Leilani Shave Ice

This location is exactly the same as the other one in Fresno, so it gets the same review. The only thing that keeps me from giving this place one star is that fact that it tastes good. It’s hard to get shaved ice wrong. They have great flavors and creative combinations. Why the two stars? The place is really dirty. The floor was sticky, the tables were sticky, and the chairs were stick. Sticky for days and dirty. It looked like nothing had been wiped down all day. Customer service isn’t sticky but it was subpar. There were a couple teens sitting behind the counter, texting, and not very friendly. It just felt really unprofessional and the upkeep was, STICKY.

Amazing!!! Small but cute :) Great vibes !! Came with my friend were both first timers. the employee saw that we were a little overwhelmed by the delicious flavors, and gave us not only her opinion but also the stats on what majority of what others get!!! Loved ittttt #JackiesMakingMeRushOffMyPhone

I will not being coming back. Place is dirty, customer service is nonexistent, and shaved ice is overpriced for what it is. They put a lid over your shaved ice so the snow cap gets stuck on it and essentially is a waste. Artificial flavors, and the ice cream is no Bueno. I know it will never be like hawai’i but at least try a little.

I got a medium half blue raspberry half cherry. Both a little sweet, but this IS sugar water poured on ice so. It was very tasty! I really enjoyed it. You never feel the need for more syrup. You won’t see white at all. I also tried the fruit punch. I did not like that one. It tasted of artificial sweetener and not at all fruit punchy.
Side note: spoons are nice.
Over all solid place for shaved ice!

Incredible… had a somewhat crappy meal around the corner at the phở spot. Came here for dessert got the shave ice, and they did not disappoint. Got the #6 with red beans added. Incredible!!! Thank you for saving my night.
Pineapple coconut ice cream, condensed milk, blue flavoring, shave ice, and red beans. PHENOMENAL!!!

I read reviews before coming here and thought maybe some of the reviews may have been harsh. I mean how bad can shave ice be?
It’s not the best shave ice but served it will its purpose on a hot Fresno day.
The ice isn’t shaved like traditional Hawaiian which is more powder like, the flavors aren’t authentic and will agree with another review when they mentioned «artificial». I was shocked they didn’t have green tea flavor which is a popular flavor when it comes to «Hawaiian shaved ice» but they do have many other flavors. One concoction was called passion. But didn’t include passion fruit flavor.
Homemade cookies were very hard as if they had been sitting for a week. They did warm them up before serving and they were still hard.
Place is very dirty. Finger prints everywhere, floors look like they haven’t been mopped. Tables sticky, thank god for the hand sanitizer they provided as we did use it to clean the wobbly table we sat on.
Some reviews I read about cups and presentation I thought at first. Why would that matter it’s just shaved ice. But after paying 5 $ for a small serving of artificial ice. I will agree. Better and clean ambiance could had made the experience better. They have pics of ice served in the original Hawaiian like shaved cones, but then serve in a small cup so they may have changed how they use to serve.
Overall if you want to cool down and enjoy some shaved ice. They will provide that. But don’t expect Matsumoto. You need to take a flight for that:)
I most likely would not try this place again.

We visit Hawaii regularly and always seek out shave ice here on the mainland.
They did many things right: ice cream on the bottom, appropriate shave ice machine, lots of sugary flavors (the way it should be). Quantities were good and the price was right. Staff were tolerant but not especially friendly.
Opportunities: The place is very small, so people in line intrude on those sitting at the few tables.
The process of waiting in another line for the shave ice could be improved: give numbers, call names, something better than the current process.
A little more Aloha spirit would help.
And I suggest they add macadamia nut ice cream: a standard at most Hawaiian shave ice locations.
Overall, it’s a good place and worthy of regular visits.

Very tasty. Who would have thought shaved ice and Ice cream would go together. But it works best thing ever.

Update 6÷8÷15:
My family and I went in to leilanis on willow and nees today to give it a second chance. Like I said before, their shave ice is fantastic, but their customer service was lacking. Today the customer service was great! The owner was the one who helped me and apologized again for what happened last time. It was 109 today so the place was really busy, but the service was quick and friendly. I am so happy that they have spoken to the staff and really listened to my previous review! We can’t wait to go back soon!

Love Hawaiian shaved ice! Such a good change from just regular old ice cream for dessert. Gotta have it with the condensed milk on top!

I came here finally… on a cold a rainy day of all times. I had originally wanted to wait for summer, when an ice cold treat would hit the spot. After seeing a friend check-​in, I decided to stop in.
The shop was really easy to find, and in a nice shopping center.
At the time of my visit, there were no other customers… perhaps they were tipped off about my impending arrival, lol. There was only one lady working, perhaps an owner. She was very nice.
I ordered 3 different shave ice’s. They have shave ice’s that you can customize to suit your sweet tooth, or their tried and trusted combos. I ordered 2 of the combos, Tropical Paradise and Sour Power. I do not remember too much about the Tropical Paradise, except that it was tasty. The Sour Power definitely lives up to it’s name… you had better like sour to the 10^th power cause it will make you pucker.
The one that stood out to me was one that I had customized. I ordered a Pineapple and Li Hing Mui shave ice w/​condensed milk and added pineapple coconut ice cream. It was so good. I only wish they had added more condensed milk. The first couple of bites I was confused, I was wondering where my ice cream was. I took a few bites and still did not see or taste any. Finally I got to it, and it was wonderful. There weren’t any pieces of pineapple in it, but there was coconut meat. I would highly recommend the pineapple coconut ice cream and I might even buy a scoop by itself.
The also sell shave ice shakes and ice cream cookies here.
The flavors were all balanced nicely and the prices were just as appealing. I ordered a small and at first thought the price was steep considering the portion, but I was not even able to finish my small. That may change during the summer though when the temps reach 100.
I give a solid 4 stars to this place. The lady that was working was extremely friendly, she really couldn’t have been nicer. She even gave me a couple of extra stamps on my reward card for coming in during the rainy weather (it’s their reward card policy). When you have purchased 9 Shave Ice’s (any size) you get you 10^th one FREE (medium size).
I would definitely recommend this place to anyone looking for a sweet treat, rain or shine and I will be coming back for sure.

I’m in love with this place. My family and I had a great experience here. Def. gonna be one of my go to places for dessert. Great service. It was delicious.

I have mixed feelings about this place, but due to the negatives, I can only give two stars. The prices are too high for the amount of shaved ice that you get – they’re the size of icecream cups which isn’t much at all for shaved ice. There were three people in front of me, and the wait time was 20 minutes… for shaved ice. The guy there worked sooo slowly, but I guess I would too if it felt like 85 degrees inside when it’s less than 70 degrees outside.
I didn’t like the false advertising of a Leilani dog with a small shaved ice for $ 2.00. When I went upfront, they had run out of condiments for the hot dog so the deal was off. Strangely, I couldn’t even order just a small shaved ice for $ 2.00 and instead would have to pay $ 3.75. Not cool.
The upside is the variety of flavors and toppings. It’s nice to be able to order a snow cone when you’re craving it.

The staff (owner and mother I believe) were the ones working when we went in. It my was first time there so I was unsure of what to order. She was so friendly and made several recommendations.
I got the first one in the combo menu– comes with ice cream! Portion size was just right for me (small for 3.75). The flavors were good with just the right amount of sweetness. The shaved ice itself was great— no huge chunks that I had to chew. Ice cream on bottom was nice and creamy.
Bf had the ice cream cookie sandwich— cookies were hard (was told it’s cause it’s been sitting out since the morning– understandable since we were there at 9pm). Will try it again earlier in the day for revision of the additional star.

I had higher hopes for this business as it was new and I was honestly excited to try it, I wanted to give it 2 stars but i believe its a new business and mistakes are made. however I was a little disappointed with the outcome. Nevertheless I challenge them for improvement that could be done to make this place a 5 star, and if they seek to improve I would reevaluate my review and come again to try.
Firstly the syrup was artificial tasting and the amount added into the ice was too much making it too sweet and stinging honestly. It would be better if they reduced the sugar, so it is more healthy.
Adding an option for cut up fruits would make this dessert more appealing and delicious. I was hoping the shaved ice to taste something like the one at sheila bbq in clovis, how its perfect and not too sweet
The cups used is so tacky and not safe for the environment or doesn’t look too good in pictures either. They should use see thorough cups or even nice plastic cups with colors. That would be better.
The shop was too small, and lots of wasted space in the preparation area, and not enough place to sit. counter should be way behind. or at least have some bar seatings on the side, Love the wall décor, but needs less tacky looking menu, a more classy looking one would be attractive. Like with chalk or something.

Mixed feelings about the shaved iced. One, I’ve never had shaved ice with ice cream before. For two medium sizes, it came out to $ 11, which in my book is a little pricey in my book but for a treat every once in a while I’d probably give it another try.
I do have to agree that the place is set up weird with little seating. There was a table in the back but it was quite sticky (you can hear the stickyness when walking too). It was also odd that one of the people behind the counter kept bringing bottles to the back of the store and came back with them filled. What’s back there?

I am very glad that they opened a Hawaiian Shaved Ice location in Fresno. I used the offer from Unilocal too. The owner and the people working there are very nice and polite… I think they need more organization and be more focus on the orders but in general is ok.
The flavours are very good and they put enough on the ice, I love to add condensed milk… it ‘enhance’ the flavours.
I think it is a little pricey… so I don’t think I will be going every week but I like to have the option to go if I get any craving in a sunny day after going biking.

I must admit that this place was better than I thought! My BF has been having a shave ice craze for awhile now b/​c of the super hot weather & we finally decided to try it out since it was in the same plaza as Sashimi Express. I got #7 Guava, Coconut, Mango w/​strawberry ice cream. I was super satisfied that I chose #7 b/​c it was super delicious, melt in your mouth, makes you want to keep coming back for more delicious! Minus one star for the set-​up of this place & the super long line out the door. The cashier (manager/​owner?) apologized for the long wait but it was an even longer wait when we had to wait for our orders to be made. I will be back but not if there’s a super long line again.

Not bad of a shave ice place.
This place is kind of out of my way, but since we were already in the area after eating at Sashimi’s we decided to give it a try.
It’s starting to get hot around here, so not surprisingly, there was a line out the door. Keep in mind, that it was not the service that was slow that made the line long, but rather the customers, who despite the huge «How To Order» menu that is on the wall, which is as Barney style as can be, still seemed lost and confused when going up to the register.
Anyways, I ordered the medium (forgot what menu number) over strawberry ice cream. It tasted great, and they did not over use the liquid flavors like other places. The portion and price of it was not too bad in my opinion, I do think it might be better to just include the ice cream instead of charging another $.50 cents to it.
One suggestion to the owners, is to maybe put the register in the back, so the line does not have to stretch outside in this hot ass Fresno heat. It is inconvenient to have to go to the back, pick up your order, and walk through the crowded line just to leave.
I do hope this place keeps doing well, and will be able to expand into other areas of Fresno.

Having never had the luxury of having authentic Hawaiian shave ice (I live in a sheltered little bubble of Fresno, mkay?), I was incredibly pleased with this place. I CONSTANTLY crave sno cones, and I was stoked to find leilani. Their selection of flavors is pretty wide with a few unique ones thrown in and a lot of tropical ones like guava, melon, mango, etc.
I got the #7 medium and I simply wish I had more. I do agree that the price seems a little high and it could be packed in more, and service was a bit slow for how few people were in.
Also of note, the store is in a kind of awkward location and has an interesting layout-​you have to walk to the back to pick up your finished product and the front is a bit squished.
Anyway, all that in consideration, I was impressed with the product and I definitely want to go back for more and to try some of the more unique offers (like ice cream under the shave ice, which I would’ve done but they didn’t have the macadamia nut flavor since they haven’t done their big opening yet).