Bank of the Sierra

This has to be the slowest branch in the world. Molasses moves faster. If you are pressed for time you will definitely wasteing it here. Seriously THERE IS MUCH BETTER SERVICE AT THE WEST BRANCH.

This is a tough one. I give it 2.5 stars. Their customer service is stellar. I have no complaint about that. My problem is their systems seem so dated to me. I have to take the time to completely fill out a deposit slip everytime I go to the ATM, going as far as putting my address on there. Then when I deposit money through the ATM, it can take up to 5 days for the money to show up in my account. The balance on my receipt never matches any balance on any statement I’m given so I never know if the balance on the receipt includes or does not include my current deposit. If I go home and log in, it doesn’t show the deposit and the balance printed on my receipt. Then I run down there today at 4:30 to deposit money before closing to make sure everything clears and they’ve already closed! Talk about early! Since most people don’t get off work till 5pm. So I had to deposit my money through the ATM and I’ll hope it clears before everything else. After banking at Chase, where everything is immediate, and all I have to do is slide money/​checks into the ATM, this just seems slow and archaic. But it is the only bank in town that offers free business banking so I’m stuck for now.

This is a great bank delivering a great banking experience. My family has two business accounts, a personal account and savings here. The bank’s advertisement is true. All our accounts are free with no hidden caveats or clauses. The personal service goes beyond the normal customer service. They make you feel as though you are family, and always have time to help with any issues you have.
This bank is staffed by good caring people, from the tellers to the platform they are head and shopulders above any other bank I have dealt with.
Am I happy with the service? You bet!