Parkway Small Animal & Exotic Hospital

I hate to write a bad review regarding Parkway, I have had very good experiences with them in the past. However I had a bad experience recently when I decided to put down our dog who suffered from DM. Just a little warning /​advice. The Vet insisted on putting in an IV to administer the solution. This was very painful for her… and the IV was not put in correctly so the solution went under the skin instead of in the vein… it was not pleasant, and it is haunting me and will for a long time… They then gave her a sedative, which calmed her down, and pretty much put her out, and they were able to find a vein to finish. If I ever have to do this again (I have another 14yr old dog…) I will insist on the sedative first, no IV, or I will go somewhere else.
Parkway, please review your policies on this subject, it is a very hard on the dog in its last moments of life, and the owner.

Great staff of doctors, took our 2 year old bunny Chilli who was not feeling well, the team knew exactly what was wrong and our bunny is back in full health!
Thank you!

Awesome care for my pets! I’ll never take them to any other doctor. They have boarding attached as well, so I know the doctors are available if anything happens while I’m away. The front desk staff always greets me with a smile and I can tell they all really love my dog and cat. Best vet I’ve ever been to. They genuinely care about my pet’s health and never push me into doing anything that’s not necessary; they also recommended some natural supplements to prevent problems that are common with my dog’s breed. I appreciate that instead of over medicating.

Please check this vet out for yourself, do not listen to the previous reviews. We have been taking our exotics here for years. They’ve handled my bird and snake amazingly, and are super nice.
They’ve never taken my appointment later than 10 minutes after it was scheduled, and during the appointment they printed out a quote for any tests or shots that our animals may need on upcoming visits.
Very reasonable prices, too. I will never go anywhere else :)

I bring all of my pets here for yearly exams and for any health problems. The staff is wonderful!

The vet here is in and out to charge their patient a $ 40.00 fee for no help! Our dog has been losing weight drastically and they only offered for her to come back in two weeks if it kept persisting. Our dog could have died. We went elsewhere, did tests, and now she’s back to normal gaining weight again. This company runs more like a convenient store than a true vets office. Thanks for calling to check in on our pet once you heard we went elsewhere. Ya’ll never called any other time to check in. Nice try.

This place deserves no stars after my experience. I am extremely disappointed in their service and they need to hire people that actually knows how to listen to their customers.
I took my parrot to this place and I should have never done that. They rough handled my bird. For 7 hours my bird was not given water or food while it was there for testing. Also I specifically told them not to clip my birds wings, the stupid person over there did it anyway. We told them 4 times «NO.» They still charge us for it and did not apologize.
I will never go to this place again. I hope they go out of business soon!

I was out of the state when my rat’s foot became inflamed so I had someone else take him they gave him a bunch of medicine and now he seems to be so much better! I am happy with the out come of this location!

Having had animals in our family for many years, we have seen quite a few top rated veterinary practices in southeast Michigan. None of them can hold a candle to the care offered at Parkway. We first saw Dr B when his practice was located on Grosbeck. We needed care for one of our birds who two other avian vets had been unable to help. That being such a positive experience, from that point on we saw Dr B for care for all our birds, dogs, and cats. Since his practice expanded and moved to Garfield Road, we’ve enjoyed the new facility, extended hours, and knowledgable/​caring staff. Since our animals are our «kids», it’s of utmost importance they receive the benefit of the best vet care available, and Parkway offers just that. With a multitude of treatment modalities, plus care and compassion that you’d think would only come from family, we are absolutely confident in partnering with them for care. When reading about the «newest» or novel approaches to vet care, we often have to smile, because Dr B has already brought them up with us during visits. He and his staff successfully blend traditional and cutting edge approaches with putting the well-​being of the patient front-​and-​center. We are more than grateful to have them as the medical caregivers for our guys.

They’ve done a decent job with my rats in the past, but are WAYYYYY overpriced! Last time I went for meds, it was over $ 100 just for my rat to be seen, then his two small bottles of meds were around $ 180 on top of that. What?! I’d go back if they made their prices more competitive, but till then, I can’t justify paying almost $ 300 for a routine visit for a rat…

Too bad I can’t give this vet 0 stars, what a joke!!!
This vet is RIDICULOUS! DO NOT take your pets here! They are EXTREMELY overpriced and ALWAYS running late. On the 4 separate occasions that I have taken my dog here, they are NEVER on time and always running 30 – 40 minutes behind schedule which is dumb. Seriously, I made an appointment for a reason.
My dog had recent problems so I took him into Parkway to get an exam done. They confirmed what we thought, gave us prescriptions for him and sent us on our way. When we went to pay… it was $ 400. INSANE! We searched for the same meds on-​line and at other vets, they were coming in at ¾ of the price that Parkway charged us. So after he took all of his medication, we took him back in for another exam. They said we’d have to have a procedure done on him, and wrote us an estimate. $ 326.68. Ok, it’ll fix the problem. I took him in AGAIN, for the third time and dropped him off for his procedure. They called me when it was finished and let me know that he didn’t have to have anything done after all. That they found a mass and it wasn’t at all what they thought. So I asked, «What are you charging me for then? Just the anesthesia and reversal?» The vet confirmed, «Yes.» I go to pick him up and they had tacked on an extra charge for an exam. I initially tried to get it taken off, but go figure, the only person that could approve it was busy with someone else, so I just said, «Well it’s already 9pm, I don’t want to wait, I’ll just pay it.» Then asked the lady working behind the counter if it can be credited back to my card. She said, «Yes, I’ll have someone call you tomorrow.»
This morning, I get a call from the same vet that I spoke with yesterday. I explained to her that when we went over what I was paying for yesterday, she failed to mention that they were going to charge me for another exam. She specifically said, «Anesthesia and reversal.» She wanted to credit the money back to my account, but I said, «No, I don’t plan on coming back your vet. You are extremely overpriced, always running late, and are dishonest. You could have at least called me while he was under and said, ‘It looks like he doesn’t need the procedure after all, but just to let you know, we did an exam.’ But you didn’t, you just decided to tack on an extra charge and then lie about it when I talked to you. Not only that, but I have already paid for two previous exams that determined that he needed this procedure in the first place. Plus, it wasn’t even on the initial estimate that you were going to do an exam.»
She very rudely said, «Well I’m sorry you feel that way. I can’t refund it to your card, but I can have the accounting person call you back on Monday.»
Right, like she’s going to drop a line in that persons mailbox.
I said, «Ok, thank you. Just have her call me.»
He response, «Yep, bye.»
Uhhh… excuse me if I’m wrong, but your phone etiquette SUCKS and so does your place of employment.
Beware of extra charges on your bill. Be sure to get a break down of EVERYTHING they are going to charge you for, but according to them, even if they give you a estimate, that is not a binding contract of what you’re going to pay.
Eff this place.

This place sent us an «addendum» to our bill 2 months after they gave us a total for a 3 nite stay for one of our dogs. They demanded another 300.00 and threatened to send us to collections if we disputed the bill. We will never use this clinic again since they obviously do not have proper charges for services –AS THEY ARE RENDERED. I wonder how they treated my dogs while they were there overnight as they do not treat people well. They actually ran out to my car and demanded my drivers license number when I asked if I could look over the bill and talk to the office manager before just paying it blindly. And this was after already paying over 800.00 for the 3 day stay. They scared my kids who were in the back seat of my car! Stay away!