Color Crafters

DO NOT TRUST !!!
On September 28^th 2011 I was involved in a rear-​end collision. The vehicle, a 2005 BMW Z4, was brought to Color Crafters for repairs.
Color Crafters was to repair the back bumper area where I was hit and repair a leaking seal on the driver door window where the convertible top and window meet, the seal was leaking after the accident (due to the top being open when hit and top being knocked off alignment)
Color Crafters called me on October 27^th 2011 and informed me the vehicle was complete and ready for pick-​up. I arrived to find the driver window not operative and the convertible rooftop still not aligned. I discussed this concern with Rick, Color Crafters employee in charge of repair process, and he stated the repair would be completed in a few days.
I received another call from Color Crafters on November 08 2011 stating the vehicle was complete and ready for pick-​up. In reviewing the vehicle the driver window was operative and convertible roof operative. I drove away with the rooftop down. When I arrived home and closed the rooftop I noticed a gap between the driver window and rooftop. I called Color Crafters to alert them of this issue. I was given many excuses over the phone as to why the gap would be there, but the gap is not a normal gap on a 2005 BMW Z4 (BMW vehicles are well known for being solid — I also had the local BMW dealer review the gap, Passport BMW stated it was not normal)
I was told to bring the car back to their location so they could review the gap. I drove the one hour drive back to the office on November 22^nd 2011 so they could review the gap. They ‘repaired’ the gap again, after I pointed out the gap was still there I was told it was ‘closer to specs’ — if I pay for a repair I am expecting a quality repair, not something ‘close’. Also in the process of ‘fixing’ the window they broke the door trim. I had to point out the damage. They called Passport BMW where the part was in stock; I drove to Passport and installed the trim at Passport, never returning to Color Crafters.
I have filed a formal complaint with the BBB.
Passport BWI completed the window seal adjustment.