Sunset Inn & Suites

I have previously had wonderful experiences with this hotel, and I love the suites that they offer. I am incredibly concerned that they are ignoring a potentially large problem and exposing people to bed bugs on a daily basis.
I spent the night of March 23, 2016, in the «Wine and Roses» suite, room 217. This was a get-​away on my spring break, just for some relaxing time. I enjoyed my evening, went to bed, and woke up covered in bites.
I have bites on my face, chest, arms, fingers, back, and on my legs and feet. I did check the bed, and I didn’t see any bugs or shells.
Hoping that perhaps it was somehow something else, I left, went home, and still immediately washed everything, just in case. In the next several hours, the bites became more prominent.
I called the hotel to report the issue around 3:30 pm, convinced it had to be bed bugs and having then taken benadryl to try to help with my itching.
A couple hours later, I decided to look to see if there had been reports for the hotel before. I was then incredibly alarmed to find a review on Facebook noting the same problem and having seen a bug. The hotel had responded to the review by posting their report that showed «no signs of bed bugs» –this report was for the SAME ROOM! just over a month ago.
Becoming much more concerned at that point, I called back, and I was transferred to the owner. He told me that there was no way it could be bed bugs because: 1. They previously checked the room. 2. There was a mattress cover. 3. The friend I shared the room with wasn’t having any issues. He told me that I must have either been allergic to the soap or been bitten by a spider (a good 40+ times?!!).I was told that people stay in that room nightly, and there had only been the concern over a month ago.
I felt that the situation was very much laughed off. I would hope that someone running such a successful hotel would take concerns more seriously, even if the room had previously been checked (ie at least reassuring me that he would have the room checked again before subjecting anyone else to this).
Had I been allergic to a soap, I would expect a somewhat regular rash over the areas of my body that came in contact with it. I have rows of spots in some areas, clusters in others, and it’s in places that were not touched by any soap in the room. I am aware that bed bugs hide in places other than mattresses. This suite is filled with cloth-​covered surfaces and thick carpet. I am aware that it may take several weeks for someone to experience bites for the first time, and a large percentage of people do not react to the bites at all.
So, now I’m spending the rest of my break in pain, itching, and embarrassed by the bites on my face. While I previously recommended this hotel to any and everyone — they do have amazing rooms and a great pool, sauna, and steam room, I won’t ever again. The idea of anyone else spending $ 154 (or potentially more on the weekends/​holidays) to be covered in painful, itchy spots is not worth it.

Excellent themed suites with reasonable cost for anniversary get-​away with saunas, hot tubs, and steam showers in most suites. Thrilled with many rooms — only one is non smoking so far with another one planned next year. We stayed in South of the border and the Cabin (amazing) this year along with the Pearl under the sea (amazing theme with fish tank between shower and hot tub but a bit musty and no real good seating — a great get away for a younger couple).
Save money booking Monday through Thusday nights if you can. Pool and exercise room open 24 hours a day. Breakfast is okay but would welcome the addition of eggs, oatmeal, or waffles.
We’ve stayed several times and are looking forward to the Glacier Suite next year.

We don’t stay in the fantasy suites, go to the pool, or eat the breakfast. Just based on the room and we have been staying here off and on since 2010 and have no complaints about the hotel or it’s staff. Although the rooms are getting some signs of wear and sometimes cleanliness is well not to my OCD standards.

My husband and I have stayed in the themed suites and love them! Nothing like celebrating your anniversary then in a suite that makes you feel like your in a whole different world! The place is also very clean and the staff is always friendly and helpful!

I recently stayed at the Sunset Inn & Suites, in the executive apartment. I chose this room because of the fully stocked kitchen and the spacious room. My daughter and granddaughter stayed with me so we needed plenty of room.
The staff at the front desk was very friendly and able to answer any questions I had. In the lobby, there is a nice sitting area with a fireplace. There is also a nice dining area where you will find a continental breakfast. The pool area and sauna are located down the hall from the lobby. There is also another room off of the pool area referred to as a tiki room. You can get out of your room, enjoy some drinks and relax in this area. There is also an on-​site laundry area for convenience.
When I opened the door to our room I immediately noticed how clean the room was. As we got settled I started to check things out. The kitchen was well stocked with dishes, silverware, and pans. There are stainless steel appliances as well. The furniture is not typical of a hotel room. It is comparable to what you would find in a home. The sofa also pulls out into a queen bed for extra sleeping space. There are two flat screen TVs with one mounted on the wall in the living room and one mounted on the wall in the bedroom. There is also a DVD players for your entertainment should you decide to rent a movie which I did. The king size bed is a custom made pillow top mattress and very, very comfortable. There is plenty of space for you to put your clothes in the wall unit next to the bed and in the closet. The bathroom has a very nice, large shower that has a rainfall shower head and also another hand-​held rainfall shower head. There is also a bench inside the shower should you require it.
I would definitely recommend this hotel if you are in the area. The price of the rooms is comparable to other hotels in the area (Decatur, Bloomington) but, frankly, I think they are better because the rooms have been fully updated relatively recently.
The only suggestion I would make is a broader selection for breakfast. I realize it is a «Deluxe Continental Breakfast» but having options like instant oatmeal or instant cream of wheat would be great additions to the selection.

Spent 2 nights here. The first night was in the «log cabin» suite… I wish we could have just stayed in that one. Customer service was good, place was clean, and I truly felt we were in a nice log cabin. Then came Sunday (day 2). A really unhappy desk agent took over. We were designated to move to the Arabian Nights suite and this personality literally called at 11:02 to tell us that check was at 11:00am. Nice 2 minute leeway beside the fact our next suite wasn’t available. They did let us stay but when the Arabian suite was ready, the nice lady called again and was put off by the fact I told her we needed 15 minutes. Her reply was actually «you mean you didn’t get your stuff ready when I called the 1^st time»?
Then to the Arabian room. My guess this is one of the 1^st suites they built a long time ago. This room was horrid. It smelled of stale smoke and nude-​e bar. It was beat up and cheesy. I was waiting for either Quagmire or Larry from 3’s company to come strolling in. I literally felt dirty leaving the next morning.
This 2^nd day was just eery. The service sucked and the folks hanging around the pool had a charles Manson/​Cult type weirdness to it. After all this, if I was guaranteed a new room like the log cabin, I’d be back but I sure won’t recommend it to anyone, especially my conservative friends because they would think my wife and I are some sort of kinky, swinging, sex freaks!

I booked the «Hawaiian Waters» fantasy suite as a surprise for my BF. Some friends stayed in the «Crystal Caverns» a couple years ago and highly recommended it. I was a little skeptical. I was worried about it being cheesy and unclean. I was pleasantly surprised. It was a beautiful room. The cheese level was low. It was a nice little get away to paradise. It was easy to forget that you were in Illinois during an ice storm. It was super clean. We brought a bucket of margaritas and enjoyed the ambiance. We would like to come back and try another theme. They have a pretty detailed website as far as pictures. I advise you to go during a weekday and save $ 70. Leave housekeeping a sweet tip. I am sure they deserve it.