Capresso

Purchased ceramic burr grinder model 595.05 from Sur La Table. I grind cofee 1 – 2 times per day, in 30 or 42 gram increments for pour-​over. Within a few months it was not operating correctly, It became clogged and even when meticulously cleaned it would no longer grind coffee. I returned it to Sur La Table and they replaced it no questions asked. They notified me that any future repairs/​replacements would have to go directly through Capresso as indicated by the SLT warranty policy (over 90 days).
The 2^nd grinder broke within a month for the very same reason. I called Capresso. After several minutes I was sent to voicemail where I left my name, number and reason for calling. I never heard back from them. I sent an e-​mail directly through their website using the service contact form with all of the information, I never heard back from them.
Two months later and I still have not received an e-​mail or phone call.
I threw the grinder model 595.05 in the trash.
Obviously I cannot recommend purchasing this brand as the quality is questionable and the service is non-​existent.

I really love the espresso that is easy and quick using this machine.
I guess when you have to repair it you need to look elsewhere than Jura!
I like the machine enough to own two of them.
When this one quit making full cups of coffee I sent it in to be repaired. In 2012
When it was returned I left it in the box because I was using my second machine.
The second F-​7 started not making full cups so I was going to send it in.
I opened the repaired F-​7 and tried to use it but it only would make a 4 oz cup.
Which is why I had it repaired. I called and proved that it had not been used since the repair and they took it back. After two trys at shipping UPS and waiting from 9 am until 8:30 pm for UPS to deliver the box. I opened it to find it not put back together correctly. Can anyone suggest where a reputable repair center is for the F-​7.
I can’t return it because my time is worth more than the machine. I can’t afford to take of work just to wait for a delivery. I have had to take two days off work so far.
The machine i just got back is not even put back together correctly. I am waiting for water or the coffee to come spraying out. The whole front is hanging off.

SaWeeeeet! Capresso has been excellent throughout my experience. They have honored me a Brand NEW unit versus repairing the one I owned. Perfect solution for me and I’m thoroughly happy. Thank you Capresso and to your excellent, professional staff representatives! :)

We love our Jura Capresso coffee maker. It has changed our life as far as far as coffee goes. I can now make any drink you can get at a coffee shop at home, any time I like. It requires some minimal maintenance, and the folks here have always given me tremendous service whenever I have needed it.

I bought an H20 plus model 259 from this company, the pot is beautiful, It’s glass which I love. Twice now the switch has failed in less than a year of operation. I contacted customer service and the first time they sent a new one right away, no questions. This time, I’ve had only problems contacting someone to help me. I first contacted someone by e-​mail, they gave me an 800 number to call and after waiting over half and hour and still no answer on the customer service line, either they need more help or a better way of letting folks know how long they might be waiting. I love this pot but seems to have a big problem with the on and off switch. Not sure I will buy one again.