Providence Pointe Apartment Homes

I have some serious security issues with management and maintenance members going into my apartment without my knowledge. I wanted to share with everyone else, hopefully to save someone from moving in here because I wish I never have.
I was served a 24 hour notice this past Friday for the property to come in and perform routine maintenance. The notice clearly stated they would be coming in ⁸⁄₂₄ and ⁸⁄₂₆ between the hours of 8 – 5. On ⁸⁄₂₅ the maintenance man tried to come into my apartment to finish up this maintenance. My children ages 14, 11, and 8 were home, so this maintenance could not be finished. My children and I had no idea anyone would be coming by on Tuesday ⁸⁄₂₅ because my 24 hour notice said nothing about this day. I called the office and was told, oh, that was a mistake your notice should have stated two consecutive days. The point is it didn’t. What other days is the maintenance man going into my apartment when no one is home without my knowledge? Why didn’t my 24 hour notice state what they were doing in my apartment? This isn’t ok, and it is illegal.
If you can stay away from Providence Pointe.

Providence Pointe was recently purchased by a new company and all of the personnel have been changed. This is definitely a good thing since the old property manager, Veronica, was quite horrible. The new folks are still trying to get a rhythm down and it shows but I am hoping for the best.
The property is older but a lot of the units have been remodeled. Unfortunately my unit still has carpet that is horrid and should have been replaced years ago. I have some maintenance requests that I have to put in and if they prove to be difficult I will update my review to reflect, either positively or negatively.
Hours of operation seem to be a guideline as I gave up waiting after 45 minutes which was 30 minutes after their sign said that they would return. This is my biggest frustration as they do not seem to understand how much they inconvenience their renters by not actually being available during «open hours».

Although I seldom-​never write negative reviews, I wanted to share my experience as I am very disappointed in this «management» and the way things worked out for me.
First, I had three days to shop around for apartments in the Fresno/​Clovis area and I stumbled upon a $ 99 deposit advertisement and with an upcoming Europe trip and a move. I checked out one of the units and liked it; nice apartment, rear entry, freshly painted, with a gas fireplace… the girl showing me, Myranda went on and on about how there was typically a waitlist for this particular apartment and encouraged me strongly to apply. Things like deposits can be very expensive so although this place is more east than I preferred, I went ahead and went through with the application, credit checks, proof of employment, and all of the other annoyances that are required. They assured me it was a painless process as I was already in a hurry to have everything completed within a just a few days prior to my trip.
I am an avid traveler, and I have a therapy dog, this dog is with me at ALL hours of the day (work, store, exercising, shopping, etc.). I moved into an apartment with my divorcee friend who had two dogs. This was a temporary living situation until we could live in her house after her divorce. Well, her dog was a rambunctious puppy and we had complaints from our neighbor to evict her dogs, so we did. Because mine is a whopping 10 pounds and was only home when I was, she was able to stay. We never had a complaint thereafter. This situation was explained in FULL DETAIL to the two girls at PP PRIOR TO APPLYING!!! As I wanted to make sure I had dotted every ‘i’ and crossed every ‘t’. She said without a doubt it would be no issue– and even mentioned that her best friend is a part of that management team. Awesome. Check marked that!
Now, because my dog is a therapy dog, this voids all pet rent and pet deposits, both of which Providence Pointe charge. As I was applying, this seemingly annoyed the «manager» immediately as the rent that they were offering was advertised as a «discounted rate» already. When I mentioned this to them, they (meaning the manager, if that’s what she calls herself) immediately had an attitude shift. Absent eye contact, looking down, walked into the other room and so forth.
I am a RN graduate who owns a business license in Management services for a Neuropsychologist. I make well over 3 – 4 times the rent with this alone, aside from my other several jobs that I do along the week. Now, Thursday I supplied her/​them, with all of my bank statements proving I had been self employed for almost a year, in addition to my business license and my invoices for the last 6months, etc etc… everything she asked for, I complied with, within moments. She seemed to constantly find reasons why she needed more information, which was incredibly fishy to me and she blamed it on the fact that the company is ran by «owners from the east coast’, and while this may be true… why do they hire management since she was unable to do anything without blaming them for her lack of answers. My point was, why all of these created issues when I clearly provided anything and everything they asked for
She needed to have physical copies of all of my deposits… although personal, umm okay… fine. I went to her office and supplied her with all of the deposited checks from the last 6 months, meanwhile she was flirting with the maintenance man. She said she needed to wait until the owners came from the east coast and assured me everything should be «just fine» as I was leaving the next day for Europe and I stressed immensely to her that I needed answers like, yesterday! I received a call while IN THE AIRPORT in SF from Veronica explaining that the owners could not approve my application because of my rental history… this must be a joke. MY DOG WAS NOT THE PROBLEM, this was explained to you people already. I feel extremely discriminated against her and this was not a fair situation. I assured her that she has been misinformed and requested that she reconsider. Here we go, once again «it was the owner’s fault», of course it was. Wow, some advocate. I asked to speak with the owner or have correspondence in some way as the information has been transferred incorrectly. I got no where. I believe this company to be incredibly inefficient, unprofessional and rude. I wouldn’t ever recommend them, ever!

Okay so I have been living here for a year now… I didn’t have a problem living until recently my car got broken into. I wouldn’t have known if the maintenance crew didn’t knock on my door that morning. But other than that… I enjoy living at Providence Pointe. The apartment management always do something nice for the resident like throwing BBQ party by the pool, breakfast bar, and etc for their resident. They make you feel appreciated for being a part of the community with them. It’s usually quiet around here. I renewed my lease again which the girls @ the office made it very easy to transition into my new apartment next month as far as paperwork wise. I would recommend Providence Point.