Christol Salon & Spa

If i could give a zero for this salon I would. This is one of the most unprofessional shops I have ever been to in my life. They are extremely over priced and for the high prices they are too slow. If you are going to overcharge women you should at least be efficient and the quality of your customer service should match your prices. I was scheduled for a relaxer cut and style. All I got was a relaxer, shampoo/​conditioner and burns on my neck and behind my ears. I too like many others was excited because the haircuts on instagram seem to be excellent. I have short hair and need a good cut. I was referred to this salon by a friend. I had an appointment at 1015. My hair was started on within 10 minutes. The girl Brianna introduced herself and just grabbed a relaxer to start processing my hair. I stopped her and asked what kind she chose and explained that design essentials dries my hair out. I requested she use a different kind. Once she started my relaxer it took way too long to apply. I began having burning at the nap of my neck in areas where there should have only been base. At this time she wasn’t even ¹⁄₃ of the way done. I told her and she just applied some water to the area. Once she finally finished she took me to the bowl and sat me there. I told her the burning had returned again and it was worse. She rinsed the back of my hair and walked away. After a few minutes, some other person who did not introduce herself walked up and began rinsing out my hair. She put atlas 5 different things in my hair still without introducing herself or explaining what she was doing. Then she placed me under the dryer with the last substance and walked away. I sat under the dryer for almost 1 hour with what I believe was conditioner on my head. Which I have never experienced before.
I finally spoke up and asked who was rinsing me out because I had been there for 3 hours and only had a relaxer and conditioner. I explained that I need to leave I had been there way too long. Brianna sat me by the sink and said she would have some one rinse me out. Again she just walked away. Finally, some one in passing said have you been rinsed yet. I told her no and stated my frustration with being in a shop for 3 hours and only receiving a relaxer and shampoo conditioner. She said well talk to the receptionist. I offered to pay for my relaxer but explained that I am in customer service for 3 people to touch my head and only 2 introduced themselves and no one explained what they were doing. She told me to quiet down not everyone in the shop needs to know my issues. I told her this was horrible customer service and I can’t wait any longer. If I am paying 165 for relaxer, cut and style, the customer service needs to be better. She said well we can rinse out your conditioner before you leave. That was it. I refused because I didn’t want to wait anymore. She handed me my coat and basically asked me to stop talking about it because she didn’t charge me for the relaxer.
I left their shop with conditioner and a shower cap on my head and had to go search out another stylist to finish my hair. What’s even worse I have burns on my neck and my ears from the relaxer.
I have never been treated so unprofessionally in my life. NO APOLOGIES or anything. Maybe the other women in that shop can afford to sit for hours and hours for services. However, I am a professional woman and my free time is valuable to me and does not include wasting a day in a shop were people can’t be bothered to introduce themselves, explain what they are doing or at least give updates on my expected wait time. This is unacceptable service and I will never return to this shop.

People were not kidding about it being expensive, which is why I can’t give 4 stars. Everything is a la carte. I was glad I was able to get a last minute (I called this morning) appointment with Pearl. I came across a pic of her work on Instagram and I was in love with the cut she did. Pearl explained that my result would be different exactly why before she even got started. She was knowledgeable right away about what my hair needed and my problem areas. I am happy with my style with the understanding it would not look like the picture. She was excellent at time management and customer care while dealing with multiple clients. She informed me of how to maintain my style and she provided me with her availability for me to return to see her.

I used Unilocal’s ratings and word of mouth to give this salon a try. Here is my honest feedback. I was disappointed at the following aspects of my visit: Waiting Time, Stylist not applying my relaxer (too many hands in my hair), and my haircut. First of all, I knew going into this appointment that longer waiting times were expected for Christol, but 6 hours for a relaxer, cut and style (whew!!). Secondly, I didn’t like the fact that a young intern-​type person applied my relaxer, it should have been Christol. I should have spoken up, but I didn’t. Luckily, the intern did okay and my relaxer took well, but if you expect Christol to perform this service make your expectation known upfront. Last of all, my haircut was a big disappointment, not only didn’t I receive the haircut that I asked for, it was cut too short… much too my dismay. Christol took a 5 second glance at the picture of the style I wanted and starting cutting. She simply didn’t give my style/​cut the attention it needed. Today, I’m searching for someone to fix my hair. I was not impressed at all.

Went to Christol’s yesterday for a trim, color and style. I previously visited the Largo location (approx a year ago) and was ready for annual hair color change. I arrived a ½ early, because I know others who have had bad experiences with waiting, so i just came early. When i got there I was greeted by the receptionist, who was very polite, welcoming and friendly. I went to sit down and was immediately called back. Christol came over and asked what i wanted to do, gave me two options and quoted a price. I appreciated this, as the last time I had a bit of sticker shock, but it was well worth it. The process began within 10 minutes. I opted for a three process color, trim and flexirod set. Her assistant was friendly and the timing was as I expected. Over all I love my color, trim and style, but there were a few hiccups.
1 — Her assistant tried to start the final color process. I stopped that. If I am paying the full price for Christol to do it, then I want her to do all of my color. If an assistant is doing anything other than washing, prepping or taking out rollers, then the price should be less. Maybe this is OK for a regular customer, but not someone who comes once a year and comes to the best to get it done.
2 — Probably the biggest issue here. I had/​am having an allergic reaction to the black dye. And it wasnt noticed until I got home. Im kind of shocked that she didnt do a skin test for the black dye considering the high amounts of PPD in it. She didnt ask if i had any allergies, or if I had gone black before. Granted she colored my hair a year ago, but there is a big difference in blonde and black dyes. And the black was well past my hairline, which i believe caused the reaction. Fortunately, I had an epi pen for peanut allergies and some Benadryl, but I know PPD reactions will get worse before they get better.
I have to knock of two stars for the allergic reaction alone. Will i be back, YES. Christol is truly one of the best in this area for natural hair care and professionalism.

So after being extremely excited about getting my hair colored and cut by Christol, I was quickly disappointed when I was forced to wait around for nearly 2 ½ hours without any service. My appointment was at 130 today, it wasn’t until 300 until someone finally acknowledged my presence and escorted me to a chair. I was given a color style choice book and one of the stylists showed her a picture of the hair style I wanted. I was then told to hold tight Christol would be with me to give me a consultation for my color. While waiting I look over to see that Christol had moved from one client to the next without any intention to come over to me. I then looked at my phone and realized it was 337pm, over 2 hrs after my scheduled appt. While I was attempting to take off my smock, one of the other stylists came over to asked me what I was waiting for. I said «well I was waiting for Christol for my color service, but I think Im going to leave.» She offered to reschedule me for the next day but I refused. The stylist goes over to Christol to let her know that I was leaving, she comes back to tell me «Christol ays she is sorry for your wait, we are short staffed so i had to step in.» Christol never came over to me to to help clarify or smooth over things.
As the owner of a salon, I believe it is imperative to make your customers feel like their time and dedicated service is valued. I would never return to this salon because the customer service that I received was less than stellar. For the amount of money paid for the services rendered at this salon, the customer service should reflect that of such.
I also understand that things happen and people fall behind in their schedules, but it would be most appreciated if Christol, the owner, would give you an update or heads up every once in awhile.

So I went in to get my eyebrows waxed and a possible color/​trim. Little did I know that I would walk out just absolutely in love with the color that I chose!
These ladies know how to make a woman feel simply beautiful!
What was even better was that they knew about the military’s regs on color and helped choose one that would be within regs and yet still fun and vibrant! The cost was a lil on the pricey side, but well worth it IMHO. My hubby was totally surprised and simply loved my new color!
I have found my new salon! ⁵⁄₅ stars and recommending this salon to all the ladies in my clinic!

After moving to the area about 4 years ago I had the toughest time finding someone to do my hair the way it was done back home. I received a few bad hair cuts, some botched color jobs and some awful styles then I was given Christol’s info by another stylist. After also googling and finding them, I didn’t think twice about scheduling an appointment! I’ve been getting my hair done at both locations almost two years now. I love it! Christol does my hair and she’s awesome! She may seem quiet but that’s because she’s about her business! She’s personable, funny and talented! You’ll never catch Christol taking a call or texting. I’ve never even seen her stop to eat! Everyone there is professional and polite. Sure, there have been one off occasions where I’ve waited longer than I wanted to; but that’s what happens when everyone wants to go to her. I was given a complimentary facial after waiting a little longer than normal. By the time my facial was done, she was ready to do my hair. I enjoy that the salon is clean, not overly loud like most salons. They are always open and offer a variety of products and services. I’d highly recommend!

Someone named Dawn H. From Christol Salon just sent me a «compliment» telling me that she would’ve told Heavenly that I was only there for Christol. Thanks for reaching out (privately) Dawn but if my appointment was scheduled with Christol, it was already clear who I showed up for. Take care.

I went to Salon Christol to receive a Thermal Press. I called prior to coming to the Salon but guess I was still considered a ’ Walk-​In”. I arrived at 12pm and did’nt get washed until a hour later. After getting washed it took almost another hour to get blow dried and almost ANOTHER hour to get pressed out, mind you my wash blow-​out and press were all done by 3 different people. It’s now going on 5pm and I have YET to be seen by Christol and at this point I could care less who does my hair. I’m fed up, I politely walked to the receptioist and told her I had to go.
I would go back to Salon Christol but only when I have absolutely nothing to do that day!.. the wait time is utterly ridiculous!

I went to Salon Christol for a single process color and highlights. When I made my appointment, I was told that it would take some time and to be prepared to be in the salon for a while.
on the day of my appointment, I arrived and was immediately taken back and my hair was prepped for color. My hair is natural, so the assistant washed and blow dried my hair. Then Christol came over to see what color to confirm what color I wanted. She immediately went to work. I like that the salon is clean, quiet, and relaxing. There isn’t a lot of loud gossiping, tv’s blasting, eating, etc. Christol was pleasant, she is not an overly talkative person, but that is fine with me because I’m not a fan of small talk.
She finished coloring my hair, washed it and let it air dry. My hair didn’t quite turn out like I expected it and I think there was a little miscommunication about how the color would turn out, but it still came out pretty and I have received TONS of compliments on the color, so all in all I would recommend Salon Christol and I will be back for my touchup.

After seeing this salon on instagram, I was very excited to go in an get my hair done. I have a short hair cut and it seems that this salon specializes in those. I had an 11am appointment with the owner, Christol. I was scheduled for a perm, cut & style and partial sew-​in. I went in to have my hair instantly permed by one of the assistants, after that I sat under the dryer for over 3 hours waiting for it to by styled. After waiting for about 4 hours, Christol still was not ready to do my hair.
I decided to leave and get my hair done elsewhere. I’m sure Christol does amazing hair but she seems to be HIGHLY UNPROFESSIONAL! She did not address me the entire time that I was there. Instead I had to constantly ask her assistant stylists how much longer it was going to take. The salon still had the nerve to charge me for the perm even though I was in there for 6 hours. I was extremely disappointed and will NOT be returning to this salon.

LOVED this place; LOVED the staff; and, especially LOVED CHRISTOL! She is extremely nice, professional, attentive. When I made my appointment, the professional, mature receptionist asked me what service I needed and prepared me for a long day. She explained (all over the phone) that my custom color would require time to process and that Christol would be servicing other clients. She also gave me an «at least» cost, and indicated that Christol would have to tell me the final price.
The salon is clean and quiet — a huge plus. No one spoke loudly; there are no televisions; or other nerve racking distractions. When Christol is working, she does not speak loudly over her clients’ heads…
Oh and by the way, my hair color is amazing! It is everything I wanted and more. Christol is very gifted in her color application and well worth the cost. She is just who I’ve been looking for all this time.
For once, I spent hours in the salon and did not leave frazzeled.

I LOVE this Salon! The interior is beautiful. The staff is friendly and knowledgeable! The cuts and custom blended colors coming out of this salon are AMAZING. It’s well worth the money, and I can wait til I’m in the area to go again!

Although I like the way my hair turned out, hair stylists have to learn to respect their clients time. I wanted a certain cut style but since I was pressed for time and after 3 hours of being there I just asked for my hair to be curled. If clients are more than a determined amount time late for their appointments they need to be rescheduled or be placed as «walk ins» and have to wait behind customers who arrive on time. If I come to my appointment on time, I expect to be out on time. It’s ridiculous how much time is wasted just sitting around, thus minus 2 stars.
Then I dislike, the «no tip» on the debit/​credit cards. I know they don’t want to pay the merchant fees but it’s such an inconvenience. Just make sure you visit the atm before you arrive (minus an additional star).
I will not be back. No person should spend half their day in a hair salon.

I was referred by a friend to try Christol Spa and I must say I loved the experience. From the time I walked in everyone was very professional and pleasant. I received a mani and pedi, which I love. I would definitely recommend Christol to friends.