Roth Immigration Law Firm

There is good business practice and there is also following an agreement. The choose the option of not following a good business practice.
Amount of work that they performed after the retainer agreement was prepared… no questions asked, three e-​mails sent back and forth, which can be read in less than 5 minutes while sipping coffee, no phone calls made to use up any one’s time, they sent me a check list, which I never sent them data, they said they would do one thing,. they would make a phone call. they never made the phone call since I never received any feedback after that date and I never used their time to inquire the status.
I would be alright if they billed for their time, so as not to lose any money and make a reasonable profit.
They opted though to copy and paste the agreement stating that they had earned the fee, no refund.period. Ah, but if one wants to use them for some other work, they are willing to apply a credit towards that. I guess they would not do this to a corporate client…
Words are nice, but if that was the case, why is it that they were supposed to follow up on one simple task, yet did not and never bothered to inquire when the action was on their end, not mine.