Sprint Store By Wireless Lifestyle

I had two phones that were with Verizon. Sprint said they would pay me for both phones (I turned in two and I was told I would get $ 90.00 for one phone and $ 30.00 for the 2^nd phone as it was damaged on the screen). I got zero so far. They also told me they would pay the disconnection costs for both phones for Verizon. I never got that either. Everytime I call their 800 number I’m told that is not their department and I get a huge run around. Verizon was much more expensive monthly, but at least I could get an answer in one phone call. I’m not so sure the switch was worth it at this point. Its been five months and I’m very disappointed to say the least. Hopefully they have someone reviewing the complaints as I think it could be dealt with easily.

Came to this Sprint store just to get a quote. Everyone was friendly and helpful! I Got help from Matt, he presented different options and wasn’t pushy unlike other cell phone carriers/associate’s (I’m looking at you Verizon) lol. I ended up switching from AT&T to Sprint. I was limited in my data usage and now I won’t be. The commercials aren’t lying, they do cut your bill by a nice chunk. I ended up getting a sweet deal on a tablet as well. Make sure you ask about it when you go! Definitely recommend this particular sprint.

The store manager assisted me with what I need. She was obviously not friendly. There were two other men who were employees helping with other customers

I took my phone in for repair first thing this morning to beat the crowds rushing in to purchase Sprint phones and cell phone service. I was having trouble with my phone’s microphone and thought it might need cleaning or replacement. Luckily, when I arrived for help, I was the only customer in the store. The store clerk (I think her tag said she was the manager) did take the time to confirm that my microphone wasn’t working. Her next step (instead of performing ANY basic troubleshooting) was to advise me that her store didn’t carry parts for my phone (without knowing what was wrong) and she’d have to order a replacement phone for me at my expense ($ 50.00 for a refurbished phone).
I knew this location was not a store owned by Sprint (not a «company» store) and I asked the clerk if she knew whether a company store would be able to do more for me. She said maybe.
Well, I took my phone to the company store in the Villagio shopping center and met with Greg A., who after taking a few minutes to assess the problem, fixed my phone with only a paper clip! Wow… in a few seconds, he saved me $ 50.00 with a basic office supply.
If you have done your homework and know what you want to purchase, the store at Herndon and Willow is a convenient northeast Fresno/​Clovis location at which to make your purchase.
If, however, there is a chance you might need to seek out some customer service, save your time and make the longer trip to a company store… You will probably have to end up there anyways to get any sort of useful help.