Enterprise Rent-A-Car

The Area or District Manager called me a day or two after I called a phone number with a Sacramento area code to complain. He was very apologetic after he heard what occurred. At the end of the conversation, he offered a solution. Additionally, he was at this location when I returned the vehicle and once again apologized. He demonstrated that Enterprise is concerned about their customers and will do whatever it takes to resolve situations like this when they occur. I will definitely continue to do business with Enterprise at this location and recommend others do as well.

Employ who pick me up was very nice and professional manner. She was 5 star out of 5.
The floors was dirty need vacuum and cleaning. Bathroom was out of order. 1 star.
Front counter employees ok manner just took 15 minutes to acknowledge me and it is so hard to look at the paperwork to learn the customer’s name. 3 star.
Had to wait for a no-​smoke smelling car and still got one that smell like a bar. 1 star.

Service at this Enterprise location is good; lots of friendly, professional people to help you out. A decent selection of cars, perhaps not up to par with larger locations but they will «upgrade» you to a larger vehicle if you reserve a smaller car and they don’t have the size you reserved (hint: get online or use a phone app to reserve). My only major gripe is the small parking lot and short «runway» out onto Shaw avenue. You have to pay attention to avoid damaging your rental. Perhaps a new location could facilitate business a bit.

I love this location, have used them several times within the last year. I have never had a bad experience, everyone is great, from the front counter to the drivers that pick you up, to the detail guys, all are helpful, always courteous and attentive to each customer. I highly recommend this Enterprise location.

Great Car and Great Mileage, We have rented here about 10 times over the years and would not go anywhere else.

We have rented here a couple times and always had a really good experience. We rented here about 2 weeks ago and our experience was pretty good. The reasons I am giving 4 stars instead of 5: It took a very long time for them to pick my husband up once he called (more than 30 minutes). Don’t know if this had to do with being very busy at the end of the day or what but he didn’t get to the rental site until about 10 minutes before they closed. luckily I beat him there and was able to take care of everything except providing his drivers license. They seemed very busy and almost understaffed for such a busy location, again that could have been the time of day. However they were so busy that the car we rented had to be washed after I did the paperwork rather than being ready to drive off the lot. The parking at this location is also really bad. I’m pretty sure that when I parked, I pulled into a spot for a rental since it was the only spot open and there is barely enough room to back out without almost hitting another vehicle. The biggest problem was that the vehicle was almost completely empty. We live less than 4 miles away and the low fuel notification came on almost as soon as we pulled out of the Enterprise lot. This seemed odd because we had never rented a car anywhere where it was not filled prior to picking it up. Not sure if this is Enterprise’s policy or just this location’s. All that to say that I would definitely rent here again! The staff was friendly and took great care of us!

Even though their 800 number sucks and gives out incorrect info this enterprise is a class act all very nice, happy, and liked their customer driven jobs as opposed to the 800 folks. I will ALWAYS rent only from here

Great customer service. Everybody was friendly and professional but friendly. No
Complaints for customer service.
However, the car was HORRIBLE! Who gets cars that each door has to be individually locked and unlocked? I reserved an economy car but got a compact. No explanation as to why the downgrade. The windows looked like somebody tried to lick them clean. The car also had no power when taking off with the air conditioner on. I’ve rented numerous times and this is by far the worst car ever.

Excellent service at Enterprise which far exceeded my expectations. Anyone who complains about a wait time has obviously never rented a car, quite frankly if you expect a little bit of a wait and go in with some patience, your experience will be much smoother. The guys and girls here are as quick as they can and more courteous than I would expect considering the way some customers treat them. Pick up and drop off of my car was seamless and they were more than happy to give me a ride to pick up my car from being repaired.

Outstanding service from this location and on a holiday weekend no less, right after Budget rent a car totally ripped me off and left me $ 600.00 short! From the time that I called to the time I left their office with a brand new mini-​cooper (which I will never drive again by the way!) it was LESS THAN AN HOUR! The car was super clean, had gas in it, and was ready to go! I wish I could remember the helpful guy’s name (younger guy with glasses) THEY SHOULD WEAR NAME TAGS! Thank you very much and I will be back! PS did I mention that these mini-​coopers are garbage? I had to drive it over the grapevine and I am positive that I could have pushed that tin can over it faster than what it willingly wanted to go. Added: The guy’s name is Brian Carpenter! He is a real gem!

Don’t go to this enterprise. The service is terrible you will wait an hour to get a ride then another to get a car unless you want to be forced to pay for an upgrade or get a dirty car. Worst enterprise I’ve ever been to
Updated:
Upon returning I did get quick friendly service. I reported I was unhappy when I took the car out and they asked me about my Unilocal review. Explained why I was upset and received seemingly sincere apologies. Changed to 2 Stars but probably will stick to airport enterprise for future rentals.

I didn’t like the experience that I had with enterprise. I need it to rent rent a car because my car was getting fixed @ Volkswagen and they rented me a car for the days my car was going sty there.
They wanted to give me any car and dirty because they said it was going rain so why don’t take it like that.
Like they giving me the car free or what and also is not the first time I rent a car with them but always the same thing.

Nice staff and clean place to pickup a car. It is a busy location it appears. Plan for your vehicle not to be ready when picking up and add 15 minutes. Airports are much smoother places to get a car. My average is not so good when renting a car from places other than the airports. If you don’t mind waiting, then this is a good place.

Of all the rental car agencies and locations in all my travels this location and their staff are mountains above all the rest. I have rented many times from this location and the girls are just great I can’t remember all their names but Amber was one of them they were front and center they let me return the car and swap it when I wasn’t happy with it. I left my remote control and they still had it a month later. they upgraded me when I was unable to get the car that I wanted. They are just the best!

Fast efficient and clean. Five stars if had gone above and beyond (see free upgrade).

I have a blessed experience at this particular facility. Amber was very professional & warm. Reserved a corolla however there’s some issue w the car’s interior. Instead of having me wait & look around for another car in thw same category, they seemed to understand that my time is valuable. Amber took care of the matter in a split second & got me a way better car, a Nissan Maxima. Everybody at this facility were very professional in servicing their customers. Will be back.

The group working at the Clovis store are great. They are professional, courteous and very helpful in checking in and out. The store is extremely busy at times, but this group is always ready to accommodate us (customer). I rent vehicles almost weekly, and have always had excellent service!

It’s always a pleasure renting with Enterprise. My car is already waiting for me when I arrive. When I drop the car off they are always willing to give me my ride home. They are big on customer service.

Good customer service. Pretty squared-​away group of folks working here. I’m not real keen on the pressure to buy their insurance, but understandable given they are in business to make a profit.
Tiny problem: The paperwork indicated the fuel was at ¼ tank. I signed the paperwork without verifying. I get in the car and the fuel was at a 1/16^th…almost empty. So I felt like I was getting ripped off on the fuel. I returned it at ¹⁄₈^th full. They were cool enough to not sweat it. But next time I’m going to verify the paperwork against the actual readings.
Overall positive experience.