Lowes Home Improvement

Clean store. Friendly employees. One guy helped my load 5 shelves into my Leaf. Looked as if it couldn’t be done but we were able to squeeze it all in. Returns are a breeze. Got my keys/​locks redone there too. They missed one but I came back and they did it for me. The guy said that they don’t usually do complicated locks like mine but he would do it since they made a mistake. Truth? I don’t know.

Just want to give a huge thank you to KP, Brandon and Ajay for helping my husband and I with a Christmas tree this past weekend. We found an 8ft Noble Fir on display in the front of the store and asked the men if they could bring it down for us so we could buy it. It turned into a big project and was quite time consuming but the 3 of them were so helpful and very professional! Thank you, again!

I’m literately standing in the paint section with two employees not even acknowledging me and I’ve stood here 10 mins now. This is horrible service and I’m here all the time. The staff must be sleep walking this morning.

A standard lowe’s store and I was slightly disappointed because there was no staff to greet and point us to where we could get our goods. I was on the impression that lowes was suppose to be like the target for the home improvement industry, boy was I wrong.
This location of lowes needs improvement in their customer service and also inventory control. They do have a huge selection of goods for a more expensive price in comparison to home depot, the reason being that they provide better service, yet I was disappointed, no service whatsoever.
My friend wanted to get boxes for her move, smaller sized one, and I find that their moving boxes area is very disorganized and just makes it harder for customers to find them.
In addition when we checked out, there was no help from the associate to just get us through fast, we had 8 boxes, and she did not take the initiative to help right away. It was when the machine was acting up and then she came, even after that she was not sure if she could do lump sales, like charging 8 items at once. I think better training is needed for a place that charges premium.

2 stars based on customer service. I orderd online for an email saying it was ready for pick up. Not. They called a clerk to get my order, off the shelf!!! I could have done that myself and be out of here 10 minutes earlier.

Lowes is a great hardware store. This location was very clean, and has a lot of employees that were there ready to help. The store seems to have good prices and are competitive.
Today I went to have spare keys made for our work trucks, they were able to make 6 out of the 10 that I had. Some of the car keys that I needed they didn’t have the size available. Each key they made worked and opened the doors that I needed, which is nice when you don’t have to get a key recut. Unfortunately the rating is 4 out of 5 because they didn’t have everything I needed.

I called to ask a question about mulch and I spoke to a very friend person. I don’t normally get great customer service anymore because it just seems so rare so when I do I have to brag about it. Anyway he helped me out and answered all my questions and every recommended a specific color that would match my house. I feel like he really cared and I appreciated that. I asked his name because like I said I appreciate great customer service! So thanks Guy! Your help was awesome and lowes is lucky to have you as an employee!

I used to work at this Lowes, 8 years ago. When a customer asked me where something was I stopped what I was doing and walked them over to it or if I didn’t know I would find out or hand them to another associate that did. The young guy in indoor gardening was nice and tried to help but he didn’t know much about the department and was the only one around. The old man and cashier in building materials had no interest in helping me find what I needed. That was the last straw, I walked out and headed to home depot. Usually I’ll find things on my own but was in a hurry and needed a lot, was spending a few hundred dollars. Completely unacceptable.

I went to Lowes yesterday looking to buy a ceiling fan. I had to wait about 15 minutes while the employee helped other customers and then finally helped me. Whenever I’ve been to Lowes it is always impossible to get any help, and for some reason I keep going back. So, I left and went to Home Depot and what a world of difference. Will be going there from now on!

I usually have good experiences with getting help at Lowe’s. Recently I was looking for the cardboard rolls to lay over floors to protect them. I encountered a lady and asked about them, she replied «we don’t have anything like that». I told her «yes you do!» She asked another staff person and he was more than willing to help find where they were moved to.

Won“t ever shop in this store again. Bought a grill an natural gas conversion kit on March 10^th, supposed to be assembled and natural kit put on by 12^th. Found out on the 12^th they needed to order the conversion kit. They had a million excuses but bottom line they sold the one I bought. Part finally came in on the 22^nd and would be ready on the 24^th. Called to see if it was ready and the could not find kit. Called again on 25^th they found kit but wouldn’t be ready till 26^th. Went to go pick up and was shocked when they said that grill can’t be converted but I could buy a higher priced one that would… They strung me along for two an a half weeks. And the store manager would not come to talk to me at store or on phone. Think twice when buying something from this store that needs assembly

I really love this place. I go here just to walk around and get ideas. I bought a new fridge and they delivered it, set it up for me and even adjusted the doors so they opened the way I wanted.
The price was really great, I bought a 9 csf fridge because I needed a smaller one for the space I was putting it in. This makes my 2^nd fridge from Lowe’s and I’ve never had a problem. I also bought a stove and after 5 years it’s just great as the day I got it. Their price system can’t be beat. If you find a lower price, just bring it in and they’ll match it or even go lower.
The staff at this location are very helpful and most of them know their stuff. I had a problem with finding the right grit for a sander and they made a few suggestions and it worked out great for me.
Here’s one of my cleaning hints.
If you have a mineral build up on your tub or sink, even toilet – buy some fine drywall sanding sheets. Break off a small piece and gently use it with a bit of cleaner. It will take off the deposits very easily and if you don’t scrub too hard, it won’t damage the enamel. This is what I use instead of harsh chemicals that contaminate the water system.
You don’t need luck when you have the right tool.

We came here looking for some blinds, and i can say they have a much larger selection then the other chain store!!! The lady that helped us was very nice and did everything to make out experience pleasant!!! She cut our new wood blinds to size for us. She made sure we have everything we needed to install them. The household section here blows HD selection away!!! After we made it home and installed the new blinds, the look great!!! And we didn’t have to run back to the store cause we were missing something!!!

What can you say about a Mega sized Home Improvement mecca. They have everything, the price is a little higher than HD, but its so much closer to the house. Staff seem to be a little bored and un inspired… come on managers, make them understand that we want a reason to shop there!

This was an all time worst experience!
I went in with my wife and two sons (one 4 years old and one 11 months old) looking for some replacement light bulbs and to get some energy efficient Christmas Lights.
My replacement bulbs were the type that have the two prongs at the end and we couldn’t locate the right size. There were three employees in the isle helping a single person. She wanted to get a 2-​pack of florescent lights but they only had single packs in stock. I think they were trying to give her the 2-​pack price or something. We asked one of the three employees who seemed to be just standing there if he knew which bulb I was looking for. He told me he would help after they were done helping the other customer. «um okay», I thought but it seemed weird.
So my 4 year old was super excited about Christmas lights and was misbehaving. We picked out the lights and went to self checkout. During this time, my 11month old son fell asleep in the carrier (we had placed the carrier in the basket).
So my oldest son was acting up and my wife took him to the car while I checked out.
$ 144 later, I was about to exit when an employee walks up to me and asks me if I scanned everything. I tell her, «Yes, I paid for everything.»
She says, «I know you paid but did you scan everything?»
I tell her yes.
Again she asks and I again tell her yes. She they asks a different way and I again tell her yes. Finally I say, «I don’t know what you’re getting at and start walking out. She then tells me to stop and asks for my receipt.
At this point I realize she thinks I was stealing and I was upset. First that I was being accused of stealing and second that I didn’t want my 11month old to wake up and scream all the way home.
I tell her No and she threatens to call LP (I assume that is loss prevention) as she follows me.
I tell her, «Go right ahead» and walk out the door.
She then grabs her radio and calls for security or whatever.
I didn’t want to cause a scene but I was ready have one because 1. I didn’t steal anything and 2. My wife (who was waiting at the car) is an attorney and would have ruined that employees day.
I had just spend almost $ 150 on LED lights and I was the one being accused of theft? I am going to stick with that Orange Place from now on.

Normally I really hate going to any home improvement stores. Today, we were in the area, and in an attempt to avoid going out of our way, we decided to stop here.
As soon as we walked in the door, we were greeted by an employee. He asked if we needed any help, so I asked him where I could find the air filters. I was surprised he immediately said aisle 15. I’ve never gotten anyone to help that easily in any home improvement store.
We went and grabbed what we needed and headed for the check-​outs.
On the way, the honey remembered we needed something else. At that very moment, the same employee appeared and asked if we needed more help. We told him what we needed and he started to take us to the area. On the way, another customer asked him for help too. While still walking, he told the other guy, «Follow us, it’s on the way» This employee (male with beard and glasses) was really awesome and extremely helpful.
At the self checkout we had issues scanning the filters. The employee there noticed we were having issues and quickly helped fix the problem.
I must say, this was the most pleasant shopping experience I’ve had recently, especially at a home improvement store.

Ehh…
As far as customer service, which is huge for businesses like this, the store on Blackstone (across from River Park) is much better I’ve been finding.
While looking for lighting the other day, it took me a good 15 minutes just to find an employee that could help me out on specific questions I needed answered. The first employee I asked for help, on just one aisle over punching items into a computer told me: «Umm, uhh… you know, I’m sure someone will be there… just uhhh, stay there for a minute» (not glancing away from his computer screen once to look up at me by the way).
Thanks bro, sorry I bothered you.
Five minutes later, I finally found a second employee who just happen to walk through the Electrical aisle: «Excuse me, I got a quick question on these lights…»
Employee: (grinning and shaking his head) «whoa man, I know NOTHING about electrical!» (walking away without slowing down once).
Thanks a lot asshole.
Finally, I tracked down a 3^rd employee from nearly 50 yards away from my aisle, and asked for help. This employee helped me out somewhat «decent,» but was in a pinch, and only able to spend a minute with me as he kept getting called on his radio for assistance elsewhere; he made me feel like a pest. «So you have anymore questions? Cause I really have to go to the other side of the store man???»
Umm, no thank you douche. Sigh.
Look, I’m not asking to be made fucking ‘king-​of-​the-​world-​customer’ here, but the way I was handled was just lousy and unacceptable, period; Lowe’s NEEDS to hear this because it downright sucks. You’re employees don’t work at a fucking Walmart or Target where they can simply pass off a customer to an aisle number. Your employees are mostly hired for SKILLS and knowledge that they possess. Customers not only buy home improvement products, but they buy these products BASED on the info and knowledge obtained by what is a HOPEFULLY knowledgeable and helpful employee. He could have done the whole thing where he’s like: «You know what sir, let me get someone else to help you out, since I’m getting called across the store, just hang tight and someone will be with you in a minute.» You would think businesses like this reinforce constantly how important employee knowledge and helpfulness is in closing a sale with a customer — apparently not.
Rather, he instead never smiled once, and treated me as a pest interfering with his «job,» and clearly frustrated at the multitude (…two…) of questions I was throwing at him. On top of that, after visiting the Blackstone store and talking to a HELPFUL employee who actually CARED about my needs, I realized I was given poor and inaccurate advice on the products I bought from the douche in Clovis anyways. The helpful Blackstone employee even told me he used to work at the Clovis store, but requested a transfer to Blackstone because the customer service is simply not a focus there, that they basically don’t give a shit.
Oh, and to add insult to injury, frustrated with douche-​nozzle #3, I tracked down another MOPE of an employee. So employee #4, this guy was a piece of work. First off, he looked like a homeless vagrant that happened to be wearing a blue «Lowe’s» apron. We was slowly moping around the aisles, and looked like he was coming off a crystal meth binge. Just for the fuck of it, because I like the torture, I asked him a simple question about a name brand vs. generic brand product. He looked at me, chuckled in the white-​trashy way you would expect, and was basically like «hehe, I don’t know man, I don’t think there’s a difference.»
«so have your customers ever complained about the generic brand though? It’s much cheaper, so I’m curious»
White Trash Employee #4: «Umm… no???»
Yes folks, that was a question mark. He literally answered my question, WITH a question. At that point, I just told the dude «yea, never mind» and walked off. I summed it up in my head thinking it was the guys first day on the job (let’s hope so for Lowe’s sake).
Anyways…
As far as products, pricing, etc — both these stores are pretty identical. But if you want to be treated respectfully by employees who will actually take the time to hear your needs, then visit the Blackstone store. My experiences with this Clovis store however, aren’t the least bit shocking and surprising (read original review).
Dear Corporate: Your success depends less on your products, but MORE on the knowledge and service your staff is supposed to possess. If I have to tell you this as a customer — you’ve failed.
I most likely will never come back to this location — good job.

I just like ALL the other Lowes.

I have been going to home depot on west shaw since it opened. It is closer than lowes, and I know the store layout. Makes shopping easier when you know what you need and where it is… but over the past couple of years, the west shaw employees are clueless and more concerned about you opening a home depot card or getting windows/​air/​solar or what ever the big push is.
The lawn and tractor guys really know their stuff and the garden area has people that actually know what they are selling.

For hardware stores, this is the place! I went to that place that sucks first, Home Depot. After getting treated like poop, I went to Lowes. What a difference! The staff was friendly, pointed me in the right direction and even helped mr with thier self check out. Eveyone was awesome!