AAA Clovis

If I could give a negative stars (s) I would. My vehicle was hit by another vehicle while it was parked. Gave AAA all the information for the other insurance company. This occurred back in October /​November 2015. It has been the biggest hassle just to get my vehicle fixed. Today called and talked to a rep named Scott, he was rude, condescending and interrupted during the entire conversation. Asked for supervisor and he states we are still talking. No, I want a supervisor, offers to give me another reps supervisor. Weather this being the end of April and still no fix to my vehicle I am beyond frustrated with AAA. As soon as this is resolved I plan to move all my policies to another company. What a nightmare

AAA TRAVEL (not Insurance)… I have used AAA Travel in the past (w/​a different Travel Agent) & was VERY pleased. However, my recent experience w/​AAA Travel was very disappointing. On 11÷11÷15, I met w/​AAA Travel Agent Susan Fillmore to help plan an upcoming trip to Europe. Susan indicated there would be a non-​refundable charge for her services to which I completely agreed to. Susan had me sign a credit card draft w/​the amount left blank so she could charge me in the future. I left that meeting feeling hopeful & promised Susan I would get back to her with a few unanswered questions. On 11/24.15, I called Susan & left a detailed message answering all questions we had during our initial meeting. Susan never returned my call. On 12÷09÷15, I called Susan again & actually got to speak to her. She did confirm she received my previous call & got the information I left on the message. We talked a total of 2 minutes. After the first of the year, on 1÷20÷16, I again called the AAA Travel office and left Susan another voice mail to check on how things were going & to let her know we needed to know the exact dates she had booked so my husband could request them off from work. However, I never heard from Susan. Since my 2 minute conversation with Susan on 12÷9÷15, I have not received ANY communication from Susan. On 2÷23÷2016, I called AGAIN & left Susan a message indicating I would be stopping by the following day to pick up the blank credit card draft she had me sign. On Thursday, February 24, I went into the Clovis AAA office and waited a few minutes for Susan to finish up with a customer. I told her I was there to pick up the credit card draft and she replied, «Oh yeah, that’s right, I have it right here.» She made no apology for her unprofessionalism. No apology was made for NEVER returning a single phone call in THREE MONTHS! She made no apology for wasting 3 months of time I could have been using to plan the trip myself! No apology for anything. She handed me the draft and that was that. I STRONGLY ENCOURAGE OTHERS TO NOT DO ANY TRAVEL BUSINESS WITH SUSAN FILLMORE FROM AAA CLOVIS.

I just spoke to AAA where one of the claims people stated that Bondo on a structural support piece should be ok because new cars coming off of the car lots have Bondo in them. He said he was 44 years old and that I should not feel uncomfortable with Bondo as a fix from their shops because they will warranty it for the life of the car.
If the structural piece is weakened it is more prone to give in an accident. I furthers spoke to Cliff of AAA yesterday and they denied everything from the Electric Lab even though the mechanic contacted them and stated the led and hid lighting damage was probably attributable to the impact. This is all from our car being run into.
AAA is so understaffed they were unable to review the claim for a week in which time it consumed rental car allowances.
I cannot in good conscience submit to poor workmanship from AAA shops.
The dash was effected because it had led lights in it and the impact was substantial but AAA says we have to prove it.
After following up with AAA social media per their request no responce. Then I followed up with Brads auto body their direct repair location and they after months still have not received the parts or a response from AAA. I looks like they are a scam.
I have followed up with Brads Autobody out of Clovis March 15, 2016 and they still have not received parts in to fix the exterior repair and the discovery of the structural repair to the radiator support by the front being pushed back into it has still not been authorized by AAA. Brads says they don’t have authorization from AAA yet.
AAA did cut a check to Brads for work not accomplished yet. AAA is really screwed up.

I have belonged to AAA as long as I’ve owned a car, and have been frequenting this location several times a year for the last six or so years. I have used this particular location to deal with insurance issues, avoid the DMV, get passport photos taken, buy Disneyland tickets or Monterey Bay Aquarium tickets, get road maps and travel books. Most of the time, there has been no more than one person in line in front of me – meaning I’m in and out with my business done quickly. Even when I’ve been the 20^th person (or worse) in line, I’ve always been impressed with how quickly I get through with waiting and leave with my mission accomplished. The clerks/​insurance agents/​etc. have always been knowledgeable and friendly, and minimal in the pushy arena (yes – they do ask if I’m interested in getting additional insurance with them, but a no thank you stops any further inquiry).
If you are a member of AAA and are planning a trip, want to think about travelling (you get a certain number of free guide books annually), are considering looking into getting insurance, or want to see what types of discounts your membership gets you… or if you are thinking about an annual membership, this is a great location to check out.

Went into the AAA office to get my car seat safety inspected. I had originally planned on doing this through the Clovis police department, however they were booked. I was informed that the process would take 45mins-​1 hour, which I thought was lengthy to inspect a car seat. Shortly after I walked in I was introduced to a salesmen and the car seat inspector left. I was immediately led to the salesmen’s desk to be sold on various products. I was never once asked if I was interested in hearing about services and never did I request information. While I understand that AAA is a business the only thing I was seeking was a safety inspection. Had I gone to the police department I would have been sold nothing. Being 9 months pregnant the last thing that I wanted was to sit and listen to some sales pitch. The most frustrating part was feeling completely cornered into this. Because of their approach I will never consider AAA for any of my insurance needs. Had I been asked if I was interested in hearing about products, rather than being led back only to have the person who I scheduled the inspection with leave so I would have to hear about services, my impression would be different. Its unfortunate that my experience was like this because I frequently look at improving our insurance needs. When I informed the salesmen that I was not interested he continued to try every angel to get me to bite while we waited for the girl who I was supposed to be meeting with to return. His last minute attempts at trying to save a sale that he never came close to getting only turned me off more. First impressions mean a lot to me and going to a place with one objective only to be on their agenda is not a company I want to do business with ever.

Met with Margie Ortiz, in the Clovis branch on Shaw ave. Margie was great, explaining all of the services and options available for my auto and the new house we just purchased. The benefits of AAA along with the care she showed, should be the standard for agents in the insurance industry. I will share Margie, and AAA with my friends and family, as I was referred to her by a close friend who is a client of hers.
Thanks Margie and AAA
You guys rock

If you can go here, rather than the DMV, go here. The Clovis DMV is way better than most, but still, AAA is better — shorter lines, no appointment necessary. Just be aware they only take cash or check, no credit cards.

Their service is nothing but phenomenal. Our family has nothing but AAA for all our insurance needs and we have been with them for over 10 years. We always work with our agent Mary Kay. When having insurance really counts they do not cut corners and truly take care of their customers.

great service, even though things got a little complicated.