Petco

Worst customer service ever. The staff are so rude it is ridiculous and so disrespectful. I am never going back to the store because they not only act like they don’t want to be there but they were talking to my mother and I like we were idiots when the situation could have been handled very differently. I just don’t understand how they can be so rude. Petsmart or any other pet store for that matter are going to be better than this petco.

I purchased puppy training classes on black friday… I was told before the sale and the day of the sale that the classes were 1 day a week and that you would schedule a day to go after the classes were purchased… I was also told that the trainer Hayden would call me to schedule my first class… well today was a week and I had still not received a call… I call to see what the issue was… and why I had not received a call to schedule my first class… Hayden answered the phone and said that he had 50+ people to call and schedule and just hasn’t had time to call everyone that he had only called 10 people… I ask if that meant he didn’t have time to do all the ones that had signed up and he no I can schedule u now… So I tell him that my schedule changes because I’m a nurse and I dont get the same days off every week but that u can come once a week to classes just will ha e to be a different day each week… He tells me that I have to come the same day each week and need to get that day off each week… again I tell him that I’m a nurse and that it doesn’t work that way in a hospital setting that it isn’t possible… So now I have to go get a refund for the classes and will have to pay full price at another store that has more than 1 trainer… all of this could have been avoided had they only sold the appropriate amount for 1 trianer to handle and told the customers that you had to come on the same day each week… very frustrating… I understand that one person can only do so much but also as a customer I expect that what I purchase can and will be fulfilled and honored…

Called in advance looking for a saltwater fish, was put on hold for over ten minutes and was eventually told the fish I was looking for was in stock. After waiting inside the store for a couple minutes for someone to come to their fish department I went to the register and asked for help in the fish department, she paged someone. Waited five more minutes, nobody came to help and I finally walked out. Customer service shouldn’t be this unaccommodating, also their workers weren’t even wearing any attire that remotely showed their employ with petco? Just in regular public clothes?

I called today to inquire how much a full service grooming for my 12lb Yorkiepoo. I was informed that they could not tell me how much they charge because they needed to see my dog. I asked for a price range because I do not have the time to spend coming in for a «quote» to learn that it is more than I was ever willing to spend. The person on the phone struggled to answer my questions and could not clarify where their price differences were and how they would determine my quote. I have taken my dog to a number of different groomers locally and I have never had an issue with someone advising me over the phone the cost for a full service groom. I asked to speak to a manager to ask for clarification in regard to how they determine pricing. I was then informed that if my dog was matted then I would be charged $ 7 for every 15 mins the groomer spent on getting them out. First of all, I find it ridiculous that as the consumer I am expected to pay for something that I have no way of confirming took place. Secondly, I don’t feel that I should have to pay for how long it takes a person to do something. While I understand that a matted dog may cost more. I don’t feel that my money should be dictated in part by the efficiency of the individual grooming my dog. I never see a large amount of dogs being groomed when I go in and now I understand why.

Dead fishies. :(always makes me sad. I get that feeder fish will die, but they had a lot of «side swimmer» Bettas. Some were definitely dead and others when you tapped gently on the tank would swim a bit more. :(the main tanks didn’t fair much better. Some where so covered in algae you couldn’t see the fish, and others had dead fish.
Customer service is lacking. We weren’t greeted or acknowledged we were there at all. It was like we were ninjas… :)

I wish I took the opportunity to remember the guy’s name, but one of the guys who was working there when we came in was so helpful. Really, everyone here was nice and helpful, but he really stood out. He was sweet, personable, and efficient. While he was helping other people, he was also tending to us, and then as he was tending to us, he was helping other people. Everyone who worked here asked if we needed any help looking for stuff. Not one person walked by without interacting with us. Petco is a little pricier than Walmart or Petsmart, but living in San Diego, I have to support San Diego businesses. Also, Petsmart doesn’t allow bully breeds at any of their classes, so I don’t support them for that reason. I also love that Petco has the bulk dog treat bar! My dogs love them and they’re inexpensive!

i hate this place worst place in the fucken world excuse my language but they are some rude as mother fuckers in there. if i had a choice i would give them no stars because even 1 stars is too good for them. ive been to many pet stores and by far this one is the worst. first of all the the mangers are rude and i spoke with bob a «general manager» he has no idea what the fuck he is talking about. he seems very clueless and the cashier one of the «pretty tall blonde» was a total bitch. the only one who knew what the fuck was going on was a girl manager or dog trainer what ever she is. but i had received such bad service from this store never ever going back again. plus that place is dirty. asshole ill take my business somewhere else mother fuckers… BYE FELICIA!!!

Good customer service. They took the time to talk to me and make sure my needs were met and beyond that the one thing they did t have there they made sure to recommend where they knew would have it. Very friendly group

The cages they keep their rodents in are absolutely deplorable. They looked like they hadn’t cleaned them in weeks, with all their food mixed in with the bedding.
I went to buy a female fancy mouse as a companion for a mouse I currently have.
However, when I brought her home I noticed she was constantly sneezing and making clicking sounds. Signs of a URI (Upper Respiratory Infection). Not surprising, since those are caused by living in filthy homes.
Never going here again.

Kate did our dog training for our puppies, we were extremely pleased with the results! She is a great trainer that makes the class fun and well worth the money! Thank you Kate!

Nice friendly store, especially the groomers. Only downfall is the traffic in the parking lot make it dangerous to take your dog in and out of the store. Love seeing the adoptable dogs that are there every Saturday.

I have gone to this particular Petco store for several months. Used the grooming services. In my opinion the grooming service is mediocre at best. I do a much better job grooming my dog! They are very expensive. They wanted to charge $ 15 to cut and buff my dogs nails… hmmm
Recently I paid for Puppy training classes. I was told someone would call me to talk to me about my puppies training needs. I received no phone calls for 4 days. They had given me a calendar showing the puppy training class times. So I called about 1 hour before the class to ensure they knew I was bringing my puppy, and to let them know it was her first time. I was told the trainer was at lunch, and would call me if there was any issue.
So I showed up when the class was scheduled. Come to find out that the trainer was giving a «private» training class to some other first time puppies. She said to me, «Oh, you did not get my message. I called you and left a message that the class tonight was 5:30 PM to 6:30 PM. I said, «No, I did not receive any calls. I called about 1 hour ago. I did not receive any calls after that.» She replied, «Oh, that’s right I called and your voice mail box was full.» Hmmm… that’s funny… cuz I do not save voice mail messages. My cell phone is the only phone number I have, and it records every phone number that I receive calls from whether a message is left or not.
So, I asked why she was giving a private class when the calender shows it is a group class? They advertise when signing up that if your dog needs private one on one attention that another date and time can be arranged. Hence, meaning the classes on the calender are for a group of dogs. Reluctantly, she offered to work with my dog at 6:30 PM after she was done with her current private class. I was very turned off already by her dishonesty. I do not want someone training my dog who does not want to train my dog!!!
I decided to get a refund and leave. When I got to the register to get a refund, the person at the register had to call for a Manager. I asked if it would be long. The person replied, «I don’t know… I only have one Manager tonight.» Low and behold the Trainer was the Manager… hmmmm
Not a very good Manager if you ask me. Certainly cannot time manage well. Might I just say the girl working the register was also very rude. Needless to say that I will not be returning to this store.

My dog has gone to the other petco for classes and grooming multiple times but after seeing their recent reviews I was worried about taking her to the other location, I tried this location. As I walked my dog into grooming I got such a great feeling from this salon manager. She was kind and really seemed to care. She introduced me to the staff that would be taking care of my dog and they all seemed great! My dog was happy as she was coming out of there and looked great! Thanks petco salon!

I find that they really poorly take care of the fishes that comes to the store. The only reason that this store does not get 1 start is because they do have good customer service, and they do carry better inventory for aquariums compared to other pet stores.

I have found Petco to be excellent! The customer service is great. Everyone I have encountered has been helpful and knowledgeable. I have taken a dog training class and it was extremely helpful! I have a small dog with anxiety and the trainer understood and helped us both deal with his issues. I have also used the grooming service and the groomer was very patient in dealing with my anxious little guy.

Groomer does a nice job on the dogs. She works well with them, I am always happy with the cut, and my dogs love going in. Major downfall is the scheduling issues. I have had scheduling problems the last 3 times in a row my dog had appointments. Two of those appointments I ended up having to cancel other appointments I had for my dog because they did not change things in their schedule when THEY would call to ask to change my appointment times. Unfortunately I will not be going back for grooming because of all of the scheduling problems and the fact my dog has had to stay for about 6 hours the past two times as a result of poor schedule maintenance.
I will however continue to shop there. They have products my dogs like and are reasonably priced.

Terrible customer service. The General Manager has no idea how to build customer loyalty. The Store Manager told us that they would participate in the Canidae frequent buyer program where you hand in 12 UPC’s and get a free bag. We went to check out with a $ 200 shop and tried to use the 12 UPC’s to get a free bag and the Store Manager denied ever telling us that they would participate and kept talking about how they would price match, obviously not a great listener. Needless to say, we went back to pet Extreme and will not return to Petco.

Please stay away from the Petco grooming salon. I have been going to Petsmart for years & have always been happy. I decided to give Petco a try since they are 5 min away from my house and I had to fly out of state on short notice. I have a 3 pound Yorkie who is sweet & will let anybody groom her. I dropped her off at 11:15 and did not get a phone call until 4:30. I called 2 – 3 hours after I dropped her off to check on her & they they told me she was not done yet. I got a phone call from the groomer who was practically in tears telling me that she nicked my dog. I was really nice & told her not to worry about it. After really checking I realized that the groomer actually CUT OFF A PIECE OF MY DOGS EAR. I filed a complaint to the general manager & all he had to say was that he didn’t want to lose me as a customer. If you want all your pets body parts still intact when you pick them up then stay away from the Clovis Petco.

I visited this particular Petco during the weekend of its Grand Opening. The store is on the small side, but very beautifully arranged… and definitely shiny and new. That being said, there were no greeters welcoming customers to the brand new store (something I’ve never experienced for a grand opening), and very few employees inside available to assist customers (I didn’t see anyone until I made it to the check-​out area – which is a very strange and modern set up – which appears to have been designed more for style than for functionality).
As a cat owner, I wasn’t feeling the love. Half of the store is dedicated to dog supplies, which I would absolutely LOVE if I had a dog. Approximately a third of the store is dedicated to miscellaneous pets (birds, reptiles, rodents, etc). Oh yeah. if you happen to have a cat, keep walking towards the far back left corner, which is the only area dedicated to the felines. Selection was minimal and prices (especially for a grand opening weekend) were not any better than the Petsmart down the street. I thought their «litter refill» station was funny, but a bit gimmicky, and think that space could have been better used to provide more selection. To put it in perspective, the entire cat section could fit into the area dedicated to «natural» food for dogs.
Maybe I’m wrong, but I thought grand openings were new stores’ opportunities to put their best foot forward… Maybe they aren’t fully staffed yet… and maybe this store is stuck with national or regional pricing. To make sure my review is fair, I will wait for a while, watch the ads, and give Petco another chance to impress. As of today though, the poor selection and mediocre pricing will not lead me running back the next time I need to stock up for my pet.