I understand scheduling is difficult. But just be a bit more understanding for people. Promise I won’t try to reschedule as often but man I can’t wait to get my braces off because they just make me feel so bad. It could be a great place, but it just needs a more positive atmosphere.
Btw some of the workers there are very nice and sweet. And the actually orthodontists themselves are quiet helpful.

Worst orthodontist I have ever been to. I went in there for the first time after having my retainers chewed up by a dog and I let them know that my teeth had shifted and that it wasn’t going to be where I wanted my teeth. They acknowledged that and the next day I got my retainers. They fit tight but the lady told me I had to get accustomed to them. She said to come back if I needed any adjustments and that adjustments would be $ 50.
About a month later I scheduled a visit to have my retainers adjusted. Aside from waiting thirty minutes after my scheduled time and aside from the rude doctor, I finally got to the back and was told that retainers cannot be adjusted and that when the technician said «adjust» she really meant «check»
Absolutely ridiculous way of treating a patient.

Unique Orthodontist is the best. Especially Tony Perez in marketing! They make my daughter feel special. Their offices are always so clean. I can’t wait to see my daughters final result.

I couldn’t come in at my scheduled time and want to reschedule my appt, the lady who I spoke with said I’d have to wait another 4−6week if i want to reschedule. The wait is kind of ridiculous.
Also, the staff are so busy hustling people in and out that they dnt have time explain what they’re doing to u. Im disappointed.

I love them! They’re always nice and can tend to your appointment needs. Been with them for almost 2 years and now I have the teeth I’ve always wanted! Right before thanksgiving too! +free ice cream. I definitely recommend them!

I hate coming here. My sister goes here for her braces and when I take her to her appointments they take 30 minutes just to take her In. Most appointments take an hour and a half to finally be done. I don’t get the point of appointments if they’re still going to take that long for someone with a scheduled appointment. So annoying. Don’t come here if you’re impatient you’ll be pissed.

At first consultation, they were not pushy; they let me contact them when I was ready. They worked with me on my plan for being my 3^rd time with braces & now as an adult. (Prior dentist messed up my teeth) Yeay for clear brackets! :)
Every appointment I was greeted with a smile. No long waiting during my afternoon appointments, unlike other Dr offices. I’m finishing my procedure just as told. My teeth looked straight within the first 3 months! Maybe because my teeth are used to the movement already, not sure. My total procedure was 1 year.
Would recommend to friends.

Insanely great customer service! Let’s start with the appointment. I look on their website and email for a consultation. I get a call back, and the receptionist is very pleasant and sounds knowledgeable. Then, I go into the office and I am immediately greeted. The receptionist hands me paperwork and asks for my insurance card and id. When she is finished making copies, she walks to where I am sitting hands me my cards back, and compliments my lipstick. Really? It’s a small gesture, but a big impact. By taking the time to hand me my cards, rather than call me at the desk again, it shows they truly care about details.
The consultation went excellent. Everyone including the x-​ray technician were very pleasant.

I love them! Most of the staff is friendly and easy going.
Dr. Bayrakdarian is nice, friendly and extremely pleasant.
I actually had a situation where I had to have my braces removed for a cervical MRI. They understood completely and charged me a nominal fee to get them removed and then put back on when the situation with my neck was resolved.
The initial cost was reasonable as well. They worked with me (since I’m in my 40’s my insurance covered none of the cost) and it was a reasonable down payment and monthly installments until my braces were paid in full.